Technical Support Expert (f/m/d) - Energy Storage Systems (ESS) (Techniker/in - Elektrotechnik (Informations- und Kommunikationstechnik)/Bachelor Professional in Technik)
Schneider Electric
Company Overview
Schneider Electric
Paris, France
1836
Approximately 135,000 employees (source: linkedin.com). Revenue of €30.8 billion in 2023 (source: dcfmodeling.com).
What They Do
Schneider Electric focuses on energy management, digital automation, power distribution, and infrastructure solutions. The company offers connected platforms for network automation, microgrids, smart buildings, and renewable energy integration, including energy storage and electrification (source: bitscale.ai). Its products include low and medium voltage electrical distribution equipment, programmable logic controllers (PLCs), uninterruptible power supply (UPS) systems, and software for energy optimization and cybersecurity in industrial IoT (source: scribd.com). Schneider Electric's target markets include utilities, healthcare, commercial buildings, data centers, and smart cities, with a focus on efficiency through connected hardware and cloud services (source: dcfmodeling.com). As a Fortune Global 500 leader in the electrical equipment sector, the company stands out with over 20,000 patents and an investment of 5% of its annual revenue in R&D (source: blog.se.com).
Projects and Background
Notable projects by Schneider Electric include providing major infrastructure in Europe after World War II, as well as iconic achievements such as the metal structure of the Alexandre III bridge in Paris (1900) and the metal roof of the Austerlitz station (1869) (source: se.com). The company has also been a supplier for the ITER project and innovated with the world's first steam hammer patent in 1840 (source: scribd.com). Ongoing initiatives emphasize resilient infrastructure, AI for data centers, and digital supply chain solutions, with a full acquisition of the subsidiary AVEVA in 2022 to enhance its software capabilities (source: se.com).
Recent Developments
In the past two years, Schneider Electric completed its full acquisition of AVEVA in 2022, consolidating its software capabilities (source: se.com). The company recorded a 10% growth in revenue, reaching €30.8 billion in 2022, with a market capitalization of €100 billion in September 2023 (source: dcfmodeling.com). Milestones include celebrating 150 years in energy management in 2024, with historical retrospectives on innovations such as home electrical panels and circuit breakers (source: blog.se.com).
Working with Them
Schneider Electric offers positions in various departments such as industrial automation, energy management, digital transformation, engineering, and R&D, with opportunities in offices located in over 100 countries, including the United States, Australia, and Asia (source: bitscale.ai). The company culture emphasizes innovation, supported by 20,000 patents and investments in R&D, as well as diversity within its 14-member board (source: scribd.com). While specific details on benefits such as compensation packages are not available, there is a focus on sustainability and energy efficiency in its operations, as evidenced by its ISO 50001 certified headquarters (source: scribd.com).
Last updated on Feb 23, 2026 | Report an issue
Job Description
IMPACT starts with us: As part of the European eMobility organization at Schneider eStar, you'll join the Technical Desk and Training team supporting our Electric Chargers, Energy Storage Systems, and Energy Management Charging solutions.
In this role as Technical Support Expert (f/m/d) - Energy Storage Systems (ESS), you will serve as the final escalation point for complex technical challenges across our ESS portfolio. You'll ensure system reliability, drive customer satisfaction, and proactively prevent future issues by turning field insights into scalable improvements. This position offers a unique opportunity to collaborate with international R&D teams and influence the evolution of our global service capability. Apply today and become an IMPACT Maker at Schneider Electric!
All key information at a glance:
- When and where? ASAP in Frankfurt
- Duration: Unlimited
- Vacation: 30 days
- Weekly hours: 40
- Your contact person? Joshua Nann
Our Offer:
- Be part of a growing company with a positive industry reputation, who is a recognized leader in a market where energy services are in demand
- Join an entrepreneurial company with a positive corporate culture and strong team culture
- We offer a competitive salary and bonus opportunities with excellent benefits
- Develop different interests in the future? With Schneider Electric, you have all the development opportunities an international group can provide
Your IMPACT
- Lead root cause analysis for escalated issues involving high power electronics, control logic, and embedded software‑cause analysis for escalated issues involving high‑power electronics, control logic, and embedded software
- Troubleshoot system level problems across PCS, BMS, and control units‑level problems across PCS, BMS, and control units
- Diagnose integration issues with cloud platforms, EMS controllers, and third-party systems via LAN or Modbus‑party systems via LAN or Modbus
- Serve as main technical bridge between European support teams and global R&D for ESS topics
- Ensure all support activities meet established SLAs
- Monitor ESS fleet performance to identify systemic issues early and prevent escalations
- Analyse support data to uncover recurring faults, trends, and improvement opportunities
- Act as ESS Subject Matter Expert by developing and maintaining technical documentation and Knowledge Base content
- Mentor L2 support engineers to strengthen team capability
Your Profil
- Bachelor's degree in electrical engineering, power electronics, automation, or a related technical field
- Experience in L2/L3 technical support, field service, or engineering roles within ESS, PCS/inverter, or large-scale UPS environments
- Solid understanding of battery technologies, BMS logic, and AC/DC power conversion and familiarity with high-voltage DC systems and 400V AC grid integration
- Experience with industrial communication protocols (Modbus, LAN/IP) and cloud-based monitoring platforms
- High-voltage safety certification or training is considered a strong advantage
- Excellent communication skills with a fluency in English; additional proficiency in German, French or Chinese is an asset
- Valid EU driving license and willingness to travel (less than 10%)
Your next step? Apply online!
Apply now, even if you don't (yet) meet all the requirements. We look forward to getting to know you! Please upload your CV including salary expectations.
Learn more:
Find us on Instagram at @schneiderelectric_karriere to stay up to date.
Everything about Schneider Electric as an employer can be found here:
https://www.se.com/de/de/about-us/careers/overview.jsp
Note: Schneider Electric does not accept unsolicited applications from recruitment agencies. If Schneider Electric considers a candidate whose profile was submitted by an agency without a valid agreement, no claims can be made against Schneider Electric.
Apply now
Job expired?Please let Schneider Electric know you found this job on Rejobs. This will help us grow and get more people to work on renewable energy!
Apply now
Job expired?Please let Schneider Electric know you found this job on Rejobs. This will help us grow and get more people to work on renewable energy!
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About the role
May 17, 2026
Full time
Company
- Frankfurt am Main, Germany
L2/L3 technical support experience required
UTC+02:00
