Senior Sustaining Engineer

Smart Wires provides advanced power flow control solutions and analytics that enable controllable power systems. This gives grid operators more control over where power flows and helps them use their existing networks more efficiently. Our solutions support system reliability, reduce congestion, and make it easier to integrate new load and generation while minimizing costs and community disruption. We collaborate with customers to achieve their strategic objectives and help them face an uncertain energy future with flexible, high-impact solutions.

Position Summary

We are seeking a Senior Sustaining Engineer to ensure Engineering provides the highest level of technical service to internal and external customers. The role includes responsibility for developing the foundation for proactively managing any potential issues in the field. This role also represents Engineering to internal and external stakeholders. This highly impactful role is critical to supporting customer success. The ideal candidate is optimistic, energetic and an excellent communicator who can thrive when working as part of a fast-paced, multi-disciplinary team! This role reports directly to the Head of Sustaining Engineering.

Primary Responsibilities

• Collect data from maintenance and engineering sources and perform statistical analysis to monitor, evaluate and provide solutions to the operational and technical performance of the Smart Wires deployed fleet of assets
• Analyze data to determine root cause of failures, provide recommendations for maintenance program adjustments
• Provide technical support for product maintenance activities
• Identify and prioritize reliability drivers requiring resolution/mitigation
• Support the development and upkeep of the condition-based maintenance service for deployed assets
• Work cross-functionally to develop tools for tracking, reporting, and diagnosing issues; utilize automation where possible
• Collaborate with the Project Delivery team to schedule and execute planned and unplanned maintenance activities
• Develop parts lists for remedial works
• Monitor device performance and adjust recommendations and spare targets as needed
• Support commissioning and testing
• Keep track of firmware revisions, PCBA revisions, and device settings of the deployed fleet of assets

Requirements

Required Skills and Experience

• Bachelor's degree in engineering or data science
• 5 years' experience working in the energy or utilities industry
• Familiarity with ticket-based issue tracking systems such as JIRA
• Proficient in trend analysis
• Excellent communication and presentation skills - ability to communicate complex technical concepts clearly in written documentation, including guides, reports, and process documentation for both technical and non-technical audiences.
• Ability to work with various internal and external technical stakeholders
• Strong problem-solving skills
• Excellent attention to detail
• Strong organization and documentation abilities
• Self-motivated and willing to take initiative

Desired Skills and Experience

• Master's degree in engineering or data science
• 10 years' relevant industry experience
• Six Sigma experience
• Experience working with offshore teams
• Hands-on experience with PCBAs and mechanical systems preferred

Location

• This is a hybrid position based in Durham, North Carolina. Candidates are expected to work from the office for at least 24 core hours per week unless agreed up with the Manager. Core hours are defined as 9a to 3p ET.

Required travel

• This position is expected to travel up to 20% of the year, both domestically and internationally

Benefits

At Smart Wires, we strive to foster an inclusive and supportive environment that focuses on our employees' total wellbeing, and our benefit offerings reflect that commitment to our people.

We offer:

• Flexible PTO
• Paid parental leave to support you and your family.
• Competitive total compensation packages that includes salary, bonus and equity.
• A comprehensive benefits package, including medical, dental, and vision insurance, life and disability coverage, and a 401(k) retirement plan with company match.

The Culture

We are passionate about creating a culture that empowers our team to create positive change for everyone and achieve their full potential, based on our core values:

Making an impact - We are passionate and ambitious about a better future for everyone. We are laser-focused on creating a meaningful, positive impact with real change for our customers, our industry, electricity consumers, and the planet.

Collaboration to drive success - We collaborate with each other, and our stakeholders, because we know even better outcomes come from great teamwork. We have humility because we know even better outcomes come from great teamwork. We have humility which allows us to listen, learn and improve. We value diverse perspectives and seek high impact results.

Accountability - We take responsibility for our actions and behaviors, and for the outcomes we deliver. Acting with integrity and authenticity - and maintaining clear, open communication - ensures we are always improving, and delivering safe, high-quality solutions. We do what we say we will do.

Tenacious courage - We are clear on our path. We have always pioneered new ideas that challenge the status quo, even when it's not popular. We have tenacity, grit and determination. We push the boundaries of what's thought to be possible - so we can leave the world a better place than we found it.

Smart Wires is committed to diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Smart Wires complies with applicable federal, state and local laws governing nondiscrimination and we especially encourage members of traditionally underrepresented communities to apply, including women, people of any skin color, LGBTQ people, veterans, and people with disabilities.