TransGrid

Customer Connection Portfolio Lead

Join TransGrid in Sydney as Customer Connection Portfolio Lead, managing NSW/ACT network projects from enquiry to execution. Drive customer strategies, coordinate approvals, and improve connection processes. Enjoy flexible policies, 20 weeks parental leave, and corporate discounts while shaping Australia’s energy future.
TransGrid
TransGrid
Sydney, Australia Flexible Full time UTC+10:00

TransGrid

Company Overview

Name

TransGrid

Headquarters

Sydney, NSW, Australia

Founded

1995

Size

Approximately 1,150 to 1,780 employees (source: zoominfo.com). Revenue of $887 million in FY 2023 (source: rocketreach.co).

What They Do

TransGrid's primary focus is on operating the high-voltage electricity transmission network across New South Wales (NSW) and the Australian Capital Territory (ACT). This extensive network spans over 13,085 kilometers of transmission lines and includes 128 substations operating at various voltages, including 500 kV, 330 kV, 220 kV, and 132 kV. The company connects a diverse range of stakeholders, including generators, distributors, and 20 direct-connect customers such as Endeavour Energy, Ausgrid, Evoenergy, and Essential Energy, while also facilitating the integration of renewable energy sources like wind and solar (source: wikipedia.org). Additionally, TransGrid operates a telecommunications network that exceeds 4,000 kilometers, primarily utilizing Optical Ground Wire on its transmission lines.

TransGrid offers a variety of products and services, including high-voltage transmission network management, connections for renewable generation, and telecommunications infrastructure. The company also provides non-regulated services through its Transgrid Services Group (TSG), which was established in 2018 to enhance infrastructure and telecom delivery (source: transgrid.com.au). Target markets include the National Electricity Market (NEM), serving NSW and ACT, with interconnections to Queensland and Victoria. The company emphasizes grid stability, particularly as the energy landscape transitions towards renewable sources.

As Australia's largest transmission network operator, TransGrid differentiates itself through its extensive infrastructure scale and innovative technologies. This includes the deployment of synchronous condensers for inertia and voltage control, which are essential for accommodating higher levels of renewable energy penetration. The company also invests in innovation funds, such as the $4.7 million Demand Management Innovation Allowance (DMIA), aimed at supporting flexible loads and virtual power plants (VPPs), alongside advancements in drone inspections and control room technology upgrades (source: smartcitiestech.io).

Projects & Track Record

TransGrid has been involved in several notable projects that highlight its commitment to enhancing the electricity transmission network. One significant project is the South Australia portion of EnergyConnect, which spans 200 kilometers between Robertstown and the NSW/SA border, completed by ElectraNet in December 2023. This project is part of a larger 700-kilometer interconnector that aims to unlock 1,800 MW of clean energy across NSW, South Australia, and Victoria's renewable zones, supported by $295 million in financing from the Clean Energy Finance Corporation (CEFC) and creating approximately 1,700 construction jobs (source: cefc.com.au).

Ongoing major projects include the full EnergyConnect initiative, which will cover a total of 900 kilometers, and the installation of synchronous condensers at five sites across NSW, contracted with GE Vernova in November 2025. These installations are crucial for providing grid inertia, voltage control, and fault current capabilities to replace functions previously served by coal. Additionally, TransGrid is upgrading its control room technology to enhance dynamic high-voltage operations and is utilizing digital twin simulations for grid scenarios through a partnership with AgenticGrid.ai, funded by the DMIA (source: gevernova.com).

TransGrid's key clients and partnerships include GE Vernova, Elecnor Australia, ElectraNet, and the Clean Energy Finance Corporation, as well as direct connections with major energy distributors like Endeavour Energy, Ausgrid, Evoenergy, and Essential Energy. The company's geographic presence is robust, covering NSW and ACT fully, with interconnections to Queensland and Victoria, and ongoing expansion efforts through projects like EnergyConnect into South Australia's renewable zones (source: wikipedia.org).

Recent Developments

In November 2025, TransGrid signed a significant contract with GE Vernova for the installation of synchronous condensers at five sites in NSW, aimed at stabilizing the grid during the transition from coal to renewable energy sources (source: gevernova.com). Earlier, in September 2025, the company launched a $4.7 million Demand Management Innovation Allowance (DMIA) fund, which awarded funding to AgenticGrid.ai for developing grid digital twins that simulate the integration of renewables and weather events (source: smartcitiestech.io). Additionally, Brett Redman was appointed as the Chief Executive Officer, marking a significant leadership change within the organization (source: zoominfo.com).

ElectraNet successfully completed the South Australia portion of EnergyConnect in December 2023, which is a critical advancement for TransGrid's 700-kilometer segment in NSW, further enhancing the interconnectivity of the electricity grid (source: cefc.com.au). Furthermore, TransGrid has initiated a control room technology uplift program to improve operations for the clean energy grid and has established community partnerships that offer grants of up to $10,000 in Broken Hill and Far West NSW until December 7, 2024 (source: transgrid.com.au). Notably, the company's new headquarters at 180 Thomas St, Haymarket, Sydney, has achieved a 6-star rating, making it the first project in NSW to reach such a standard (source: thefifthestate.com.au).

Working There

TransGrid offers a diverse range of roles across various departments, including Engineering & Technical, Operations, Information Technology, Finance, Marketing, Legal, and Human Resources. The company employs approximately 300 individuals in Engineering & Technical, 273 in Operations, 200 in Information Technology, and 185 in Finance, among others, with executive leadership comprising CEO Brett Redman, CFO Nadine Lennie, and Executive General Manager Network Marie Jordan (source: zoominfo.com). Hiring primarily occurs at the Sydney headquarters, located at 180 Thomas St, with additional offices in Newcastle, Orange, Tamworth, Wagga Wagga, and Yass, employing a total of 979 individuals in Australia and a small number in Europe and North America (source: wikipedia.org).

The company culture is reflected in its 6-star rated Haymarket headquarters, which emphasizes efficiency and innovation, aligning with the company's commitment to clean energy transition and stakeholder engagement. TransGrid actively collaborates on innovation projects through the DMIA and engages in community partnerships, such as providing grants to local initiatives (source: thefifthestate.com.au). While specific benefits are not extensively documented, the leadership under People & Culture head Stephen McSweeney suggests a structured approach to human resources support (source: wikipedia.org).


Last updated on Feb 23, 2026 | Report an issue

Job Description

The Customer Connection Portfolio Lead manages Transgrid's customer connections portfolio across the NSW/ACT transmission network, from initial enquiry and Connection Project Agreement through to application, proposal and execution.

Working within Customer Enablement and Connections, the role ensures the portfolio is actively planned, prioritised and progressed to deliver a seamless, commercially sound customer experience while meeting Transgrid's obligations under the National Electricity Rules.

The role develops customer strategies aligned to customer needs and network priorities and coordinates internal investment approvals to progress connection proposals and commitments. It applies commercial, financial and technical insight to support pricing, prioritisation and risk assessment, optimising value for Transgrid and its customers.

Working closely with connections planning, proposal and network teams, the role drives continuous improvement of the connection's framework, tools and processes, and provides analysis and reporting to support informed decision-making.

What you'll do

  • Manage Transgrid's portfolio of customer connection projects across the NSW/ACT transmission network, overseeing progress from initial enquiry and Connection Project Agreement through to connection proposal, approval and execution.
  • Develop and maintain customer connection strategies that balance customer requirements with network priorities, ensuring connections are planned, prioritised and delivered in line with business objectives and regulatory obligations.
  • Lead the coordination of internal investment approvals and commercial assessments, applying financial, technical and risk-based insights to support pricing, prioritisation and decision-making.
  • Partner with connections planning, proposal and network teams to progress connection opportunities, resolve barriers and deliver a seamless, customer-focused connections experience.
  • Drive continuous improvement across connection frameworks, processes, tools and reporting, providing portfolio insights and performance analysis to support informed, evidence-based decisions.
  • Leverage customer data, insight and feedback to inform and influence business improvement strategies related to customer service.

What you'll bring

  • Tertiary qualifications at degree level in an appropriate discipline (such as engineering, business or commerce), or equivalent relevant experience.
  • Ability to manage portfolios of projects, proposals and customer relationships, balancing competing priorities while delivering to agreed service levels.
  • Demonstrated capability in developing, negotiating and managing energy infrastructure and service proposals, including connection agreements.
  • Ability to prepare business cases and progress internal investment approvals within established governance frameworks.
  • Track record of improving processes and procedures to enhance customer and business outcomes.
  • Strong capability in ensuring compliance with regulatory requirements.
  • Sound understanding of the National Electricity Rules relating to network connections, supported by working knowledge of the electricity industry and transmission network connections and service.

Our Values

Transgrids core values encompass safety, achievement, integrity, and service. Prioritising safety above all, the company emphasises making a meaningful impact through achievement, upholding honesty through integrity, and delivering exceptional outcomes for customers and communities through dedicated service. These values are ingrained in the actions and behaviours of Transgrids people, who embody them every day.

Recognition & Reward

We believe in providing our people personal, professional and social benefits so that they can deliver their best work every day. Employees have access to a range of corporate discounts across retail, utilities, travel, health & wellbeing etc, as well as novated leasing options, flexible workplace policies, 20 weeks paid parental leave and more!

Join us in shaping the future of Australia's energy network. Apply today and be a key part of the transition to a sustainable energy future.

Transgrid is committed to Health and Safety, the Environment, Equal Employment Opportunity, Diversity and Ethical Practices. All applicants are expected to demonstrate an understanding of and commitment to these areas.

We do not accept agency introductions as Transgrid operates a direct sourcing model.

Apply now

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About the role

August 27, 2026

August 27, 2026

Full time

Flexible

Company

Smart Grid

TransGrid

transgrid.com.au

  •  Sydney, Australia

Tertiary qualifications or equivalent relevant experience

UTC+10:00