Regional Operations Coordinator

Job Description

Our mission is to lead the world to a 100% renewable energy future. We are a SMART technology company that empowers our people to collaborate and shape our markets, enabling a sustainable impact on society.

Energy Business is a global organization delivering lifecycle solutions that support reliable, efficient, and sustainable power generation. We value collaboration, diversity, and high performance, and we are committed to safety, quality, and wellbeing as the foundation of everything we do.

Our Field Service engineers and superintendents are regularly assigned to customer installations for complex equipment, commissioning, troubleshooting, and repair activities.

We are now looking for a Regional Operations Coordinator, Caribbean to join our Regional Operations North team, working for a better future.

What You Will Be Doing?

In this role, you will act as a key operational coordinator responsible for planning, leading, and executing complex Field Service activities across the Caribbean region. You will work closely with Account Managers, Sales Support, customers, and Field Service personnel to ensure safe, efficient, and high-quality service delivery.

The position plays a critical role in coordinating people, spare parts, schedules, and costs for Field Service jobs, ensuring compliance with Wärtsilä Quality, Health, Safety, and Environmental standards while maintaining strong customer relationships. Through effective planning, communication, and execution, you will directly contribute to customer satisfaction, operational excellence, and financial performance.

Responsibilities

• Work as one team with Account Managers and Sales Support to develop and support sales proposals.
• Lead and coordinate complex Field Service activities, including personnel, spare parts, schedules, costs, and timelines.
• Support Field Service engineers and superintendents before, during, and after job execution.
• Act as the main contact person for customers during Field Service jobs.
• Communicate effectively with customers, Field Service personnel, and internal stakeholders throughout job execution.
• Manage and coordinate change orders to job scope, including financial impact assessment.
• Ensure full compliance with Safety, Quality, and ISO processes for personnel, tools, and equipment.
• Suggest and support investments in tools and resources to improve Field Service performance.
• Coordinate resources to ensure the right competencies are assigned to each job.
• Manage all Field Service jobs administratively in SAP.
• Lead briefing and debriefing sessions with Field Service engineers.
• Prepare lessons learned, execute improvement actions, and share outcomes with internal stakeholders.
• Ensure all work is executed according to Wärtsilä Quality, Health, Safety, and Environmental guidelines and customer site procedures.
• Follow up on service work orders until invoicing, including documentation, time sheets, travel expenses, vendor invoices, and change orders.
• Support the development and implementation of Field Service processes and ways of working.

What It Takes

• Proven experience in project management, planning, and coordination.
• Strong organizational skills with a high level of attention to detail.
• Ability to manage multiple activities simultaneously and work under pressure.
• Strong communication and listening skills, with the ability to work effectively in multicultural and international environments.
• Customer-focused mindset with strong relationship-building skills.
• Solid understanding of financial fundamentals such as cost, margin, revenue, and rework.
• Motivation to learn, grow, and continuously improve.
• Fluency in English (verbal and written). Spanish and/or French is an advantage.
• Willingness to travel within the North Region (USA/Canada and Caribbean).

Knowledge in

• Field Service processes, including commissioning, warranty, sales support, training, and customer follow-up.
• Project planning tools and scheduling methodologies, including complex Gantt charts.
• SAP for Field Service job administration.
• Microsoft Office tools (PowerPoint, Excel, Word, MS Project).
• Ability to read and understand basic electrical and mechanical drawings.
• Reciprocating engine technologies (diesel, natural gas, dual fuel) and their auxiliaries.
• Power generation processes and systems.

Skills

• Project coordination and planning
• Time and cost management
• Customer communication
• Problem solving
• Cross-functional collaboration
• Delegation and follow-up
• Operational excellence mindset
• Quality, health, and safety focus
• Ability to work under pressure

As an Ideal Candidate, We Expect You to Have

• A proactive and structured approach to operational coordination.
• High accountability for safety, quality, and delivery performance.
• Strong collaboration skills and the ability to work beyond your own role.
• A positive attitude and ability to motivate and support Field Service teams.
• A continuous improvement mindset focused on customer satisfaction and operational efficiency.
• Commitment to Wärtsilä's purpose and values.

Physical & Mental / Reasoning Demands

These are the physical and mental requirements of the position as it is typically performed:

• Vision: Close; Distance; Depth.
• Hearing / Listening.
• Clear speech.
• Ability to focus, prioritize, and manage multiple activities simultaneously.
• Reasoning and decision-making related to planning, coordination, and customer interaction.

Work Environment

• Works alone and with others.
• Verbal, face-to-face, and virtual contact with customers and internal stakeholders.
• Office-based work with regular interaction with Field Service operations.
• Occasional exposure to customer sites and Field Service environments.

The position is permanent, with the preferred location to be Guyana.

The role supports Field Service operations across the Caribbean region and requires 20% travel.

Why you'll love working with us?

We are authentic, honest, and committed to an inclusive workplace where everyone can be their true selves. We encourage open dialogue, continuous learning, and collaboration. Mistakes help us grow, and every voice matters. Join a team where you are empowered, supported, and valued.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.