Business Central Functional Lead, GCC

Job Description

The Gurugram office of CIP Fund Solutions supports fund management, investment activities and integrated business services across the CIP platform. This office combines local presence with close integration across a global organization. It supports specialist delivery across functions and contributes to scalable, high-quality execution.

You will work closely with colleagues in Copenhagen, Chicago, Singapore, and London, and you will report to the Head of IT Operations in Copenhagen and collaborate with Finance stakeholders, internal technology teams and vendors. This role requires strong leadership, stakeholder management, and collaboration skills, as you will lead the local Business Central support capability, guide a team of consultants.

Role

As a Business Central Functional Lead in India, your primary responsibility will be leading and supporting a team of 2-3 Business Central Consultants, ensuring finance-related tickets are prioritized, assigned and resolved effectively.

You will guide the consultants on complex or high-priority cases, provide hands-on support when required and coordinate with Finance stakeholders, L3 support and external vendors on escalations.

You will be responsible for identifying opportunities to modernize and optimize the organization's use of Business Central. This includes assessing how standard Business Central capabilities can be used more effectively, challenging unnecessary complexity and driving solutions that are scalable, secure and maintainable.

Working closely with HQ ERP Lead in Copenhagen, you will connect end-to-end processes with the supporting technology landscape and translate business needs into solution designs and delivery priorities.

In addition, you will act as the local office manager for the broader IT support team located at the GCC in India, with dotted-line responsibility for a growing team of approximately 7 employees. In this capacity, you will provide leadership, guidance, and coordination support to the local IT support team, while not being their formal people manager. This includes supporting day-to-day office coordination, onboarding logistics, vendor and facilities management, team integration, and practical office operations.

You work in a hybrid environment, spending three days per week in the office and two days remotely, while collaborating closely with colleagues and working daily with modern Microsoft technologies

Responsibilities will consist of but are not limited to

Business Central functional expertise & modernization

• Provide functional Business Central expertise, supported by adequate technical understanding, to advise the team and improve ERP support and business processes.
• Define and maintain the Business Central technology roadmap, aligned with Finance priorities and the wider ERP landscape.
• Review how Business Central is currently set up and identify areas that can be simplified, improved or modernized from a technical perspective.
• Evaluate new platform capabilities and recommend adoption based on business value, risk and feasibility.

Business Central support & oversight

• Act as the senior point of contact for Business Central support handled from the India GCC.
• Support L1/L2 Business Central Consultants with guidance on complex tickets.
• Contribute to solving complex Business Central issues.
• Ensure tickets are handled within agreed SLAs.
• Help triage tickets that require coordination between local support, remote support, Business Central and vendors.
• Support prioritization and resolution of finance-related BC issues, Microsoft 365 issues and workplace support escalations.
• Ensure complex cases are routed to the right specialist, L3 support or external vendor.

Incident, escalation & stakeholder management

• Support handling high-priority incidents and ensure clear communication, escalation and ownership.
• Coordinate with Copenhagen, Chicago, Singapore, London and vendors during urgent issues.
• Act as the local escalation point for India GCC support matters.
• Track recurring issues, unresolved risks and improvement actions.
• Prepare concise updates for global IT leadership and functional owners.

Knowledge, governance & continuous improvement

• Ensure Business Central SOPs, knowledge articles and handover materials are created, maintained and used consistently.
• Drive improvements across ticket quality, self-service, automation, documentation and handovers.
• Support onboarding and training of new India GCC IT support team members.
• Help mature follow-the-sun working practices and cross-team collaboration.
• Promote a strong service mindset, structured execution and global ways of working.

Office management & local coordination

• Act as the local office manager and day-to-day coordination point for the IT support team in India GCC.
• Serve as the point of contact for coordination with the rest of the India GCC office on behalf of the IT support team.
• Coordinate practical office routines, seating, local onboarding logistics, visitor coordination and local team integration activities.
• Collaborate with Service Desk, facilities, HR and local vendors on office access, equipment, meeting rooms, workplace setup and office-related issues.
• Escalate local office risks, unresolved issues or service concerns to the relevant global or local owner in a timely manner.

You

We are looking for a motivated individual holding a relevant degree and minimum 10+ years of experience in Business Central, Dynamics NAV, ERP application support or finance systems support, preferably in a global enterprise environment. You have strong project leadership capabilities and proven track record of optimizing Business Central in complex or global organizations.

Strong understanding of finance processes such as invoice processing, posting, expenses, approvals, time registration, FX, master data and dimensions. Hands-on experience with Microsoft Dynamics 365 Business Central support, troubleshooting and user guidance. Good understanding of Service Desk ticket handling, including L1/L2 support, prioritization and escalation.

Experience working in Jira/Confluence or another ITSM platform, including ticket handling, documentation, prioritization and SLA follow-up. ITIL, Microsoft Dynamics 365 Business Central or relevant finance application certifications are beneficial.

We look for the following in a candidate

• Excellent English communication skills and the ability to work effectively in a global model, with sufficient overlap with European business hours.
• Able to communicate clearly and professionally with users and stakeholders.
• High responsiveness and ownership in handling support requests.
• Comfortable being office-based and acting as a visible local coordination point for the India GCC office.
• High attention to detail, strong follow-up discipline and ability to prioritize during busy periods.
• General IT support knowledge beyond Business Central is a plus.
• Experience with office management, local vendor coordination, onboarding logistics or team coordination is a plus.
• Experience with Allvue or similar fund/investment management platforms is a plus.

The process

Please apply online as soon as possible as applications will be processed on an ongoing basis. For questions related to the role, please reach out to our Talent Acquisition team at [email protected]. We do not include CV's and Cover Letters sent by email.

As we continue to improve our candidate experience, diversity and avoid unconscious bias, please avoid having a photo in your CV. We commit to an inclusive recruitment process and equality for all applicants.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations and ownership.

CIP Fund Solutions' commitment to diversity and inclusion

CIP Fund Solutions is committed to securing a diverse and inclusive work environment where everyone feels respected and heard.

A diverse workforce allows CIP Fund Solutions to achieve results through different approaches and solutions to task execution and problem solving. We want all our employees to have equal opportunities for personal growth and career opportunities regardless of age, gender, sexual orientation, disability, religion, nationality, or ethnicity.