Senior Manager, Global Finance Operations - O2C - Cash, Collections & Dispute Management

Job Description

We are looking for a results-driven leader to manage end-to-end cash application, collections, and dispute resolution processes within Nike's Order-to-Cash (O2C) operations. This role is accountable for maximizing cash realization, improving customer payment experience, and ensuring the integrity of accounts receivable across global markets.

The ideal candidate brings strong expertise across cash management, collections strategy, and dispute resolution, combined with a continuous improvement mindset and a strong orientation toward data, automation, and operational excellence. Based at Nike's World Headquarters (PHK - Beaverton), this leader will operate as a key bridge between global strategy and execution, ensuring delivery excellence through close partnership with MSP/BPO teams and cross-functional stakeholders.

What You Will Work On

• Oversee global cash application processes, ensuring timely, accurate posting and reconciliation of customer payments
• Lead collections strategy and execution, including prioritization, outreach approach, and aging management
• Own end-to-end dispute and deduction management, driving timely resolution and root-cause elimination
• Reduce unapplied and unidentified cash through improved matching, automation, and process discipline
• Improve key working capital metrics including DSO, past due balances, and cash application accuracy
• Ensure accurate customer account reconciliation, including Statements of Account (SoA) and variance resolution
• Partner with Sales and Marketplace Finance to resolve disputes and issues impacting collections and customer experience
• Drive adherence to global O2C process standards, controls, and governance frameworks
• Lead MSP/BPO delivery for cash, collections, and dispute operations, including SLA management and performance tracking
• Identify and implement automation and AI/GenAI opportunities to improve collections effectiveness and reduce manual effort
• Support month-end and quarter-end close activities related to AR, cash posting, and reserve considerations
• Provide insights and reporting on cash performance, aging trends, dispute drivers, and operational risks

Who You Will Work With

You will report to the Director, Global Finance Operations - O2C Delivery and work closely with:

• O2C leadership across cash, collections, and dispute management
• Global Process Owner (GPO) - O2C
• Sales and Marketplace Finance leaders
• Controlling and Corporate Finance teams
• Technology teams supporting SAP, FSCM, and O2C platforms
• MSP/BPO leadership and delivery teams supporting global AR operations
• Cross-functional partners across geographies to drive end-to-end customer and cash outcomes
• Technology partners supporting SAP, O2C platforms, and automation solutions
• MSP/BPO leadership teams delivering global operations
• Cross-functional business stakeholders to drive end-to-end process excellence and customer outcomes

What You Bring

• 8+ years of experience in Finance Operations with strong expertise in Order-to-Cash, especially cash application, collections, and dispute management
• Proven experience managing AR portfolios, collections strategies, and dispute resolution processes at scale
• Experience working with global shared services or outsourced delivery (BPO/MSP) models
• Deep understanding of Invoice-to-Cash processes including billing, payments, deductions, and customer account management
• Strong business acumen with focus on working capital optimization and cash flow improvement
• Experience with ERP systems (e.g., SAP) and O2C platforms / collections tools
• Strong analytical skills with ability to identify trends, resolve complex discrepancies, and drive data-based decisions
• Experience driving process improvements, automation, and operational efficiency initiatives
• Ability to operate effectively in a global, matrixed organization with strong stakeholder management skills
• Bachelor's degree in Finance, Accounting, or related field. Will accept any suitable combination of education, experience or training.

We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.