Installed Base Manager
Hitachi Energy
Company Overview
Hitachi Energy Ltd., a wholly owned subsidiary of Hitachi Ltd.
Zurich, Switzerland
2021
Approximately 45,000 to over 50,000 employees globally (source: hitachienergy.com). Revenue reached around $13 billion USD in 2023 (source: hitachienergy.com).
What They Do
Hitachi Energy specializes in power grid technologies, focusing on high-voltage direct current (HVDC) systems, which have integrated over 150 gigawatts globally. Their product offerings include high-voltage equipment, transformers, switchgear, and services aimed at grid modernization and renewable energy integration (source: wikipedia.org). The company provides HVDC converter stations, distribution transformers, and innovative gas insulation solutions, positioning itself as a leader in the energy transition (source: hitachienergy.com). Target markets encompass utilities, industries, infrastructure, renewable energy developers, and data centers, with a presence in over 140 countries organized into five global business units for localized service delivery (source: cbinsights.com). The company leverages the combined expertise of ABB's power grids and Hitachi's digital technologies, evidenced by a significant increase in order backlog since 2020 (source: hitachienergy.com).
Projects & Track Record
Hitachi Energy has been involved in several notable projects, including the supply of equipment for China's Changji-Guquan UHVDC transmission line, the world's first at 1,100 kV, completed in 2018 (source: wikipedia.org). Other significant projects include the fluoronitrile-based gas replacement for National Grid in Kent, UK, and HVDC converter stations for the North Sea Link submarine cable, both completed in 2021 (source: wikipedia.org). Recently, they have also developed a renewable energy microgrid for Gull Bay First Nation in Canada (2022) and are currently working on offshore platforms and onshore HVDC converter stations for TenneT in the North Sea (source: wikipedia.org). Their geographic presence spans over 140 countries, with a strong focus on expanding manufacturing capabilities in North America to meet growing demand (source: hitachienergy.com).
Recent Developments
In the past two years, Hitachi Energy has announced over $155 million USD in investments to bolster manufacturing capacity in North America, including a new distribution transformer factory in Reynosa, Mexico, which is expected to create 350 jobs (source: hitachienergy.com). Additionally, they are modernizing their power transformer factory in Varennes, Quebec, with an investment exceeding $100 million (source: hitachienergy.com). The company also completed the acquisition of ABB's remaining stake in December 2022, solidifying its position as a wholly owned subsidiary of Hitachi Ltd. (source: wikipedia.org). Furthermore, they reported significant revenue growth in fiscal year 2023, contributing to Hitachi Ltd.'s Green Energy & Mobility segment revenues (source: hitachi.com).
Working There
Hitachi Energy offers a diverse range of roles across engineering, skilled manufacturing, administrative positions, and research, with a strong emphasis on hiring due to recent expansions (source: hitachienergy.com). The company has added over 8,000 employees globally between 2020 and 2023, with significant growth in the U.S. and Canada (source: hitachienergy.com). Office locations include Reynosa, Mexico; South Boston and Mount Pleasant, USA; Varennes, Quebec City, Montreal, Canada; Zurich, Switzerland; and Ludvika, Sweden (source: hitachienergy.com). The company culture promotes innovation, co-creation with customers, and a commitment to energy transition, as highlighted by CEO Claudio Facchin (source: hitachienergy.com).
Last updated on Feb 23, 2026 | Report an issue
Job Description
To strengthen our sales and project management team we are looking for you as Installed Base Manager (f/m/d) for our Business Unit Service in Germany to take ownership of our local installed base of equipment and solutions.
This role is critical in driving customer retention, service growth, lifecycle management, and long-term value creation by turning installed base data into actionable commercial and operational strategies.
You will work cross-functionally with Sales, Service, Marketing, and Operations to maximize uptime, renewals, upgrades, and service contract penetration across the installed base
How you'll make an impact
- Own and actively manage the installed base portfolio, including data quality, segmentation, and lifecycle status
- Develop and execute installed base strategies to increase service revenue, renewals, upgrades, and customer retention
- Identify growth opportunities through modernization, retrofits, digital services, and spare parts
- Collaborate with Sales and Service teams to create targeted campaigns and customer engagement plans
- Analyze installed base data and KPIs to support forecasting, pipeline generation, and decision-making
- Drive standardization of installed base processes, tools, and reporting
- Partner with Product Management and Marketing to support go-to-market initiatives for installed base offerings
- Act as a key interface between commercial teams and operations to ensure customer satisfaction and uptime
Your background
- Bachelor's degree in Business, Engineering, or a related field
- Previous experience in Energy Engineering is mandatory
- Proven experience in installed base management, service management, sales operations, or lifecycle management is preferable
- Strong analytical skills with experience using CRM, ERP, and reporting tools
- Commercial mindset with the ability to translate data into revenue-generating actions
- Strong stakeholder management and cross-functional collaboration skills
- Excellent communication skills in German and in English
More about us
- Opportunity to help shape a growing work and market environment
- Attractive salary in accordance with the IG Metal collective agreement, 30 days' holiday, special payments, additional benefits, holiday and Christmas bonuses
- Work-life balance through flexible working hours with the option to work remotely
- Pension benefits & employer-financed company pension plan
- Children's holiday home and childcare allowance
- Use of many gyms throughout Germany with over 7500 partners for your workout with our EGYM Wellpass
- Numerous exciting career and training opportunities within Hitachi Energy
Apply now
Job expired?Please let Hitachi Energy know you found this job on Rejobs. This will help us grow and get more people to work on renewable energy!
Apply now
Job expired?Please let Hitachi Energy know you found this job on Rejobs. This will help us grow and get more people to work on renewable energy!
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About the role
May 14, 2026
Full time
Company
- Mannheim, Germany
Previous experience in Energy Engineering is mandatory
UTC+01:00
