Workshop Manager

Parts and Field Service is a global organization with harmonized processes and tools to deliver the best possible service to our customers. We value diversity, collaboration, respect, and a strong commitment to safety, wellbeing, and the environment.

We are now looking for a Workshop Manager to join our team working for a better future.

The position is permanent, and the preferred location is Harvey, Louisiana, USA.

What You Will Be Doing?

As a Workshop Manager, you will be responsible for leading and coordinating workshop operations to ensure safe, efficient, and high-quality service delivery. You will drive operational performance, support employee development, optimize resource utilization, and promote continuous improvement across workshop activities.

In this role, you will work closely with technicians, supervisors, and internal stakeholders to ensure operational excellence, compliance with company standards, and customer satisfaction.

Responsibilities

• Lead and coordinate workshop teams to ensure safe, efficient, and high-quality execution of work.
• Plan and prioritize daily activities in line with production schedules and customer requirements.
• Manage employee performance, development, training, and safety within the workshop.
• Monitor operational performance and drive continuous improvement initiatives.
• Support troubleshooting and resolution of technical and operational challenges.
• Foster collaboration across teams and functions to optimize service delivery.
• Ensure compliance with quality, safety, and operational standards.
• Act as the primary point of contact for workshop coordination and operational matters.
• Promote the adoption of new tools, technologies, and best practices to enhance workshop performance.

Required Qualifications

Education

• Associate's degree, technical diploma, or bachelor's degree in Engineering, Business Management, Industrial Technology, or a related field, or equivalent work experience.

Experience

• Experience leading workshop, maintenance, manufacturing, service, or similar operational teams.
• Experience managing daily operations, resource planning, and work prioritization.
• Experience driving safety, quality, and continuous improvement initiatives.
• Experience developing and coaching technical teams.

Skills

• Strong leadership and people management capabilities.
• Excellent planning, organization, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective communication and stakeholder management skills.
• Strong focus on safety, quality, and customer satisfaction.

Preferred Qualifications

• Experience in marine, power generation, heavy equipment, or industrial service environments.
• Previous experience managing workshop or field service operations.
• Knowledge of Wärtsilä products, services, and operational processes.
• Experience with quality management systems and continuous improvement methodologies.
• Spanish language skills are considered an advantage.

Physical & Mental/Reasoning Demands

These are the physical and mental requirements of the position as it is typically performed:

• Vision: Close; Distance; Depth.
• Color Perception (Red, Green, Amber).
• Hearing/Listening.
• Clear Speech.
• Touching: Dexterity; Hand; Finger.
• Ability to Mount and Dismount Forklift/Truck.
• Pushing/Pulling/Stoop/Kneel/Crouch or Crawl.
• Lifting: 45 pounds; 5 times per shift.
• Carrying: 25 pounds; 5 times per shift.
• Driving (local/over the road).
• Bend, squat, sit, and stand for prolonged periods.
• Climbing and balancing.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

• Works alone and with others.
• Verbal and face-to-face contact with others.
• Indoor and outdoor environments.
• Exposure to heat, cold, noise, and moving machinery.
• Exposure to mechanical, electrical, and pressurized equipment.
• Exposure to fumes, odors, dust, dirt, and hazardous materials.
• Work at heights may occasionally be required.

Travel Requirements

Occasional domestic travel may be required for training, customer visits, or business-related activities.

Candidates for regular U.S. and Puerto Rico positions must be a U.S. citizen, national, or an alien admitted as a permanent resident, refugee, asylee with valid work authorization, or temporary resident under applicable U.S. regulations. Individuals who require current or future sponsorship for employment authorization are not eligible for hire.

Wartsila is committed to Employment Equity, supports diversity in the workplace, and encourages applications from all qualified individuals, including women, members of visible minorities, Indigenous persons, and persons with disabilities.