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Booking & Operational Support Coordinator

Coordinate bookings, manage resources, handle documentation, and support operations in Weiswampach, Luxembourg. Bachelor's degree in related field required. Proficiency in English and French. Strong organizational and communication skills.

MDWind
MDWind
Weiswampach, Luxembourg  UTC+01:00   On-site   Full Time   101-250   2 months ago

Key Responsibilities

  • Booking Coordination & Resource Planning Management (with Visual Planning):
    • Day to day site preparation.
    • Financial tasks : adherence to accommodation budgets, evaluation of cost saving options.
    • New projects preparation : search for potential accommodations in project region.
    • Mediation between technicians and booking-related service providers.
    • Continuous improvement : Non-Conformance Reports, new booking offerings, etc.
  • Operational Support:
    • Documentation
    • Prepare project documentation in accordance with various stakeholders.
    • Manage internal company documentation and share it with clients.
    • Handle client requests for documentation.
    • Organize document follow-up to track completion status.
    • Maintain direct communication with on-site Team Leaders on this matter.
    • Archive all project documentation (photos, reports, safety documents).
    • Training
    • General Training Organization (training budget & accounting, internal training policy, …).
    • Organize necessary trainings / e learnings for new technicians joining our company.
    • Users access management to training platform for E-Learnings.
    • When applicable, provide or organize various habilitations and/or authorizations.
    • Assess training needs, identify skills gaps and ensure training targets are met.
    • Trainings documentation management and storage.

Required Qualifications

  • Bachelor degree in Business Administration, Hospitality or Travel & Tourism Management or a related field.
  • Candidates with any equivalent, substantial, and demonstrable experience in above mentioned fields are also encouraged to apply.
  • Excellent verbal and written communication skills for effectively liaising with all stakeholders.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Detail-oriented with excellent time management abilities.
  • Proficiency in both English and French.
  • Ability to work both independently and collaboratively.
  • Proactive problem-solving abilities : capacity to adapt easily and take initiative.
  • Computer proficiency to manage data, prepare documentation and schedule tasks.

Preferred Qualifications

  • Strong client orientation.
  • Prior experience in a hospitality, operations or logistics role is a plus.
  • Familiarity with booking systems will be considered an asset.
  • A basic understanding of budget management and financial principle.
  • A first experience in training & development is advantageous.
  • A genuine interest in climate impact, environmental care, and a familiarity with the wind business would be beneficial.

Key Stakeholders/Interactions

  • Internal: technicians, planning coordinator, finance department, project managers.
  • External: accommodation and booking-related service providers, clients and training suppliers.

Tools & Technologies Used

  • MS Office.
  • PDF.
  • SharePoint.
  • Visual Planning.

Performance Metrics

  • Degree of alignment and satisfaction from Operations regarding the coordination of bookings.
  • Booking accuracy rate (percentage of bookings accurately transposed into planning).
  • On-time performance : complete tasks within agreed-upon timelines.
  • Complaint resolution time.
  • Documentation accuracy.
  • Training programs completion percentage.

Location & Travel Requirements

  • Based at MD Wind headquarters (Weiswampach, Luxembourg).
  • Little or no travel requirements (1 to 2 times per year, 1 to 3 days each time).

Personal Traits

  • A flexible and adaptable individual.
  • In a changing environment and with tight deadlines, you remain calm & resilient.
  • Outgoing and sociable nature, thriving on exchange and collaboration.
  • Proactive and analytical, with the ability to communicate clearly and effectively.
  • Satisfying others is a priority, and anticipating their needs is a game for you.

Our offer

  • A long-term employment agreement.
  • Diverse tasks within a dedicated and enthusiastic team.
  • The chance to play a role in advancing renewable energy solutions.
  • Option for remote work, subject to the relevant legislation in the country of residence.
  • A positive and caring work environment.

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About the role

Mar 29, 2024

Full Time

Company

Sep 05, 2024

On-site

Weiswampach, Luxembourg

Entry Level

UTC+01:00

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