Account Manager, Energy Services

Job Description

Wärtsilä is leading the transition toward a 100% renewable energy future. We help our customers unlock the value of the energy transition by optimizing their energy systems and future-proofing their assets.

In Energy, our work has a real impact. Wärtsilä has delivered 73 GW of power plant capacity in 180 countries around the world, including 80 energy storage systems. As the energy industry continues to evolve, we are looking for future-oriented talent who want to help enable sustainable societies through innovation in technology and services.

Are you ready to fuel your power and take the next step in your career?

We are now looking for an Account Manager, Energy Services to join the Wärtsilä Energy Business - North America team.

About the role

As an Account Manager, Energy Services, you will play a key role in driving growth for Wärtsilä's Energy Services business in North America. You will work closely with customers, Key Account Teams, Capture Teams, Field Services, Business Development Managers, and Lifecycle Solutions teams to identify opportunities, develop value propositions, and deliver solutions that meet our customers' needs.

This is a customer-facing role for someone who enjoys building relationships, understanding market needs, and turning customer insights into business opportunities. You will be part of an international, fast-paced, and multicultural environment where collaboration, performance, and shared success are at the center of how we work.

If you enjoy working with customers, presenting solutions, collaborating across teams, and contributing to the energy transition, this could be the right opportunity for you.

Location: Houston or Ft Lauderdale

Modality: Hybrid (2 days per week in the office)

Your main responsibilities

In this role, you will:

• Drive sales growth with non-agreement customers and identify opportunities for new agreements and service projects.
• Proactively engage with customers and internal stakeholders to grow Wärtsilä's share of wallet.
• Propose and sell new solutions, upgrades, and lifecycle services, ensuring customers clearly understand the value Wärtsilä can bring.
• Develop account plans and sales strategies for assigned customers.
• Share market insights and customer knowledge internally to strengthen regional customer understanding.
• Maintain a strong feedback loop with Field Services to maximize lead generation.
• Ensure leads and opportunities are captured, followed up, and recorded accurately in CRM.
• Maintain high-quality customer records and opportunity data for assigned accounts.
• Support Business Development Managers and Lifecycle Solutions teams in agreement and service project sales.
• Act as Agreement Manager when converting non-agreement customers into agreement customers, when needed.

Your success will be measured by

• Customer satisfaction.
• Lead generation for new agreements and service projects.
• Sales and profitability targets for assigned accounts.
• Quality and execution of account planning.
• CRM data quality and accuracy.
• Accounts receivable overdue status.

What will help you succeed

We believe you can be successful in this role if you bring:

• A strong customer service mindset and willingness to go the extra mile for customers.
• Previous experience in a customer-facing sales role, preferably in power generation, energy, or a similar industry.
• A goal-oriented and business-minded approach.
• Strong planning, execution, and follow-up skills.
• The ability to collaborate across teams and influence stakeholders.
• A solid understanding of the Energy business and the ability to translate market knowledge into actionable sales opportunities.
• Experience in sales, account management, contract management, or a similar commercial environment.
• Experience working in an international, fast-paced, and multicultural environment.
• The ability to create clarity, build trust, and communicate effectively with customers and colleagues.
• Fluency in English; additional languages are considered an advantage.
• Willingness to travel as part of the role, approximately 50-70%.
• A relevant educational background, such as a B.Sc. in Engineering, Economics, Business, or equivalent experience, is considered beneficial.

It would be an advantage if you also have

• Knowledge of U.S. energy markets, such as CAISO, SPP, ERCOT, or similar.
• Understanding of NERC.
• Knowledge of power plant operations and maintenance.
• Knowledge of reciprocating engines in power plant applications.
• Experience with lifecycle support organizations and service solutions.
• Familiarity with market intelligence tools.
• A structured, analytical, and detail-oriented way of working.
• Strong active listening skills and the ability to build trust-based relationships.

Why you and us?

At Wärtsilä, you are valued as your true self. We are committed to building an inclusive work community where diversity is respected and where everyone has the opportunity to contribute.

Your growth is supported. We believe in continuous learning, teamwork, and giving people the opportunity to develop beyond their potential.

You get to make a difference. Every day, Wärtsilians put their hearts and minds into enabling sustainable societies through innovation in technology and services.

Together, we can shape the decarbonisation of marine and energy and create a more sustainable future.

Candidates for regular U.S and Puerto Rico positions must be a U.S. citizen, national, or an alien admitted as permanent resident, refugee, asylee with valid work permit or temporary resident under 8 U.S.C. 1160(a) or 1255a(1). Individuals with temporary visas such as E, F-1, H-1, H1B, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Individuals hired for positions that require on-site customer interactions and/or in-person travel may be required to be fully vaccinated against COVID-19 or other country-specific vaccinations, unless otherwise prohibited by law.

Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package. Wärtsilä North America is an EOE/AA employer.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Effective January 2025, Wartsila companies in the USA have implemented a new hybrid work model. Most employees who live within 40 miles of an office will work 2 days per week in office. This model will provide our employees the flexibility of working from home, while also providing the benefits of in-person collaboration twice a week. We will be happy to provide more information during your interview process.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.