Credit Process and Operations Lead

Job Description

We're Momentum Energy - a power company owned by Hydro Tasmania, Australia's largest generator of renewable energy. We're on a mission to make energy simpler, and more human for customers. And it starts with our people: as we grow, we're nurturing a culture of belonging, where diverse views and experiences are embraced and everyone is valued and respected. We encourage applications from qualified candidates of all ages, cultural backgrounds, abilities, genders and sexual orientations and are happy to adjust our recruitment processes, even in ways we may not have thought of before. Please reach out to us about any adjustments or support you may require.

We are on the hunt for a bright, innovative, customer first people person to join us.

About the Role

As Credit Process & Operations Lead you will oversee critical back office functions within Credit Management. You will keep the customer at the forefront and know how to balance business needs and amazing service whilst building strong relationships.

This role directly contributes to the delivery of the Credit Management strategy to maximise debt collection activity and revenue, minimising risk and compliance exposure whilst supporting the strategic direction of the business. This role requires a high level of service both with internal and external stakeholders and is the key reference point for all non-voice customer related issues. Voice activity is required from time to time to ensure timely workflows are maintained.

Being a hands on leader you will have responsibility to identify efficiency improvements, areas of potential automation, and importantly, the creation and execution of appropriate controls to mitigate risk.

You will lead a team across Hobart and Melbourne, drive staff engagement, create a positive and fun working environment, developing individual action plans that drive continuous improvement and optimise performance. The successful candidate will have strong analytical and Microsoft skills as you will be required to analyse and report on daily, weekly and monthly operational performance.

About You and Your Experience

• Extensive experience in Operations, thriving in fast-paced and diverse roles
• Skilled in coaching, guiding, with the ability to inspire teams across multiple locations
• A passion for people leadership, driving engagement and ongoing development
• Inquisitive and eager to assist others while finding solutions to challenges
• Ability to work accurately to strict deadlines
• Excellent communication and organisational planning skills
• The ability to develop and maintain professional relationships with internal and external stakeholders
• Strong analytical and Microsoft skills
• Solid understanding of Credit principles, ASIC/ACCC Guidelines for Debt Collection, Energy Retail Code including Essential Services Commission and Energy Water Ombudsman Victoria regulations and the Privacy Act (desirable)

Further information can be found on the attached Position Description:

PD - Momentum Credit Process & Operations Lead.pdf

What's in it for you?

You'll work in an incredibly fun and rewarding business that genuinely values its people and customers.

We are super proud of where we work, our workplace and work culture. We pride ourselves on balancing work and home life and offer a truly flexible work environment, a competitive remuneration package, and the opportunity to play a role in Australia's renewable energy transformation.

Interested but not sure if you tick enough boxes? At Momentum, we believe in the power of unique backgrounds and skillsets. And really, box-ticking is overrated. So even if you feel you don't meet all the requirements listed, we strongly encourage you to apply.

For any recruitment enquiries or for any accessibility or workplace adjustment enquires including alternative ways to apply please contact us at [email protected] or +61 402 681 632.