Commercial Operations Specialist/ Customer Service Liaison

Join Hydro as a Commercial Operations Specialist/ Customer Service Liaison in Rosemont, IL.

Norsk Hydro
Norsk Hydro
Rosemont, IL, United States  UTC-06:00   On-site   Full Time   10000+   17 days ago

Hydro Aluminium Metal a leading supplier of extrusion ingots, sheet ingots, foundry alloys, wire rods and high-purity aluminum with a global production network of around 5,000 employees. With primary metal production facilities in Europe, Canada, Australia, Brazil and Qatar, and recycling facilities throughout Europe and in the U.S., two-thirds of our primary aluminum production is based on renewable energy.

Job Summary

Take on the central role as the primary liaison between Hydro and our customers, providing extensive commercial operations and sales back office support. Manage customer contracts and ensure precise and timely processing of all orders in adherence to internal company procedures. Actively engage with Sales, Production, Logistics, Customer Technical Services, and Credit Management to secure customer satisfaction, acquire and develop new customers, foster long-term relationship, and maximize customer potential. All while maintaining meticulous data entry and integrity.

Required Education/Experience

  • High School Diploma or GED
  • Bachelor’s degree from a four-year college or university; or more than 3 years related experience and/or training; or equivalent combination of education and experience.

Required Skills/Qualifications

  • Demonstrate self-motivation and independence, coupled with robust analytical and problem-solving capabilities
  • Proactively address issues in a systematic manner
  • Exhibit excellent team and interpersonal skills, fostering effective collaboration with both internal and external stakeholders
  • Possess strong communication skills, both written and oral
  • Exhibit a high level of organizational and change management proficiency
  • Maintain a keen focus on customer and supplier relationship
  • Proficiency in Microsoft Office
  • Industry specific business experience is advantageous
  • Knowledge of SAP, SAP Analytics and Power BI beneficial but not mandatory

Job Responsibilities

  • Manage daily customer relations responsibilities by overseeing customer order fulfillment in alignment with Hydro standard procedures, including contract management, sale/purchase order administration, scrap bank management, pricing, and invoicing
  • Collect market and customer information and assist the sales team during the budget process and take charge of preparing the yearly customer supply contracts
  • Ensure strict adherence to contractual provisions, facilitating timely call-offs of shipment quantities and pricing formulas while promptly addressing customer inquiries
  • Collaborate with production facilities, Metal Management, and Logistics to ensure accurate and timely completion of customer orders and inventory management by ensuring optimal turnover and metal flow
  • Monitor and report on claims, complaints, and customer concessions
  • Work closely with Credit Management on customer payments, including monitoring credit limits during volume changes
  • Take ownership of hedging metal on behalf of assigned customer accounts
  • Ensure focus on continuous improvement to simplify and automate processes
  • Light travel to customers in assigned region may be required on a quarterly basis. Travel may also be required for training purposes.

Hydro values diverse skills and perspectives among employees. We encourage all qualified candidates to apply. Qualified applicants will be considered regardless of race, religion, nationality, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability. We strive to provide equal opportunities for all to contribute and succeed with us.

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About the role

Jun 06, 2024

Full Time


Nov 28, 2024


Rosemont, IL, United States

Bachelor's degree or 3+ years related experience


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