Front Desk Coordinator

Job Description

The Front Desk Office Coordinator serves as the first point of contact for Strata's Durham headquarters and plays a critical role in shaping the day-to-day experience of employees, candidates, and visitors. This role is responsible for maintaining a professional, welcoming, and well-managed front desk environment while helping ensure the office remains secure and runs smoothly.

This is a highly visible role suited for someone with strong presence, professionalism, and judgment. The ideal candidate brings energy and initiative, takes ownership of their space, and is comfortable balancing consistent front desk responsibilities with additional operational and HR support over time.

Key Responsibilities

Front Desk Ownership & Presence

• Serve as the primary point of contact for employees, visitors, vendors, and candidates
• Maintain a consistent, professional, and welcoming front desk presence throughout the day
• Monitor access to the office, verify visitors, and confidently address unfamiliar or unauthorized individuals
• Manage visitor check-in, registration, and direction within the office
• Support VIP guest and candidate arrivals to ensure a seamless experience
• Answer and direct incoming calls

Office Operations Support

• Stock and maintain break rooms and shared spaces
• Maintain conference rooms to ensure they are clean, organized, and ready for use
• Support office supply inventory and ordering
• Assist with general office organization and upkeep

HR & Operational Support

• Support HR team with administrative and operational tasks as needed
• Assist with basic reporting or data tracking as assigned
• Provide backup support for travel coordination when needed

Qualifications

• Associate or bachelor's degree preferred
• 2+ years of experience in a corporate or customer-facing role
• Strong professional presence and communication skills
• High level of reliability and consistency
• Strong organizational and multitasking abilities
• Comfortable using judgment and handling sensitive situations
• Ability to confidently and professionally address unfamiliar or unexpected situations at the front desk
• Highly computer savvy with ability to learn new systems quickly
• Proficiency in Microsoft Office (Outlook, Word, Excel)

Core Competencies

• Professional presence and confidence
• High energy and initiative
• Strong attention to detail
• Proactive problem-solving
• Service-oriented mindset

What Makes This Role Unique

This role requires someone who is comfortable taking ownership of the front desk, including stepping in and addressing situations when something doesn't feel right. Success in this position requires the ability to balance consistent front desk responsibilities with hands-on office support and opportunities to take on additional HR and operational work over time.

Work Environment

• Fully on-site role in Durham, NC
• Must be able to sit, stand, and lift up to 20 pounds