Business Specialist

Become a Business Specialist with Good Energy in Chippenham, UK. Support business customers by providing exceptional service and managing accounts in a B2B environment. Enjoy a starting salary of £25,500, hybrid working allowances, and a £500 annual development budget. This role is ideal for customer service professionals looking to transition into a supportive team focused on renewable energy. Join Good Energy as a Business Specialist in Chippenham, UK, and support a diverse range of business customers in the renewable energy sector. In this role, you'll provide exceptional service, manage accounts, and resolve billing issues while building strong relationships. Enjoy a starting salary of £25,500, hybrid working allowances, and a £500 annual development budget. This position is perfect for customer service professionals seeking growth in a collaborative environment.

Good Energy Chippenham, United Kingdom Hybrid Full Time GBP 26k–30k yearly UTC+00:00

Good Energy

Company Overview

Name

Good Energy

Headquarters

Chippenham, United Kingdom

Year Founded

1999

Business Model

Sector

Renewable Energy

Core Activities

Good Energy specializes in providing 100% renewable electricity and green gas to homes and businesses across the UK. They focus on sourcing energy from renewable sources such as wind, solar, and hydroelectric power.

Revenue Streams

Their revenue primarily comes from energy sales to residential and commercial customers, as well as from renewable energy generation and feed-in tariffs. They also engage in partnerships and initiatives that promote sustainable energy practices.

Locations & Geography

Global Presence

Good Energy operates primarily in the United Kingdom, with a focus on providing renewable energy solutions to customers nationwide. Their headquarters is located in Chippenham, and they have a significant customer base across England, Scotland, Wales, and Northern Ireland.

Company Culture

Mission & Values

Their mission is to empower customers to choose renewable energy and contribute to a sustainable future. They value transparency, sustainability, and community engagement, striving to make a positive impact on the environment and society.

Work Environment

Good Energy promotes a collaborative and inclusive work environment where employees are encouraged to share ideas and contribute to the company's mission. They prioritize employee well-being and work-life balance.

Employee Development

The company invests in employee development through training programs and opportunities for career advancement. They believe in nurturing talent and providing resources for continuous learning.

Activities & Projects

Current Projects

Good Energy is currently involved in various projects aimed at expanding their renewable energy portfolio, including new solar and wind farm developments. They are also working on initiatives to enhance energy efficiency for their customers.

Innovations

The company is committed to innovation in the renewable energy sector, exploring new technologies and solutions to improve energy generation and distribution. They are actively involved in research and development to advance sustainable energy practices.

Sustainability Practices

Good Energy implements sustainability practices throughout their operations, including reducing carbon emissions and promoting energy conservation. They also support local communities through renewable energy projects and initiatives.

Career Opportunities

Job Openings

Typical job openings at Good Energy include roles in renewable energy project management, customer service, marketing, and technical support. They seek individuals who are passionate about sustainability and renewable energy.

Benefits & Perks

Good Energy offers a range of benefits and perks, including flexible working arrangements, professional development opportunities, and a supportive work environment. They also provide competitive salaries and employee wellness programs.

Contact Information

Social Media

Homepage

goodenergy.co.uk

Careers Page

Careers at Good Energy

Last updated on 2025-03-27 | Report an issue

Job Description

We are seeking ambitious and enthusiastic individuals to join our growing Business Specialist team. In this role, you will play a vital part in supporting our business customers, building strong relationships and providing exceptional service. Working in our Business team will mean you gain exposure to a different customer base within Good Energy, handling accounts for a wide variety of businesses. You will gain insight into and learn the nuances of the B2B environment, while honing skills linked to account management and business awareness, that will support your progression.

What you'll need to succeed

As a Business Specialist, working almost fully remote, you'll provide exceptional customer service to a range of businesses using renewable energy. You'll handle inbound calls and emails (avg. 10 calls/day), resolve billing issues, and promote sustainable energy solutions. Customer Satisfaction, account health will be a key focus for you. You’ll have the opportunity to build relationships with around 3,000 business customers, adapting communication to their needs.

Who this role will suit

This role is an excellent fit for experienced Customer Service or Sales Professionals currently working in B2C environments who are seeking a seeking a transition into an innovative team of business specialists. You’ll be joining a highly supportive and collaborative team who will continue to support your ongoing learning.

At Good Energy we foster a culture of growth, as evidenced by the successful career progression of many Business Specialists into roles such as Team Leadership, specialised positions in Billing, Metering, Settlements, and Data, and even diverse departments like Marketing and Regulatory Affairs.

Benefits you can rely on

Starting salary £25,500 (includes financial allowances), with the opportunity to earn as you learn and build up to £29,500 as you progress within the team.

💰 Great allowances for hybrid working: We support employees with their commuting expenses and provide flexibility for remote working.

£500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
£500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.

📖 £500 annual development allowance: To spend on your chosen development area, whether that’s in your current role, or future roles.

🎁 Annual bonus – 5% company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.

🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.

💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.