Order Fulfillment Specialist

Job Description

The Order Fulfillment Specialist is responsible for driving end-to-end fulfillment of customer orders from order release through production, material readiness, shipment, and delivery. The role works closely with Contract Manufacturers (CMs), Supply Chain, Procurement, Logistics, Engineering, Project Management, and regional teams to ensure customer commitments are achieved on time.

The role provides fulfillment visibility, manages priorities, identifies risks, and drives cross-functional actions to resolve production, material, capacity, and logistics constraints.

Key Responsibilities

1. Order Fulfillment & Planning

• Manage end-to-end fulfillment of assigned customer orders from order release through shipment.
• Translate customer delivery requirements into production and fulfillment plans.
• Maintain accurate order status, committed dates, and delivery outlooks.
• Prioritize orders based on customer commitments, production capacity, material availability, and shipment requirements.
• Monitor fulfillment progress and proactively address delays or deviations.

2. Production Scheduling & Capacity

• Develop and maintain production schedules for assigned Contract Manufacturers.
• Align customer demand with manufacturing capacity, material availability, and shipment requirements.
• Monitor production schedule adherence and drive corrective actions for delays.
• Support Master Production Schedule (MPS) and Clear-to-Build (CTB) analysis.
• Work with CMs to establish realistic production commitments and recovery plans.

3. Material Readiness

• Ensure materials and critical components are available in line with production requirements.
• Coordinate with Procurement, Suppliers, Logistics, and CMs to resolve material shortages.
• Track critical consigned and project-specific materials and highlight potential production impacts.
• Drive recovery actions for material constraints affecting customer delivery.

4. Shipment & Delivery

• Coordinate production completion with shipment and logistics requirements.
• Develop shipment priorities based on customer commitments and production readiness.
• Work with Logistics and CMs on vessel and outbound shipment planning.
• Monitor shipment readiness and proactively address delivery risks.
• Ensure production, shipment, and customer delivery dates remain aligned.

5. Contract Manufacturer & Stakeholder Management

• Act as the key fulfillment interface with assigned Contract Manufacturers.
• Monitor CM production progress, capacity, material readiness, and shipment status.
• Drive regular operational reviews and follow-up actions with CMs and internal teams.
• Collaborate with Supply Chain, Procurement, Logistics, Engineering, Project Management, and regional teams to resolve fulfillment issues.
• Influence cross-functional teams and drive actions without direct authority.

6. Risk Management & Reporting

• Identify production, material, capacity, and logistics risks impacting customer delivery.
• Develop and track mitigation and recovery plans.
• Escalate critical risks with clear impact and recommended actions.
• Maintain fulfillment trackers, dashboards, and weekly status reports.
• Provide accurate visibility of order status, risks, and expected delivery dates.

Qualifications

• Bachelor's degree in Engineering, Supply Chain, Operations, Business, or related field.
• 7-9 years of experience in order fulfillment, supply chain, production planning, manufacturing, or operations.
• Experience working with Contract Manufacturers preferred.
• Experience with SAP/ERP systems and advanced Excel.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to manage multiple priorities and influence cross-functional teams.

Core Competencies

• End-to-End Order Fulfillment
• Master Production Scheduling (MPS)
• Material Planning & Readiness
• Shipment & Logistics Coordination
• Contract Manufacturer Management
• SAP / ERP & Advanced Excel
• Data Analysis & Problem Solving

Our Culture

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

Unleash Voices

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent

Our customers are at the heart of everything we do. We're committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.