Bilingual (Spanish-speaking) Customer Service Specialist

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee - regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy:

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program - convert your recognition points into gift cards
• Employee Assistance Program - offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Job Description

We are looking for a talented individual to join our team as a Spanish-speaking Customer Service Specialist! We are looking to expand our Residential Program Team in Oregon and Southwest Washington delivering customer support services on behalf of an Oregon-based non-profit client. In this role, candidates will be part of a program delivery team supporting innovative energy conservation and renewable energy programs to customers throughout the Oregon and Southwest Washington. This candidate will:

• Develop and maintain an understanding of several energy conservation and renewable energy program details (ex: Residential, Solar, Commercial and Industrial programs) to effectively educate customers and contractors on available services.
• Provide assistance to English and Spanish-speaking customers and/or contractors via emails, inbound and outbound calls addressing inquiries related to energy program participation.
• Document conversations with customers, provide recommendations on products or services, and advise on program participation details. Support follow-up communications and next steps to current program participants as necessary.
• Use and help maintain client-approved scripts, website, and program FAQs to provide information to customers.
• Manage and control participant intake data, ensuring all paperwork is received and is accurate, and contractual obligations are met.
• Address disputed rebate claim data and route appropriately if necessary.
• Prepare and review required program participation documentation while coordinating with various departments, both internal and external.

May be asked to participate and present at community events and raise awareness for programs to educate customers about energy-saving best practices, technologies, and available programs.

Please note: Candidates considered must reside in Oregon or SW Washington. Fluency in both English and Spanish is required. Reliable transportation is a plus.

Here at CLEAResult, you will fit right in with our energetic team if you are resourceful, resilient, and kind. For this career opportunity, you're a great fit if you can...

• Maintain strong ongoing communications (English and Spanish) with customers and contractors to identify opportunities to connect customers with the best programs to fit their needs.
• Investigate and resolve customer issues or concerns promptly, ensuring a positive customer experience while adhering to company and client customer service delivery expectations.
• Contribute to continuous customer experience improvement initiatives.
• Maintain a large database of trade allies and ensure all documentation and information remains current and in good standing.
• Effectively coordinate regularly with internal and external cross-functional teams.
• Remain detail-oriented, organized, and reliable while having compassionate and patient phone and email etiquette.

Note to Candidates

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive organization and we are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We strongly encourage you to apply, even if you don't believe you meet every one of the qualifications as described.

DOT Requirements

If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Compensation Range

$48,800.00 - $66,300.00

Currency

USD

Type

Salary

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.