Product Manager - Managed Services

As Product Manager - Managed Services, you shape and grow Smappee's portfolio of revenue-generating services beyond physical products. You turn customer needs and market opportunities into scalable, commercially viable offerings, including payment solutions, subscriptions and service agreements. You own the product direction from discovery and business case through launch and continuous improvement, balancing customer value, profitability and operational feasibility.

You work closely with engineering, sales, finance and service teams to make services straightforward to buy, use and deliver. Partnerships and integrations support your portfolio where they strengthen the customer proposition or help the business scale.

Responsibilities

• Own the product strategy and roadmap for services and payment solutions, translating Smappee's strategic ambitions into clear priorities.
• Identify and validate opportunities for new services and recurring or transaction-based revenue, based on customer needs, market developments and business potential.
• Build business cases and define pricing, packaging and commercial models, balancing customer value, revenue potential, profitability and cost to serve.
• Develop service offerings across payment solutions, subscriptions and service level agreements (SLAs), working with relevant teams to define scope, customer commitments and delivery requirements.
• Translate opportunities into clear requirements and priorities, working closely with engineering and other teams throughout discovery, development, launch and further iteration.
• Shape the complete service experience, from onboarding and activation to billing, renewal and support, ensuring that offerings are easy to use and operationally scalable.
• Define requirements for partnerships and integrations where they enable or strengthen the service offering.
• Track adoption, revenue, profitability and customer retention, using insights to improve the portfolio and guide investment decisions.
• Act as the product point of reference for your portfolio, aligning internal teams and external partners on direction, priorities and trade-offs.

Requirements

• You have at least 3 years of experience in Product Management, preferably within a software, payments, subscription or technology-enabled services environment.
• You combine strong product thinking with commercial acumen: you can assess customer needs, build business cases and make informed decisions about pricing, revenue models and profitability.
• You have a solid understanding of the product development lifecycle and are comfortable working closely with software development teams in an Agile environment.
• You understand that a successful service requires more than software features, with clear commercial terms, reliable delivery, billing and ongoing support.
• You have enough technical affinity to understand platforms, APIs and integrations and to have meaningful conversations with engineers and external technology partners. You do not need to be a developer yourself.
• You know how to influence without formal authority, create alignment between stakeholders and challenge ideas constructively.
• You use customer insights and data to validate assumptions, prioritise opportunities and measure results.
• You are comfortable with ambiguity and change and can bring structure and focus to a fast-moving environment.
• You are fluent in English.
• Experience with payment solutions, subscription models or service agreements is a plus, as is knowledge of energy or mobility services.

Benefits

At Smappee we believe in a modern, dynamic, flexible work environment and culture where you can be yourself and truly inspire people to contribute to a better planet. What can you expect exactly?

• An inspiring office environment at cleantech hub Snowball: a place where companies with a heart for sustainable innovation can get inspired and grow.
• Personal growth with multiple career and personal development opportunities in an organization that is constantly evolving.
• A chance to participate in team activities, companywide events and monthly drinks with your colleagues at the HQ.
• Remuneration according to experience, completed with extra-legal benefits such as an electric company car and charging card or mobility budget, meal vouchers, eco vouchers, health insurance, group insurance and holidays supplemented with ADV days.
• A flex benefits plan with optional benefits such as bicylce leasing, multimedia, home office supplies, additional holidays, refund of individual pension savings and warrants.
• A job where you can truly contribute to a better planet.