
EB Programs Optimization Associate, Bilingual (m/w/d)
Sun King
Company Overview
Sun King
Nairobi, Kenya
2007
Business Model
Renewable Energy
Sun King specializes in providing affordable solar energy solutions to off-grid households in Africa. Their product range includes solar home systems, solar lanterns, and solar-powered appliances.
Their revenue primarily comes from the sale of solar products and financing options that allow customers to pay in installments. They also generate income through partnerships with various organizations focused on renewable energy access.
Locations & Geography
Sun King operates in multiple countries across Africa, including Kenya, Nigeria, Uganda, and Tanzania. Their headquarters in Nairobi serves as a central hub for their operations across the continent.
Company Culture
Their mission is to provide affordable and reliable solar energy solutions to improve the quality of life for off-grid communities. They value sustainability, innovation, and customer satisfaction in all their operations.
Sun King fosters a collaborative and inclusive work environment where employees are encouraged to share ideas and contribute to the company's mission. They emphasize teamwork and support professional growth.
They offer various training programs and workshops aimed at enhancing employees' skills and knowledge in renewable energy and customer service. Continuous learning is a key aspect of their employee development strategy.
Activities & Projects
Sun King is currently involved in expanding its solar home systems to reach more off-grid households in rural areas. They are also working on innovative financing models to make solar energy more accessible.
They have developed a range of solar products that are designed to be user-friendly and efficient, including solar-powered appliances that enhance the daily lives of users. Their commitment to innovation drives their product development.
Sun King is dedicated to sustainability by promoting renewable energy solutions that reduce reliance on fossil fuels. They also engage in community initiatives that support environmental conservation and education.
Career Opportunities
Typical job openings at Sun King include roles in sales, engineering, customer service, and operations management. They seek individuals who are passionate about renewable energy and making a positive impact.
Employees at Sun King enjoy competitive salaries, health benefits, and opportunities for professional development. They also offer a supportive work environment that values work-life balance.
Contact Information
Last updated on 2025-03-27 | Report an issue
Job Description
The EB Program Optimization Associate will work closely with the Operations and Sales teams to ensure seamless execution of processes in the field and to help work on any technical issues both on the hardware and software side of the field activities. They will also ensure a proper management of the logistics surrounding the Easy Buy business in the Country. This person will be travelling to the field occasionally (~20% of the time)
What you would be expected to do
- Project Management & Implementation
- Monitor and Evaluate projects.
- Develop & assess and execute project plan and make changes as needed.
- Examine project data.
- Gather feedback and provide reports.
- Being a link to the other depts and by coordinating complex projects and being the go-to person for any clarities.
- Handling System administrative activities
- Creation/editing of users, pricing groups, SMS setups, archiving of inactive Agents, resolving system related user issues as required
- System related technical issues
- Escalation and follow ups on resolution of Agents system related issues.
- Suggests software improvements or process changes.
- Raises tickets to system support team and follows up on resolution
- Product Replacements
- Screening and troubleshooting of faulty components.
- Refurbishment of EB DTV faulty components.
- Reports and keeps track of every single repair or refurbishment done.
- Ensures periodic communication is executed with repairs stakeholders across the globe.
- Logistics - Work with Marketing & Operations in;
- Procurement of Agents tools and materials
- Shipment of Agents material and coordination with ABMs
- Reception and shipment of replacement components to ABMs/China
- Shop/Branch coordination on repairs and replacements
- Training - Work with Training & Knowledge team
- Work with the Training & Knowledge team when requested participates to Staff/Agents trainings providing technical assistance or help to field staff.
- Transfer Easy Buy operational knowledge to employees requiring extra coaching.
- Field visits
- Ensures field visits are done on a monthly basis at least and gets feedback from Agents/ABMs/RBMs on issues faced in the field. Reports feedback and ensures follow ups are acted upon.
- New products testing both in the office and the field.
- He / She will be tasked in ensuring all tests for the new products release both hardware and software functionalities.
- Building strong commercial relationships with external vendors e.g. software companies, paytv organisations e.t.c
- Conducting field pilots for the new products / services in the field after testing.
- Conducting Surveys of the tested products.
- They should be able to collect comprehensive feedback from all the stakeholders concerned during the test period and generate a detailed report on the same.
- Sales Booklet management -
- Collection & Digitalization ( e.g. issuance and collection of the booklets signed by customers). They should work hand in hand with Shop managers across the country in collecting signed contract books and do reverse logistics from the agents back to a central warehouse for archiving.
- Inter-departmental assistance to ensure business goals are achieved.
You might be a strong candidate if you have
- Bachelor’s Degree preferred, alternatively a Diploma/Certificate will be considered with additional 2 years of relevant experience
- Project Management Professional, Associate in Project Management, Program Management Professional (PgMP) Certification or its equivalent will be an added advantage
Desired Characteristics
- Excellent people skills and ability to work with stakeholders with different working styles, priorities and communication styles
- Clear and straight to the point communication skills with fluency in both written and spoken English
- Ability to evaluate prioritisation of tasks and project on the go and work on high impact-low effort items first
- Excellent attention to details, also aware that the difference between an “Ok” and “Exceptional” job lies in how much you can spot and work on the important minute details of your tasks.
- Excellent issue-tracking and resolution skills over long periods of time
What Sun King offers
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
About the role
- Lomé, Togo
Bachelor’s Degree preferred or Diploma/Certificate with 2 years of relevant experience
UTC+00:00
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