Administrator (Solar Repair)

Job Description

We're looking for a Administrator (Solar Repair) to help manage the end-to-end repair journey for customers with Solar PV technical issues. This role sits at the heart of repair delivery - coordinating field engineer allocation, parts logistics and manufacturer warranty claims, and making sure every repair is progressed efficiently, accurately and with clear ownership from diagnosis through to resolution.

You'll be the person who keeps complex repair cases moving, ensuring customers, engineers, suppliers, manufacturers and internal teams all have the information they need at the right time.

Responsibilities

• Engineer Allocation: Allocate field engineers to repair visits based on location, availability, skills and priority.
• Appointment & Customer Coordination: Coordinate appointment scheduling and keep customers informed throughout the repair journey.
• Parts Management: Order, track and manage replacement parts required for Solar PV repairs.
• Warranty & Supplier Liaison: Liaise with manufacturers and suppliers on warranty claims, replacements and technical approvals.
• Warranty Claim Administration: Track warranty claims end to end, ensuring evidence, documentation and updates are captured.
• Case & Repair Record Management: Maintain accurate case notes, repair statuses and audit trails.
• Technical Team Collaboration: Work closely with technical support teams to understand repair requirements.
• Issue Escalation Management: Escalate delays, missing parts, rejected claims or repeat issues quickly and clearly.
• Process Improvement Support: Help improve repair processes, stock visibility, warranty tracking and customer communications.

What you'll need to succeed

We're looking for someone highly organised, proactive and confident coordinating multiple moving parts at once. You don't need to be the technical expert diagnosing the issue, but you'll need to be comfortable working in a technical environment and managing the operational detail that ensures repairs happen smoothly.

Essentials

• Strong coordination, planning or scheduling experience.
• Excellent attention to detail and follow-through.
• Confidence managing cases, tasks, suppliers or field-based work.
• Clear customer communication skills.
• The ability to prioritise urgent repairs and manage competing deadlines.
• Good system and data discipline, including accurate notes and status tracking.
• A collaborative approach with technical teams, engineers, suppliers and manufacturers.

Desirable

• Experience in Solar PV, renewables or field service coordination.
• Background in parts logistics, warranty administration, repairs management or customer operations.

Your base of Operations: Office, warehouse, and beyond

Our head office is in Chippenham, Wiltshire, with additional offices and warehouses in Lincoln, Ringwood (Hampshire), and Kent. For this role, we're looking for candidates based in the Ringwood (Hampshire) area. The position will involve some travel, including occasional overnight stays.

Our working hours are 37.5 a week, Monday - Friday.

Benefits you can rely on

• 🎁 Annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
• 🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You'll also have the option to buy additional leave, allowing for a better work-life balance.
• 💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
• 🧠 Look after mind and body: Workplace support from our team of Mental Health First Aiders. Employee Assistance Programme powered by YuLife, for confidential support with life's more difficult moments.
• 💰 Life Assurance (a cash lump sum of 6X your salary for your family/next of kin)
• 🪴 Greener for Good: EV leasing scheme and Cycle to work scheme
• 🎯 Development opportunities: Good Learning platform that provides access to online learning and workshops, as well as hosting a range of podcasts, videos and articles, helping you grow your skills and knowledge.