Front Desk Coordinator

Job Description

Strata's Front Desk Coordinator is the first point of contact for Strata's Durham headquarters and is trusted with meaningful responsibility for welcoming employees, making a good first impression on guests, and keeping the workplace secure.

This role has a meaningful impact on how employees and visitors experience Strata every day. It is well-suited for someone who enjoys variety, responsibility, and being a central part of a dynamic organization. This is a 100% in-person role in our Durham, NC office; M-F 8:00a to 5:00p, with a one-hour lunch break.

The ideal candidate for this role is

• Highly reliable
• Well-versed in security practices and how to maintain and enhance front desk security in a professional setting
• Naturally proactive, noticing what needs to be done and taking action without waiting to be asked.
• Comfortable using judgment and common sense to solve day-to-day problems independently.
• Curious and motivated, with a desire to learn how the business works and continuously improve how things run.
• Resourceful with the ability to figure things out, seek answers, and also know when and who to ask for help.
• Exceptionally reliable and consistent, especially in maintaining front-desk coverage and core office operations and supporting executives.
• Positive, energetic, and service-oriented, with a genuine interest in supporting others and creating a welcoming environment.
• Someone who takes pride in doing things well and cares about quality and follow-through.

Essential Duties and Responsibilities

• Takes ownership of the front desk and office experience, identifying opportunities to improve processes, communication, and employee experience
• Monitors and controls access to the main entrance, verifying identification and/or credentials of employees, visitors, and vendors entering the location.
• Maintains a visible presence at the front desk to help to deter unauthorized entry and/or suspicious activity.
• Assists with visitor management, including registration and directing guests to appropriate areas within the building
• Carefully attends to the arrival and departure of VIP guests and job candidates
• Serves as the travel coordinator when the travel coordinator is out of office
• Stocks and maintains downstairs break rooms
• Handles incoming calls
• Assists with weekly employee-engagement initiatives
• Accurately processes incoming and outgoing mail
• Ad hoc administrative & operations related duties, as needed

Education and/or Work Experience Requirements

• Associate or bachelor's degree preferred
• At least two years of experience in a corporate environment
• Experience working in a security related capacity a plus
• Experience with UKG and/or reporting a plus
• Professional and engaging demeanor
• Able to multi-task, prioritize effectively, think ahead in a fast-moving environment, follow up appropriately, and meet deadlines
• Strong service mindset with a high degree of professionalism and discretion
• Strong attention to detail and critical thinking skills
• Comfortable learning new tools, systems, and processes
• Proficiency with Outlook
• Strong written and verbal communication, interpersonal, and project and time management skills
• Ability to work independently, use sound judgment, and know when to seek input or escalate

Core Competencies

• Highly organized
• Proactive problem solver
• Exercises good judgement and discretion in handling sensitive or ambiguous situations
• Strong communication skills

Physical Requirements/Work Environment

• Work is fully performed in an office
• Must be able to walk up and down stairs regularly
• Must be able to sit, stand, bend, twist, and lift up to 30 pounds.