Senior Manager, Software Engineering

Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package-including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more-so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit-backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.

Location

This position will be based in Charlotte, NC.

Reporting

This position will report to the VP, Engineering.

Summary of Role

You will lead the engineering teams behind how homeowners find, choose, and start with Palmetto. Growth builds our digital acquisition experience, including the multi-product front door and the funnel that turns interested leads into qualified appointments. Journey builds the onboarding, service and support experiences in our consumer app.

This is a player-coach role leading roughly 8 to 15 engineers across two squads, working side by side with Product and Design. You'll set direction, review designs, and write code when it helps. AI agents are first-class tools for how we build, and you'll help your teams use them well.

Strategic & Tactical

• Lead and grow the team. Hire, develop, and retain strong engineers and leads. Set clear expectations, give honest feedback, and build career paths so no system depends on one person.
• Set direction and deliver. Set the roadmap with Product and Design, weigh trade-offs openly, and be clear about what the teams are not doing. Deliver work that crosses platform, data, and partner dependencies.
• Build for learning. Make instrumentation and experimentation part of every release, and use the data to decide what to do next.
• Own the journey outcomes. Be accountable for the experiences that turn interested homeowners into customers, keep them confident through installation, and make it easy to get help afterward.
• Raise the bar. Keep standards high with specs, tests, and design and code review, and with responsible use of AI tools.
• Own reliability and cost. Be accountable for system health, on-call, and cloud cost in your area.
• Partner across the company. Work with Product, Design, Marketing, Customer Experience, Data, and Platform. Agree on priorities when viewpoints differ, and keep leadership clear on progress and risks.

Qualifications

• 10+ years in software engineering, including 5+ years managing engineers and experience leading multiple teams.
• A record of hiring well, developing people, and building teams with strong technical leads.
• Hands-on depth in Node.js and TypeScript and in designing and consuming REST APIs, enough to review designs and code.
• Experience with web experimentation and analytics: A/B testing, funnel instrumentation, and conversion-focused product work.
• A track record of delivering large consumer-facing projects with sound judgment on priorities and trade-offs.
• Strong partnership with Product and Design, and the ability to turn business goals into technical plans.
• Practical knowledge of agentic engineering.

Nice to have

• React Native or mobile app experience, and integrations with external partners.

Employment is contingent upon the successful completion of a background check.

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for four years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full privacy policy.