Director, Field Service Delivery

Job Description

Reporting directly to the VP of Field Service, the Director of Field Service Delivery is the key operational leader responsible for the physical execution of our service mission. You will own the "Last Mile" of our business, ensuring that our field service operations are synonymous with speed, safety, and uncompromising quality. This role is focused on optimizing and running a world-class service delivery engine that harmonizes the scheduling and dispatch of internal Direct Technician teams with external Field Service Partners (FSPs) to meet our aggressive growth OKRs.

What You'll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you'll be doing:

• Operational Execution: Translate high-level corporate and 1-3 year service delivery strategies into concrete, actionable field-level execution plans that support long-term scalability.
• Execution Leadership: Own the "Golden Triangle" of service delivery: Speed (reduced cycle times), Cost (optimized job costing and efficiency), and Quality (high first-time fix rates and code compliance). Set targets, monitor real-time performance, and implement corrective actions when metrics lag.
• Team Leadership & Development: Directly manage, mentor, and hold accountable our Dispatch Operations Leaders and partner fulfillment support teams. Foster role clarity, operational standards, and performance accountability across the fulfillment and dispatch organization.
• Safety & Compliance: Serve as a core champion of field safety, ensuring our work order requirements, dispatch protocols, and partner service standards align with the highest expectations of safety, code adherence, and regulatory compliance.
• Omni-Channel Fulfillment: Coordinate service delivery across multiple channels, managing the balance, alignment, and resource allocation between our internal Direct Technician workforce and our partner networks.
• Cross-Functional Alignment: Work closely with Sales, Supply Chain, and Customer Success to ensure service delivery is synchronized with client expectations, inventory availability, and broader corporate objectives.
• Budgetary Management: Oversee the operational service delivery budget. Identify and execute cost-saving opportunities through route optimization, vehicle fleet efficiency, inventory control, and labor utilization.

Who You Are

• Culture Champion: A team-first leader who prioritizes the growth, well-being, and morale of the dispatch and operations support staff while maintaining high standards of operational excellence.
• Tactical Architect: Able to connect high-level goals to ground-level reality, with the hands-on capability to identify and resolve operational bottlenecks or dispatch constraints.
• Accountability Driver: Naturally uses data and KPIs to drive performance, holding teams accountable for results through clear, professional communication and consistent follow-through.
• Operational Powerhouse: Comfortable navigating the growth dynamics of a scaling organization and capable of refining and building processes where gaps exist.
• Collaborative Integrator: A strong cross-functional partner who can build bridges between technical field teams, external partners, and corporate stakeholders.

Experience You'll Need

• 7-10 years of progressive leadership experience in Field Service, Service Delivery, or Technical Operations, with a track record of managing distributed, multi-channel dispatch or fulfillment networks.
• Proven success in operational scale, specifically managing service delivery through the transition from third-party fulfillment to blended internal employee dispatch models.
• Strong Operational Fluency in Dispatch & Routing: Practical experience with Resource Optimization and the implementation/utilization of modern Field Service Management (FSM) platforms.
• Financial Management: Experience managing operational budgets, tracking unit-level economics, and driving cost-efficiencies in labor and logistics.
• Education: Bachelor's degree in Business, Operations, Engineering, or a related technical field.

Experience That's a Plus

• Solar O&M Mastery: Specific experience in the residential or commercial solar O&M space, including a functional understanding of inverter technology and energy storage.
• Change Management: Experience helping teams transition smoothly through process, tool, or structural changes.
• Technical Background: Previous experience as a licensed General Contractor, licensed electrician, or electrical engineer is a major asset in gaining technical respect from our field and partner networks.
• Six Sigma / Lean Certification: Practical experience applying continuous improvement methodologies to reduce cycle times and waste in service workflows.

Logistics

• We are unable to provide sponsorship for this role, now or in the future
• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year

Work-Life & Culture

• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, Black Lights Matter, Neurospicy R Us, Puente and more.
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow with Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples, or this Omnidian Career Experience overview on YouTube.
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process
• We're a fast-growing growth company, which means we're constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there's going to be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you've never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

$124,800 - $156,000 a year

Our Philosophy on Pay

The range listed above reflects the starting base salary for most new hires in this role. However, your financial growth doesn't stop at the offer letter. We invest deeply in our people and reward results; annual merit increases can bring your total compensation above this initial range. Our goal is for you to continue growing within the pay band as you sharpen your skills and drive meaningful outcomes.

• Committed to Parity: We eliminate the "negotiation tax" by placing candidates within the band based on verified professional experience and skill set, not bartering ability, and by giving our best offer up front. This is a core part of our mission to ensure gender pay equity and fairness across the board.
• Comprehensive Health Coverage: Your well-being is our priority. We cover 100% of health insurance monthly premiums for employees and 50% for your dependents.
  Performance Bonus: Exceptional work deserves exceptional rewards. You'll be eligible for bonuses that reflect your contributions to our collective success.
• Equity Stake: We offer stock options so you can share in the long-term value you help create as we shape the future together.
• Continuous Growth: We are a learning organization. To support your evolution, we provide up to $500 in annual learning reimbursement for courses, certifications, or conferences.

Privacy

California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/

Diversity and Inclusion

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.