Customer Operations Consultant
Flo Energy Singapore Pte. Ltd.
Company Overview
Flo Energy Singapore Pte. Ltd.
HeadquartersSingapore
Founded2020
SizeApproximately 150 employees and revenue above SGD 10 million as of 2023 (source: growjo.com).
What They Do
Flo Energy focuses on renewable electricity retailing, positioning itself as Singapore's largest independent licensed retailer (EMA/RE/041) by matching 100% of customer usage with regional Renewable Energy Certificates (RECs) (source: floenergy.sg). The company offers a range of services including affordable fixed-rate electricity plans, which are supported by in-house technology designed for cost efficiency. Their innovative FlowSmart dashboard allows customers to monitor real-time usage, manage payments, and oversee contract details seamlessly (source: floenergy.sg). Additionally, Flo provides CAPEX-free solar Power Purchase Agreements (PPAs) for on-site generation and manages tenant billing for over 1,500 tenants across various sectors, including malls and healthcare (source: floenergy.sg). Targeting businesses and property managers, Flo Energy aims to deliver scalable green energy solutions without outages or hidden fees during transitions (source: floenergy.sg).
Projects & Track Record
Flo Energy has established a strong track record in renewable retailing, focusing on customer onboarding and service delivery rather than large-scale project capacities (source: floenergy.sg). The company serves a diverse clientele, including businesses seeking Eco Office and Eco Manufacturing certifications through RECs, and has implemented rooftop solar monitoring solutions during the COVID-19 pandemic (source: floenergy.sg). Key partnerships, such as with Vitol for global scaling and Holistics for data analytics, have been instrumental in maintaining an 80% monthly active user rate among its team (source: floenergy.sg). With a geographic focus on Singapore and an expanding presence in Australia, Flo Energy is committed to providing comprehensive market coverage as a licensed retailer (source: floenergy.sg).
Recent Developments
In 2023, Flo Energy expanded its operations to Australia by opening an office in Melbourne and launching Flo Energy Australia under Flo Holding (source: floenergy.sg). The company secured investment from Vitol to accelerate its market entry and growth in the region (source: floenergy.sg). In 2024, Flo was recognized in the SME100 Awards Hall of Fame for its innovative contributions to solar solutions and energy management (source: prnewswire.com). A November 2024 press release highlighted Flo's status as Singapore's fastest-growing independent retailer, reflecting the company's adaptability to SME cost priorities (source: prnewswire.com).
Working There
Flo Energy offers a variety of roles primarily in technical and engineering fields at its office located at D07 Golden Mile, Middle Road in Singapore. Positions include Technical Program Manager, Software Engineer, and Cyber Risk Manager, with salaries ranging from SGD 7,000 to SGD 16,000 depending on the role (source: recordowl.com). The company has grown rapidly from a small team of two founders to approximately 150 employees, reflecting a tech-driven culture that emphasizes innovation and collaboration (source: floenergy.sg). While specific employee benefits are not detailed, the company promotes a supportive environment for both employees and customers, focusing on seamless processes and local support (source: floenergy.sg). Open roles invite individuals who share the vision of transitioning users to renewable energy solutions (source: floenergy.sg).
Last updated on Feb 23, 2026 | Report an issue
Job Description
We are looking for an enthusiastic, results-oriented Customer Operations Executive to join our Operations team. A hands-on individual that is energetic and keen to deliver a stellar customer experience for a fast-growing electricity retailer.
What you'll do
- Manage day to day business processes using Salesforce
- Act as the first point of contact to attend to customer queries
- Focus on back-office and billing related operations
- Follow through on customer issues, monitoring and continuously improve customer experience
- Work with SP Services on account-related matters such as account closures, contestability application, novations and relocations, etc.
- Resolve product or service problems, clarify customer issues, determine the root cause of the problem, and figure out the best solution to the problem
- Go above and beyond to deliver a stellar customer experience
- Inspire others to deliver excellent customer service
- Manage any other ad-hoc operations projects
You will be a good candidate if you
- Knowledge of appropriate usage of Salesforce
- Relevant customer operations experience and feel you have what it takes to be successful in this role
- Eagerness and sincerity to help resolve customer issues
- Excellent written and verbal communication skills
- Great attention to detail, maintaining accuracy and speed
- Strong interpersonal and management skills to collaborate and create excitement through value addition
- Strong integrity and work ethics
- Ability to excel independently with a strong sense of ownership
- Interest in renewable energy
Extra points if you
- Have relevant exposure to the energy market
- Possess a basic understanding of cross-functional processes and financial concepts related to sales and cost to serve
- Creative thinking ability with proven problem-solving skills
- Are tech-savvy
Culture & Benefits
- An exciting start up position where you can make an impact
- The opportunity to work closely with senior leaders and make a visible impact as the business scales
- Work in an open-minded and dynamic environment
- Support for professional development and continuous learning
- Five weeks annual leave and great work-life balance
Apply now
Job expired?Please let Flo Energy Singapore Pte. Ltd. know you found this job on Rejobs. It helps us grow and get more people working in renewable energy.
Apply now
Job expired?Please let Flo Energy Singapore Pte. Ltd. know you found this job on Rejobs. It helps us grow and get more people working in renewable energy.
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About the role
July 28, 2026
July 28, 2026
Full time
On-site
Company
Flo Energy Singapore Pte. Ltd.
- Singapore, Singapore
Relevant customer operations experience
UTC+08:00