Personal Assistant

Job Description

The Personal Assistant (PA) to the Customer Service & Connections Director plays a critical role in ensuring the smooth, efficient, and effective operation of the Directorate. The postholder provides high‑level administrative, organisational, and coordination support, enabling the Director to focus on strategic leadership, customer performance, regulatory priorities, and cross‑functional decision‑making. Acting as a key point of contact, the PA manages complex and fast‑moving commitments, ensures the Director is fully prepared for all engagements, and maintains strong communication flows across SP Energy Networks and with external stakeholders.

The PA is responsible for maintaining exceptional standards of confidentiality, professionalism, and attention to detail while coordinating diaries, preparing briefs and materials, managing correspondence, and supporting senior meetings and governance activities. The role demands excellent judgement, proactive problem‑solving, and the ability to anticipate needs in a dynamic customer‑focused environment. By providing seamless operational support and enabling effective prioritisation, the PA contributes directly to the overall performance, responsiveness, and customer service excellence of the Directorate.

What you'll be doing

• Provide comprehensive administrative and PA support to the Customer Service & Connections Director, managing correspondence, information flow, and day‑to‑day priorities effectively.
• Manage complex diary and schedule requirements, coordinating meetings, travel, logistics, and ensuring the Director is fully briefed and prepared for all engagements.
• Act as a key point of contact for internal and external stakeholders, maintaining professionalism, confidentiality, and strong communication on behalf of the Director.
• Prepare high‑quality documentation, presentations, reports, and meeting materials, ensuring accuracy, clarity, and timely delivery.
• Coordinate and support senior‑level meetings and governance activities, including minute‑taking, action tracking, and distribution of relevant materials.
• Proactively monitor and prioritise incoming requests, issues, and deadlines, exercising sound judgement and anticipating needs in a fast‑paced, customer‑focused environment.
• Manage sensitive, confidential, and critical information with discretion, ensuring compliance with organisational standards and best practice.
• Support the wider Customer Service & Connections Directorate through coordination of key activities, events, communications, and cross‑departmental interactions to enable effective and efficient operations.
• Support the Senior Customer Service & Connections senior management team with where needed with booking, travel etc as they required
• Help maintain practical standards across our buildings by supporting ways of working, cleanliness and safety ensure a professional image across our Directorate at all times.

What you'll bring

• Proven experience providing high‑level Personal Assistant or Executive Assistant support within a fast‑paced, senior leadership environment, managing complex and competing priorities effectively.
• Strong organisational and planning skills, with the ability to manage demanding diaries, coordinate logistics, and ensure the Director is consistently well‑prepared for meetings and engagements.
• Excellent verbal and written communication skills, with the ability to draft correspondence, prepare high‑quality documents, and engage confidently with internal and external stakeholders on behalf of the Director.
• High level of professionalism, discretion, and judgement when handling confidential or sensitive information, ensuring compliance with organisational standards.
• Strong proficiency in Microsoft Office and digital collaboration tools, with the ability to prepare presentations, reports, and meeting materials to a high standard.
• Demonstrated ability to anticipate requirements, solve problems proactively, and adapt quickly in a dynamic, customer‑focused operational environment.
• Experience coordinating senior‑level meetings, including preparing agendas, taking minutes, tracking actions, and organising supporting materials.
• Ability to build strong working relationships across departments and operate with confidence and independence while representing the Director and wider Directorate.

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

• 36 days annual leave
• Holiday Purchase - perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers - save more and spread the cost of your technology purchases
• Electric Vehicle Schemes - to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network - connecting infrastructure like wind farms into the electricity system. It's a role that puts us right at the heart of Scotland's ambition to be Net Zero by 2044. And we're taking it very seriously. We're investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected].

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.