VP Customer Experience
Dandelion Energy
Company Overview
Dandelion Energy
Mount Kisco, NY, United States
2017
Business Model
Renewable Energy
Dandelion Energy specializes in geothermal heating and cooling solutions for residential properties. They focus on providing efficient and sustainable energy alternatives to traditional heating systems.
Their revenue primarily comes from the installation of geothermal systems and ongoing maintenance services. They also offer financing options to make their solutions more accessible to homeowners.
Locations & Geography
Dandelion Energy operates primarily in the United States, with a focus on the Northeast region. They are expanding their services to various states, including New York, Connecticut, and Massachusetts.
Company Culture
Their mission is to make geothermal energy accessible to every homeowner. They value sustainability, innovation, and customer satisfaction, striving to create a positive impact on the environment.
Dandelion Energy promotes a collaborative and inclusive work environment. They encourage employees to share ideas and contribute to the company's growth and innovation.
The company invests in employee development through training programs and workshops. They aim to equip their team with the necessary skills to excel in the renewable energy sector.
Activities & Projects
Dandelion Energy is currently working on expanding their geothermal installation services across multiple states. They are also involved in community outreach programs to educate homeowners about the benefits of geothermal energy.
They have developed advanced geothermal technology that enhances the efficiency of heating and cooling systems. Their innovative approach aims to reduce installation costs and improve system performance.
Dandelion Energy is committed to sustainability by promoting renewable energy solutions that reduce carbon footprints. They actively participate in initiatives that support environmental conservation and energy efficiency.
Career Opportunities
Dandelion Energy frequently has openings for roles in engineering, sales, and customer service. They seek individuals passionate about renewable energy and committed to making a difference.
The company offers competitive salaries, health benefits, and opportunities for professional growth. Employees also enjoy a flexible work schedule and a supportive work culture.
Contact Information
Last updated on 2025-03-27 | Report an issue
Dandelion Energy is revolutionizing home energy with high-performance geothermal heat pumps. We partner with leading home builders and multifamily developers to deliver sustainable, efficient, and cost-effective home heating and cooling. As we scale, we are committed to ensuring an exceptional customer experience for our partners.
We are seeking a Vice President of Customer Experience to lead our efforts in ensuring seamless, high-quality experiences for home builders and HVAC contractors installing our geothermal heat pumps. This role will drive customer support, process improvements, strategy, and communication to enhance satisfaction and drive repeat business.
Key Responsibilities
1. Customer Relations & Support
- Oversee customer support operations for home builders, HVAC contractors and Dandelion’s homeowners, ensuring responsive, high-quality service.
- Manage phone support, technical assistance, and warranty support to troubleshoot issues efficiently.
- Lead quality reviews and training programs to ensure HVAC contractors and drilling partners install heat pumps correctly and efficiently.
- Develop and implement customer feedback loops to identify pain points and drive continuous improvement.
2. Process Improvement & Alignment
- Own the customer service P&L, and optimize business operations for this division.
- Analyze and optimize customer service workflows to improve efficiency, response times, and overall service quality.
- Partner with cross functional stakeholders to develop Standard Operating Procedures (SOPs) and best practices for working with home builders and HVAC partners on items ranging from sales team training to tax credit guidance to homeowner education.
- Collaborate with internal teams (sales, product, operations) to streamline the customer journey and eliminate friction points.
- Proactively anticipate sources of potential challenge and create prevention and remediation plans.
3. Strategy & Insights
- Define key customer experience touchpoints across the installation and support process.
- Develop and implement surveys, dashboards, and reports to track customer satisfaction and operational efficiency.
- Use data-driven insights to drive continuous improvements in service quality and responsiveness.
4. Communication & Content Development
- Lead customer communication efforts, including proactive outreach, troubleshooting guidance, and crisis response strategies.
- Develop and distribute training materials, FAQs, and best practice guides for HVAC contractors and home builders.
- Collaborate with marketing and sales teams to align customer messaging and brand positioning.
- Manage crisis response strategies to quickly address customer issues and ensure satisfaction.
What We’re Looking For
- 10+ years of experience in customer experience, operations, or customer support leadership roles.
- Has built out a customer experience function from scratch.
- Strong background in process improvement, customer service strategy, and team leadership.
- Ability to analyze data, define KPIs, and build customer experience dashboards.
- Exceptional communication skills, with experience in content development and customer outreach.
- A strategic, problem-solving mindset with the ability to drive change and innovation.
- Passion for sustainable energy solutions and improving the built environment.
- Experience working with home builders, HVAC contractors, or the construction industry is a strong plus.
Why Join Us?
- Be a key leader in a fast-growing company transforming home energy.
- Shape the customer experience strategy for a groundbreaking technology.
- Work with top home builders and HVAC professionals to drive this industry’s shift to clean energy.
- Competitive salary, benefits, and opportunities for growth.
About the role
- Arlington, Virginia, United States
10+ years
UTC-05:00
Apply now
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