Cluster Team Leader

Job Description

BURN is looking for Cluster Team Leaders in Ghana who will be responsible for leading and managing a team of Sales Executives and quality agents. They will also be responsible for the full customer cycle management, i.e., acquisition, collection, recovery, and usage.

Duties and Responsibilities

• Business Management

  • Align with the Cluster acquisition targets as well as develop and implement the acquisition operational strategies within the allocated Cluster.
  • Organizing sales activities and functions in the field to achieve targets, revenues, and the desired quality of acquisition (Usage and RE).
  • On time and high-quality IDC installations at the customer's premises.
  • Support conducting quarterly inventory audits for all stock points. Stock takings & Stock audit report.
  • Train Sales Executives and quality officers in applicable policies, guidelines, processes, and procedures of the company.
  • Organize and facilitate daily team meetings according to guidelines provided by the management.
  • Mentoring each sales executive, quality agent ensures they're highly willing and highly skilled.
  • Training and coaching Sales Executives on topics including pitching, sales conversation, negotiations, closing, and building of strong and long-lasting relationships with customers.

• Stock Management and Coordination (this applies to the stock point assigned to your Area)

  • Provide daily SAH updates.
  • Responsible and accountable for the stock (New, Repossessed, Returns, Spare parts, and Demos) in the stock point.
  • Responsible and accountable for stock losses in the stock point and for the recovery of the stock losses.

• Quality Officers

  • Coordinate with the quality officer to ensure systems are installed and used.
  • Responsible for disciplinary action for quality officers.

• Portfolio Monitoring

  • Ensure Portfolio performance.

• Subordinate Effectiveness

  • Managing the daily work and activities of sales executives and quality agents.
  • Deal with complex scenarios that may occur at the shop, such as theft, fire, violence, etc.
  • Participating in the recruitment of new sales executives and replacement of quality agents, and practical training of new agents.
  • Conduct weekly performance review of acquisition and collection agents, using the daily agents report and the weekly cluster performance report.

• Other

  • Ensure Health, Safety, and Environmental standards are adhered to through Regional Sales Managers.
  • Undertake any other related duties as assigned by the line management from time to time.

Skills and Experience

• Proven track record in sales leadership.
• Strong ability to coach and mentor agents.
• Experience in managing clusters/teams in field sales.
• Data-driven decision making and reporting skills.
• Prior experience in recruitment and onboarding of sales executives.
• Familiarity with performance-based compensation structures.
• High accountability and consistency in monitoring.
• Ability to drive productivity through daily facilitation.
• Strong organizational and planning skills.
• Capacity to build team culture and resilience.
• Experience in change management or restructuring.
• Strong communication and interpersonal skills.
• Results-oriented mindset with focus on targets.
• Adaptability in dynamic field environments.
• Innovative approach to problem-solving.
• Community engagement/networking ability (universities, churches, social media).

Qualified Female Candidates encouraged to Apply

BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).