Import/Export Logistics Coordinator

Smart Wires provides advanced power flow control solutions and analytics that enable controllable power systems. This gives grid operators more control over where power flows and helps them use their existing networks more efficiently. Our solutions support system reliability, reduce congestion, and make it easier to integrate new load and generation while minimizing costs and community disruption. We collaborate with customers to achieve their strategic objectives and help them face an uncertain energy future with flexible, high-impact solutions.

Position Summary

The Import/Export Logistics Coordinator is responsible for planning, executing, and tracking domestic and international logistics activities to support manufacturing and project delivery sites. This role manages a wide range of shipment types - including palletized freight and oversized or heavy-lift equipment - across multiple transportation modes such as ground (FTL/LTL), ocean and air.

The Import/Export Logistics Coordinator serves as the primary point of contact with third-party logistics providers (3PLs), freight forwarders, internal project teams, and suppliers to ensure timely, compliant, and cost-effective movement of goods. This position reports to the Senior Director, Procurement and Supply Chain and plays a critical role in maintaining continuity of global logistics operations.

Primary Responsibilities

• Plan, schedule, and monitor domestic and international import/export shipments to ensure accurate, timely, and cost-effective delivery
• Coordinate transportation across multiple modes, including small parcel, courier, North American FTL/LTL, global ocean freight, and air freight, supporting both palletized and oversized shipments
• Act as a subject matter expert on international shipping regulations, customs requirements, and INCOTERMS, ensuring compliance across all import/export activities
• Prepare and review shipping documentation such as commercial invoices, packing lists, and other regulatory or customer-required documents
• Serve as the day-to-day logistics liaison with internal teams (Procurement, Manufacturing, Finance, Commercial, Project Delivery, Engineering) and external partners (3PLs, freight forwarders, carriers, direct materials suppliers)
• Track and maintain accurate shipment data across logistics tools, trackers, and RFQ databases, managing multiple unique shipments concurrently
• Proactively identify logistics risks, delays, or constraints; communicate impacts and mitigation plans clearly to stakeholders
• Obtain and evaluate freight quotes from domestic and international carriers to support project budgets and commercial agreements
• Support the development and continuous improvement of logistics processes, trackers, SOPs, and project-specific logistics plans
• Prioritize logistics issues based on urgency and business impact, responding quickly to critical or time-sensitive matters

Requirements

• 3-5 years of experience in logistics, transportation, or supply chain roles with a global focus
• Bachelor's degree in Business, Supply Chain, Logistics or a related field
• Hands-on experience with international and domestic freight (ocean, air, and ground)
• Working knowledge of import/export processes, customs clearance, and regulatory compliance
• Practical experience with Harmonized Tariff Schedule (HTS) classification
• Strong understanding and application of INCOTERMS?? 2020
• Exceptional attention to detail and ability to manage multiple shipments and priorities simultaneously
• Demonstrated problem-solving skills, with the ability to identify, analyze, and resolve shipping exceptions, delays, and compliance issues in a fast-paced environment
• Effective communicator with strong interpersonal and customer service skills
• Highly organized, with the ability to break down complex logistics challenges into actionable steps
• Proficiency in Microsoft Office

Desired Skills and Experience

• Experience working with ERP systems such as NetSuite and/or Transportation Management Systems (TMS)
• Strong analytical and data management skills, with the ability to translate information into repeatable processes and documentation
• Experience in negotiating freight contracts or optimizing shipping costs
• Multilingual proficiency for international communication (LATAM, APAC)
• Industry-related certifications are a plus (CSCP, CLTD, CITP)

Location

This is a hybrid position based in our headquarters in Durham, NC.

Travel Requirements

This role supports manufacturing and project delivery activities and may require occasional domestic travel.

Safety Requirements

Smart Wires team members are expected to comply with all safety requirements and regulations when working at Smart Wires facilities and visiting customer sites. This includes adherence to all state and local regulations. Additional safety precautions may include the use of PPE gear as needed per site requirements.

Benefits

At Smart Wires, we strive to foster an inclusive and supportive environment that focuses on our employees' total wellbeing, and our benefit offerings reflect that commitment to our people.

We offer:

• Flexible PTO
• Paid parental leave to support you and your family.
• Competitive total compensation packages that includes salary, bonus and equity.
• A comprehensive benefits package, including medical, dental, and vision insurance, life and disability coverage, and a 401(k) retirement plan with company match.

Our Culture

We are passionate about creating a culture that empowers our team to create positive change for everyone and achieve their full potential, based on our core values:

Making an impact - We are passionate and ambitious about a better future for everyone. We are laser-focused on creating a meaningful, positive impact with real change for our customers, our industry, electricity consumers, and the planet.

Collaboration to drive success - We collaborate with each other, and our stakeholders, because we know even better outcomes come from great teamwork. We have humility because we know even better outcomes come from great teamwork. We have humility which allows us to listen, learn and improve. We value diverse perspectives and seek high impact results.

Accountability - We take responsibility for our actions and behaviors, and for the outcomes we deliver. Acting with integrity and authenticity - and maintaining clear, open communication - ensures we are always improving, and delivering safe, high-quality solutions. We do what we say we will do.

Tenacious courage - We are clear on our path. We have always pioneered new ideas that challenge the status quo, even when it's not popular. We have tenacity, grit and determination. We push the boundaries of what's thought to be possible - so we can leave the world a better place than we found it.

Smart Wires is committed to diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Smart Wires complies with applicable federal, state and local laws governing nondiscrimination and we especially encourage members of traditionally underrepresented communities to apply, including women, people of any skin color, LGBTQ people, veterans, and people with disabilities.