PMO Business Intelligence Specialist

Job Description

The PMO Business Intelligence Specialist supports the APAC Project Management and Customer Success organization by delivering high impact Power BI analytics that improve visibility into project delivery, customer outcomes, and operational performance. This role enables regional leadership to make data-driven decisions across complex, multi-country project portfolios and customer engagements, driving consistency, scalability, and continuous improvement across APAC.

Key Responsibilities

Business Intelligence & Analytics

• Design, develop, and maintain Power BI dashboards supporting APAC project delivery, customer success, and portfolio performance
• Build scalable data models, DAX calculations, and standardized metrics aligned to global PMO and Customer Success frameworks
• Consolidate and harmonize data from regional and global systems (project management tools such as P6, Salesforce, Unifier, SAP, and other operation platforms)
• Ensure data quality, governance, and consistency across countries and business units

Project Delivery & Customer Success Performance

• Track KPIs across project execution and customer success, including delivery health, utilization, margins, customer feedback,
• safety, and quality by building Dashboards.
• Provide regional performance insights, trend analysis, and early-warning indicators to support proactive risk management
• Support executive reporting and regional business reviews with clear, actionable insights

Operational Excellence & Continuous Improvement

• Partner with APAC Customer Success leaders to identify operational improvement opportunities through data analysis
• Enable standardization of reporting, metrics, and performance management across APAC
• Support maturity uplift of project and customer success operations through automation, analytics, and improved transparency
• Stakeholder & Regional Collaboration
• Act as a trusted analytics partner to project managers, customer success managers, and regional operations leaders
• Translate regional business needs into scalable BI solutions that support both local execution and global alignment
• Support change adoption by enabling teams to interpret and leverage data effectively

Required Qualifications

• Bachelor's degree in Engineering, Business, Analytics, or related discipline (or equivalent experience) Construction and Energy Sector Experience is highly preferred.
• 3-7 years of experience in business intelligence, analytics, or performance reporting roles
• Advanced expertise in Power BI, including data modeling, DAX, Power Query, and visualization best practices
• Strong experience working with Excel and multi-source data integration
• Experience supporting project delivery, professional services, or customer success environments
• Familiarity with project management or customer success platforms (e.g., MS Project, P6, Jira, Salesforce, Unifier, SAP)
• Understanding of PMO, Professional Services, or Customer Success performance models
• Experience in financial projects management
• SQL and/or cloud data platform experience
• Exposure to Lean, Six Sigma, or operational excellence methodologies
• Strong analytical and problem-solving capability
• Ability to communicate insights clearly to senior and executive stakeholders

Our Culture

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

Unleash Voices

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent

Our customers are at the heart of everything we do. We're committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.