Credit Controller

The Vacancy

We're dedicated to helping you learn, grow and develop, offering learning opportunities, mentoring, and professional support to help you reach your goals.

You'll also enjoy some great benefits, like an annual bonus of up to 10%, our award-winning wellbeing programme, a 'Wellbeing Fund' you can spend on whatever recharges you, free counselling service, initiatives to reward long service, free health checks, annual flu jab, free on-site parking, life assurance, plus a generous holiday package with the option to add more days, health cash plans, and fun sports and social clubs.

We also get the balance right with a hybrid work model, so you can stay connected while still having flexibility.

The Role

Reporting to the Debt Manager, the Credit Controller plays a key role in reducing customer arrears, supporting positive cash flow, and ensuring compliance with all relevant industry regulations, Codes of Practice, Data Protection requirements, and internal policies.

The role involves managing inbound and outbound customer contact, investigating and resolving outstanding debt cases, tracing debtors where required, liaising with third-party agencies, and providing accurate information to the Regulatory Department. Success in this role requires a customer-focused approach, strong negotiation skills, attention to detail, and the ability to balance debt recovery objectives with delivering a positive customer experience.

What you'll need

• 2 years+ experience working in Credit Control or a similar environment dealing with a high volume of customers and finding the best ways to recover payment for bills with effective negotiation.
• Previous experience of working in a fast paced / target driven environment, working towards KPIs.
• Excellent telephone manners with experience of working daily on inbound & outbound calls.
• Demonstrable strong communication skills and a well organised approach.
• Proficient in the use of MS office to include - Word, Excel, Outlook and PowerPoint.

If you are enthusiastic about this role but don't meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent we're looking for.

A workplace where everyone belongs

At Energia group, we believe diverse teams create better outcomes for our customers. We welcome applications from people of all backgrounds, experiences and life stages, including those returning to work after a career break, changing careers, or re-entering the workforce.

Benefits

• £28,000 starting salary with up to 10% annual bonus
• Enjoy a hybrid working pattern
• 23-25 days annual leave plus 11 bank holidays
• Annual £200 wellbeing fund
• Annual salary reviews
• Monday-Friday working pattern
• Life assurance
• Employee assistance programme
• Peer-to-peer Support Groups
• Community volunteering initiatives - x2 paid volunteering days per year
• Structured learning and development calendar
• Ongoing career development opportunities
• Enhanced maternity and paternity / partners leave
• Employee networking such as women in energy and dads' group
• Allyship@work initiative promoting diversity and inclusion

We also reserve the right to enhance criteria to facilitate shortlisting.

Full details can be found in the job specification located at the bottom of this page.

Next Steps

1. Apply

All applications should be submitted online.

2. Assess

Our team will review all incoming applications. You should expect to hear from us within 2 weeks.

3. Shortlist

If you meet the basic criteria for the position your application will be passed to the Hiring Managers. Shortlisting begins once the role closes.

4. Interview

The next stage will be an online or face to face interview with the Hiring Manager and other members of the team.

5. Second Stage

Candidates may proceed to a second stage involving an informal discussion, an assessment (e.g., a presentation), and/or a structured interview session.

6. Offer

Following the final stage you should expect a response from our team within 1 - 2 weeks.