Area Service Center Supervisor (m/w/d)
d.light
Company Overview
d.light
San Francisco, CA, United States
2007
Business Model
Renewable Energy
d.light specializes in providing solar energy solutions to off-grid communities. Their product range includes solar lanterns, home systems, and solar appliances designed to improve energy access.
Their revenue primarily comes from the sale of solar products and systems, as well as financing options that allow customers to pay for products over time. They also engage in partnerships with governments and NGOs to expand their reach.
Locations & Geography
d.light operates in over 70 countries, with a strong presence in Africa and Asia. Their products are particularly impactful in regions where access to electricity is limited or non-existent.
Company Culture
d.light's mission is to provide affordable and reliable solar energy solutions to underserved populations. They value sustainability, innovation, and social impact, aiming to improve the quality of life for their customers.
The work environment at d.light is collaborative and mission-driven, encouraging employees to contribute to meaningful projects that make a difference. They promote a culture of inclusivity and respect among their diverse workforce.
d.light invests in employee development through training programs and opportunities for professional growth. They encourage continuous learning and provide resources for employees to enhance their skills.
Activities & Projects
d.light is currently involved in expanding its solar home systems to reach more off-grid households. They are also working on innovative financing solutions to make solar energy more accessible.
The company has developed a range of solar-powered products, including the d.light S300 solar home system, which provides lighting and charging capabilities for multiple devices. Their focus on innovation helps them stay ahead in the renewable energy sector.
d.light is committed to sustainability by promoting clean energy solutions that reduce reliance on fossil fuels. Their products are designed to be environmentally friendly and contribute to reducing carbon emissions.
Career Opportunities
d.light typically has openings in areas such as engineering, sales, marketing, and operations. They seek individuals who are passionate about renewable energy and making a positive impact.
Employees at d.light enjoy a range of benefits, including health insurance, flexible work arrangements, and opportunities for professional development. They also foster a supportive work culture that values employee well-being.
Contact Information
Last updated on 2025-03-27 | Report an issue
Job Description
The job holder will execute Aftersales initiative for d.light within a designated region through partnering with appointed vendors and partners. This will involve sourcing, contracting and onboarding, developing capability and monitoring vendor activity with an aim of delivering excellent Customer Experience & Aftersales Services.
The Service Centers will offer after-sales technical support (such as customer education, warranty inspection, product replacement, product repair ??? level 1, replacement, stock management & Service tracking through accurate data entry in d.light atlas system).
Responsibilities
- Source and vet potential field technicians/vendors/service partners within a designated region as per approved criteria.
- Assist with d.light contracts sign off with the potential field technicians/partner/vendors.
- Capability building of signed off field technicians/partners/vendors/ to d.light approved curriculum.
- Provide after sales training to acknowledge service center Leads, Technicians, sales team
- Monitoring and tracking of Service Centers performance and audit of the after-sales activities monthly.
- Responsible for designated Region Aftersales KPIs Target as set out on a monthly/annual basis:
- Repair Speed (Turnaround Time, Long Term Pending).
- Used parts return ratio.
- Repair Quality - Repeated Repair Ratio.
- Parts Availability
- Customer satisfaction
- Partnership Review on Service
- Revenue
- Experience metrics: attainment of signed off matrices aimed at better enhanced customer experience in the regions.
- Vendor Payment: Ensure reconciled payment schedules for the designated region ASCs and to be within the approved budget.
Requirements
- A Technical Certification in Computer Science, Maintenance and Electrical engineering. A First Degree in above will be an added advantage.
- Minimum of 2-5 years in a busy field related environment supporting mass segment products (solar energy products, home electronics, mobile phone etc).
- Possess superb customer service skills and an ability to diagnose and solve problems from both technical and non-technical descriptions provided by customers and partners.
- Demonstrate negotiation and monitoring skills in managing 3rd party vendors.
- Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality.
- Excellent organizational, multi-tasking and time-management skills.
- Passion for social enterprise, development of people and environment benefits.
Location: Kogi State (Lokoja)
About the role
- Lokoja, Nigeria
2-5 years
UTC+01:00
Apply now
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