![Everlight Solar](https://cdn.rejobs.org/8421-everlight-solar-logo.jpeg)
Customer Service Representative (Remote)
Join Everlight Solar as a Customer Service Representative (Remote) in a fast-paced environment, fostering growth and rewarding performance.
About Everlight Solar
Company Overview
Everlight Solar
Verona, Wisconsin, USA
2018
Business Model
Solar Energy
Supplying and installing solar panels for homeowners with no upfront cost, focusing on affordability and simplicity.
Sales of solar panel systems, ongoing maintenance and monitoring services.
Locations & Geography
USA 🇺🇸 (specifically Wisconsin, Minnesota, Idaho, Nebraska, Nevada, Oregon, Utah, Wyoming)
Company Culture
Committed to providing headache and hassle-free solar solutions to empower homeowners to own their power supply, promoting clean and affordable energy.
Supportive, with an emphasis on professional growth and environmental sustainability.
Encourages growth through various professional development opportunities and supportive work culture.
Activities & Projects
Expanding solar energy solutions across multiple U.S. states, emphasizing no upfront cost installations and sustainable energy practices.
Advancements in solar panel efficiency and installation processes to enhance homeowner savings and energy independence.
Commitment to reducing carbon footprints through widespread installation of solar energy systems and community scholarships for clean energy education.
Career Opportunities
Various roles in solar panel installation, customer support, and system maintenance.
Competitive benefits including health insurance, flexible work arrangements, and opportunities for professional development.
Contact Information
Everlight Solar is seeking a skilled highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative! This entry level position is full-time, remote, and will require some night(s) and weekend(s) work. The Customer Service Representative will act as a connection, establishing and building relationships with our customers, operating in a fast-paced environment with precision and competence.
Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest. We offer a unique experience that fosters individual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams.
Responsibilities
- Handle high amounts of incoming calls
- Identify and evaluate customers’ needs to deliver satisfaction
- Build sustainable relationships of trust through open and interactive discussion
- Provide accurate, valid and comprehensive information by using the right methods/tools
- Manage complaints, provide proper solutions and options; follow up to secure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Establish and build relationships with our customers
- Go the extra mile to engage customers
Requirements
- Some proven customer support experience or experience as a client service representative is preferred
- Strong phone administration skills and active listening capabilities
- Ability to work independently and as a member of various teams and committees
- Strong attention to detail
- Exceptional communication and presentation skills
- Ability to multi-task, prioritize, and control time effectively
- Ability to operate in a fast-paced environment
- Ability to work nights & some weekends
- 1pm - 11pm CST, 4 days/ week with rotating Saturdays or
- 3pm -11pm CST M-F with rotating Saturdays
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- PTO
- Sick and Safe Time
- Paid Holidays Off
Salary
$30,000-$40,000/ year
Everlight Solar is proudly an Equal Opportunity Employer. We value diversity of all types and are excited to work with talented individuals from a wide range of backgrounds. Everlight is committed to inclusion and we invite people of any race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality or sex, age groups (18+), and levels of education to apply. Authorized to work in the US and background check required.
Discover how you’re connected
View connectionsSee your contacts at Everlight Solar on LinkedIn to leverage your network in applying for this position.
Apply now
Job expired?Please let Everlight Solar know you found this job on Rejobs. This will help us grow and get more people to work on renewable energy!
Discover how you’re connected
View connectionsSee your contacts at Everlight Solar on LinkedIn to leverage your network in applying for this position.
Apply now
Job expired?Please let Everlight Solar know you found this job on Rejobs. This will help us grow and get more people to work on renewable energy!
About the role
May 24, 2024
Full Time
Company
Nov 23, 2024
Remote
USD 30k–40k
Entry Level
UTC-06:00
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