Business Specialist

Become a Business Specialist with Good Energy in Chippenham, UK. Support business customers by providing exceptional service and managing accounts in a B2B environment. Enjoy a starting salary of £25,500, hybrid working allowances, and a £500 annual development budget. This role is ideal for customer service professionals looking to transition into a supportive team focused on renewable energy. Join Good Energy as a Business Specialist in Chippenham, UK, and support a diverse range of business customers in the renewable energy sector. In this role, you'll provide exceptional service, manage accounts, and resolve billing issues while building strong relationships. Enjoy a starting salary of £25,500, hybrid working allowances, and a £500 annual development budget. This position is perfect for customer service professionals seeking growth in a collaborative environment.

Good Energy Chippenham, United Kingdom Hybrid Full Time GBP 26k–30k yearly UTC+00:00

Good Energy

Company Overview

Name

Good Energy Group PLC

Headquarters

Chippenham, United Kingdom

Founded

1999

Size

Approximately 70 employees (source: goodenergy.co.uk). Revenue figures for 2023 are not disclosed, but the company previously served 72,250 electricity customers and 43,000 gas customers as of June 2016 (source: wikipedia.org).

What They Do

Good Energy is a pioneering British renewable energy company that focuses on decentralized energy solutions. The company supplies 100% renewable electricity to homes and businesses through long-term power purchase agreements with over 2,500 independent UK generators, ensuring that every customer unit is backed by equivalent renewable production (source: goodenergy.co.uk). Their services extend beyond energy retailing to include the administration of the UK's largest voluntary Feed-in Tariff (FIT) program, which supports over 180,000 microgenerators exporting power (source: goodenergy.co.uk). Additionally, Good Energy is involved in the installation of solar panels, home batteries, heat pumps, and EV charging infrastructure, catering to a growing market of residential and small business customers seeking sustainable energy solutions (source: goodenergy.co.uk). Their innovative platform, Piclo, launched in partnership with Open Utility, facilitates peer-to-peer renewable energy trading, further enhancing their commitment to decentralized energy (source: wikipedia.org). As the only B Corp certified home energy supplier in the UK, Good Energy stands out for its ethical sourcing and support for small-scale solar initiatives (source: bcorporation.net).

Projects & Track Record

Good Energy has a notable history of impactful projects in the renewable energy sector. One of their significant achievements includes the repowering of the Delabole wind farm in Cornwall in 2010, which was the UK's first commercial wind farm, originally established in 1991. This project was financed through an £11.8 million package, showcasing Good Energy's commitment to advancing renewable technologies (source: wikipedia.org). In 2014, the company invested £500,000 in Tidal Lagoon Power for the proposed Swansea Bay tidal scheme, although this project was later deemed unviable by the government in 2018 (source: wikipedia.org). Furthermore, Good Energy pioneered the UK's first homeowner solar export payment scheme in 2004, which significantly influenced the national FIT rollout in 2010, leading to the installation of 850,000 systems totaling 5 GW capacity by 2019 (source: goodenergy.co.uk). While the company has sold its wind and solar generation portfolio in 2022, it continues to source energy from over 2,000-2,500 distributed generators, maintaining a strong presence in the renewable energy landscape (source: wikipedia.org).

Recent Developments

In recent years, Good Energy has achieved significant milestones, including its B Corporation certification in July 2024, making it the only certified UK home energy supplier. This certification reflects the company's commitment to governance, ethics, and transparency, scoring 15.6 in these areas (source: bcorporation.net). The company celebrated its 25th anniversary in 2024, marking a quarter-century of contributions to the renewable energy sector, including administering over 180,000 FIT sites and expanding its installation services for solar panels, batteries, and heat pumps (source: goodenergy.co.uk). Additionally, on 27 January 2025, Good Energy announced an acquisition agreement with Dubai-based Esyasoft for £99.4 million, pending completion, which could further enhance its market position (source: wikipedia.org). The company has also been actively involved in discussions around policy shifts towards clean power by 2030, aligning its operations with national energy goals (source: wikipedia.org).

Working There

Good Energy offers a variety of roles focused on green careers, including positions in energy supply, customer service, installations (solar, batteries, heat pumps, EV charging), and FIT administration. The company emphasizes its commitment to tackling climate change and promotes a culture of purpose-driven work beyond profit (source: goodenergy.co.uk). Most hiring occurs at their headquarters in Chippenham, Wiltshire, with no other office locations specified for recruitment (source: wikipedia.org). Good Energy's culture is characterized by a focus on community engagement and transparency, as evidenced by their B Corp status, which includes mission-locked governance and a commitment to sustainability reporting (source: goodenergy.co.uk). While specific employee benefits are not detailed in public records, the company promotes a supportive environment for innovation and customer management tools (source: goodenergy.co.uk).

Contact

Website · Careers · LinkedIn

Last updated on 2025-12-26 | Report an issue

Job Description

We are seeking ambitious and enthusiastic individuals to join our growing Business Specialist team. In this role, you will play a vital part in supporting our business customers, building strong relationships and providing exceptional service. Working in our Business team will mean you gain exposure to a different customer base within Good Energy, handling accounts for a wide variety of businesses. You will gain insight into and learn the nuances of the B2B environment, while honing skills linked to account management and business awareness, that will support your progression.

What you'll need to succeed

As a Business Specialist, working almost fully remote, you'll provide exceptional customer service to a range of businesses using renewable energy. You'll handle inbound calls and emails (avg. 10 calls/day), resolve billing issues, and promote sustainable energy solutions. Customer Satisfaction, account health will be a key focus for you. You’ll have the opportunity to build relationships with around 3,000 business customers, adapting communication to their needs.

Who this role will suit

This role is an excellent fit for experienced Customer Service or Sales Professionals currently working in B2C environments who are seeking a seeking a transition into an innovative team of business specialists. You’ll be joining a highly supportive and collaborative team who will continue to support your ongoing learning.

At Good Energy we foster a culture of growth, as evidenced by the successful career progression of many Business Specialists into roles such as Team Leadership, specialised positions in Billing, Metering, Settlements, and Data, and even diverse departments like Marketing and Regulatory Affairs.

Benefits you can rely on

Starting salary £25,500 (includes financial allowances), with the opportunity to earn as you learn and build up to £29,500 as you progress within the team.

💰 Great allowances for hybrid working: We support employees with their commuting expenses and provide flexibility for remote working.

£500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
£500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.

📖 £500 annual development allowance: To spend on your chosen development area, whether that’s in your current role, or future roles.

🎁 Annual bonus – 5% company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.

🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.

💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.