Intern-College - Customer Value Optimization

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day!

Position Summary

The CPS Energy Internship Program is designed to meet the industry's rapidly changing workforce needs by providing San Antonio college students an opportunity to be paired with a mentor to acquire meaningful hands-on experiences that expands their understanding of the industry and exposes them to essential skills they must acquire or develop to succeed. The internship is designed for the intern to learn to perform in a work environment and understand the rationale behind the strategies used. Applicants must reside in the San Antonio Metropolitan area and are currently enrolled in school or recently graduated to qualify.

A successful candidate will demonstrate foundational exposure to business intelligence and statistical analysis, supported by basic, entry‑level experience with SQL. They should have introductory familiarity with BI tools such as Tableau or Power BI and show early experience in working with relational databases, reporting platforms, or applying statistical methods to analyze data. This role is well‑suited for students building their technical skills through coursework, projects, or internships.

Tasks and Responsibilities

• Ensures project results meet goals of CVI initiatives regarding technical quality, reliability, and maintain intended improvement impacts.
• Monitors project performance and recommend changes, adjustments, follow-up, resource additions or other actions to maintain improvement results.
• Plans, directs and coordinates activities to identify initiative improvements to ensure we are meeting the customers' needs.
• Coordinates and conducts initiative reporting, analysis and track to internal stakeholders.
• Coordination with engineering, technical processes and managed accounts to ensure successful completion of projects and technical performance.
• Creates and designs reporting utilizing data from various systems such as SQL, Power BI, Tableau, Alteryx to understand and track impacts of improvement initiatives
• Analyze data and reporting from initiative tracking to identify if initiative is meeting the intended goals and targets.
• Develop and implement program adjustments to redirect underperforming initiatives.
• Provides technical assistance and recommendations to managers or project initiative owners

Minimum Skills

• Working knowledge of Microsoft Office.
• Must be currently enrolled in a related discipline.
• A minimum GPA of 2.5.
• Must currently reside within 120 miles of CPS Energy Headquarters.
• Demonstrated leadership potential.
• Self-motivated and results oriented.
• Exceptional communication skills.
• Effective networking skills.
• Demonstrated critical thinking and problem-solving skills.
• Demonstrate an interest in a career applicable to the utility industry.
• Participate in full-time employment with CPS Energy.
• Attend all activities sponsored by CPS Energy during employment.
• Pass a drug test and background screen prior to employment with CPS Energy.
• Submit application, resume, transcripts.

Preferred Qualifications

• Ability to communicate trends as necessary.
• Ability to learn time management skills.
• Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner while working with a diverse workforce and various environments.
• Proficient experience with SQL Queries, Tableau and Power BI.
• Strong understanding of SQL, Tableau, Oracle.

Competencies

• Communicates Effectively
• Learning Quickly
• Serving Customers
• Delivering High Quality Work
• Adapting to Others

Minimum Education

Must be a college student; currently enrolled in a related discipline

Working Environment

Indoor work, operating computer, manual dexterity, talking, hearing, and presenting. Use of personal computing equipment, phone, multi-functioning printer & calculator. Ability to travel to & from meetings, training sessions or other business-related events.

Physical Demands

Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.