
IT Support Specialist II
Enviva
Company Overview
Enviva
Maryland, United States
2014
Business Model
Renewable Energy
Enviva specializes in producing sustainable wood pellets from biomass, which are used as a renewable energy source. Their operations include sourcing, manufacturing, and distributing wood pellets to customers globally.
The company generates revenue primarily through the sale of wood pellets to energy producers and utilities. They also engage in long-term contracts with customers, ensuring a steady income stream.
Locations & Geography
Enviva operates in multiple countries, with significant operations in the United States and Europe. Their facilities are strategically located to optimize logistics and supply chain efficiency.
Company Culture
Enviva's mission is to provide sustainable energy solutions that contribute to a cleaner environment. They value integrity, sustainability, and innovation in their operations and corporate culture.
The work environment at Enviva is collaborative and focused on safety and sustainability. They encourage employees to contribute ideas and participate in decision-making processes.
Enviva is committed to employee development through training programs and career advancement opportunities. They aim to foster a culture of continuous learning and professional growth.
Activities & Projects
Enviva is currently expanding its production capacity to meet the growing demand for renewable energy. They are also investing in new technologies to enhance the efficiency of their operations.
The company is focused on innovative practices in biomass production and logistics. They are exploring advanced manufacturing techniques to improve sustainability and reduce carbon emissions.
Enviva implements rigorous sustainability practices, including responsible sourcing of wood and minimizing waste in their production processes. They are dedicated to reducing their environmental footprint.
Career Opportunities
Typical job openings at Enviva include positions in operations, engineering, and environmental management. They seek individuals who are passionate about renewable energy and sustainability.
Enviva offers competitive benefits, including health insurance, retirement plans, and opportunities for professional development. They prioritize employee well-being and work-life balance.
Contact Information
Last updated on 2025-03-27 | Report an issue
Job Description
The Enviva team is driven by our shared vision for a renewable energy future. We are a fast-growing, purpose-driven, global energy company specializing in delivering sustainable wood bioenergy solutions. We are the world’s largest producer of sustainable wood pellets, which provide a low-carbon alternative to fossil fuels.
Enviva is seeking a Support Specialist II, who will provide technical support for Enviva’s staff. These duties include, but are not limited to, troubleshooting and resolving issues primarily within Windows 10 & 11 on multiple vendors’ hardware.
Duties include supporting internal customer IT needs via remote access and/or desk-side support, which includes installation of hardware and software and other IT-related issues. Duties include performing ticket documentation and quality assurance checks on assigned tickets. Works as part of a team to ensure that tickets are closed within our established SLA guidelines.
The Support Specialist II will report to the Senior Director, Service Operations and act as an escalation liaison between Service Operations and other IT teams. Project coordination and execution will be a major part of the role.
Responsibilities
- Utilize best practices in providing application support to our users, including resolving issues within Microsoft Windows, advanced Microsoft Office issues, basic network issues, and other operating systems and applications.
- Responsible for troubleshooting Office 365 / Exchange ActiveSync issues on mobile devices.
- Responsible for enforcing and implementing IT policies, procedures, and security measures.
- Performs database administration/troubleshooting
- Able to troubleshoot server and network issues and resolve or provide detailed information to Infrastructure team
- Document incidents with detailed break-fix steps, and resolution, within our ticket tracking system. · Communicate with high profile end users in a professional and courteous manner.
- Perform installations, upgrades, and configurations of hardware and software.
- Provide remote, and on-site, troubleshooting for hardware and software support on laptops, desktops, multifunction printers, and other devices as needed.
- Configure mobile devices, including, but not limited to, iPhones and iPads.
- Work with team members to resolve issues efficiently.
- Train team members and end users on use of equipment and software
- Provide audiovisual meeting support including technical troubleshooting as needed.
- Responsible for rotating after-hours support responsibilities.
- Responsible for assigned projects · Development and implementation of all technology operational policies and procedures, including those for, standards, purchasing, and service provision;
- Other duties as assigned.
Required Qualifications
- 2+ years of management, supervisor or team lead experience
- 5+ years of experience supporting end users.
- Must have extensive Microsoft Office troubleshooting experience, with emphasis on Excel and Outlook. · SharePoint, OneDrive, and Office 365 support experience
- Must have excellent verbal and written communication skills, with a demonstrated ability to work cooperatively with all levels of staff.
- Knowledge and experience with laptop, desktop, applications and networking hardware.
- Significant track record of expeditious issue resolution.
- Strong analytical abilities organized with high attention to detail.
- Able to quickly change priorities several times during the day as needed.
- Motivated self-starter and outstanding work ethic.
- Experience supporting Apple products including iOS and OSX preferred.
- Working knowledge of information security frameworks and best practice operational procedures is required
- Expert knowledge of current information technology tools and platforms, especially involving end user computing devices, mobility solutions and print management is require
Preferred Qualifications - What Will Set You Apart
- Bachelor's degree in Computer Science/Information Systems preferred.
Travel requirements
- A moderate amount of travel domestically and internationally will be expected (average 50% a year).
Working Conditions
- In-person office work 5 days a week.
Physical Requirements
- While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer.
- Position requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
- Requires normal range of hearing and eyesight to record, prepare, and communicate technical issues / resolution.
- Must be able to get under desks frequently and lift computers and monitors (up to 50 lbs) frequently
Other compensation
performance bonus, equity, and relocation assistance for eligible candidates.
Benefits
- Medical, dental, vision, life, and disability insurance
- Education reimbursement
- 401(k)
- HSA employer contributions
- Paid time off.
- 12 Paid holidays.
- Parental leave
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, training, etc.
Salary Range
$82,754 - $90,000 USD
EEO Statement
Enviva is dedicated to the principles of equal employment opportunity (EEO) in any term, condition or privilege of employment. Enviva does not discriminate against applicants or employees on the basis of race, color, creed, religion, sex, national origin, age, physical or mental disability, ancestry, marital status, sexual orientation, gender identity or expression, veteran status, uniform service member, genetic information or any other status protected by law. Enviva complies with applicable state and local laws governing nondiscrimination in employment in every location in which we operate.
About the role
August 5, 2025
Full Time
Company
August 5, 2025
On-site
USD 83k–90k yearly
- Bethesda, Maryland, United States
5+ years supporting end users, 2+ years management experience
UTC-05:00
Apply now
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