3rd Line Infrastructure Engineer

Become a 3rd Line Infrastructure Engineer with Good Energy in Chippenham, UK. In this hands-on role, you'll maintain and improve IT systems, focusing on Microsoft 365 and on-premise infrastructure. Enjoy a £500 work-from-home allowance, a £500 travel allowance, and 25 days of annual leave plus a birthday day off. Join Good Energy as a 3rd Line Infrastructure Engineer in Chippenham, UK. This role involves maintaining and enhancing IT systems, focusing on Microsoft 365 and on-premise infrastructure. Collaborate with specialists to ensure a secure IT experience. Enjoy benefits like a £500 work-from-home allowance, a £500 travel allowance, a £500 annual development allowance, and 25 days of annual leave plus a birthday day off.

Good Energy Chippenham, United Kingdom Hybrid Full Time UTC+01:00

Good Energy

Company Overview

Name

Good Energy Group PLC

Headquarters

Chippenham, United Kingdom

Founded

1999

Size

Approximately 70 employees (source: goodenergy.co.uk). Revenue figures for 2023 are not disclosed, but the company previously served 72,250 electricity customers and 43,000 gas customers as of June 2016 (source: wikipedia.org).

What They Do

Good Energy is a pioneering British renewable energy company that focuses on decentralized energy solutions. The company supplies 100% renewable electricity to homes and businesses through long-term power purchase agreements with over 2,500 independent UK generators, ensuring that every customer unit is backed by equivalent renewable production (source: goodenergy.co.uk). Their services extend beyond energy retailing to include the administration of the UK's largest voluntary Feed-in Tariff (FIT) program, which supports over 180,000 microgenerators exporting power (source: goodenergy.co.uk). Additionally, Good Energy is involved in the installation of solar panels, home batteries, heat pumps, and EV charging infrastructure, catering to a growing market of residential and small business customers seeking sustainable energy solutions (source: goodenergy.co.uk). Their innovative platform, Piclo, launched in partnership with Open Utility, facilitates peer-to-peer renewable energy trading, further enhancing their commitment to decentralized energy (source: wikipedia.org). As the only B Corp certified home energy supplier in the UK, Good Energy stands out for its ethical sourcing and support for small-scale solar initiatives (source: bcorporation.net).

Projects & Track Record

Good Energy has a notable history of impactful projects in the renewable energy sector. One of their significant achievements includes the repowering of the Delabole wind farm in Cornwall in 2010, which was the UK's first commercial wind farm, originally established in 1991. This project was financed through an £11.8 million package, showcasing Good Energy's commitment to advancing renewable technologies (source: wikipedia.org). In 2014, the company invested £500,000 in Tidal Lagoon Power for the proposed Swansea Bay tidal scheme, although this project was later deemed unviable by the government in 2018 (source: wikipedia.org). Furthermore, Good Energy pioneered the UK's first homeowner solar export payment scheme in 2004, which significantly influenced the national FIT rollout in 2010, leading to the installation of 850,000 systems totaling 5 GW capacity by 2019 (source: goodenergy.co.uk). While the company has sold its wind and solar generation portfolio in 2022, it continues to source energy from over 2,000-2,500 distributed generators, maintaining a strong presence in the renewable energy landscape (source: wikipedia.org).

Recent Developments

In recent years, Good Energy has achieved significant milestones, including its B Corporation certification in July 2024, making it the only certified UK home energy supplier. This certification reflects the company's commitment to governance, ethics, and transparency, scoring 15.6 in these areas (source: bcorporation.net). The company celebrated its 25th anniversary in 2024, marking a quarter-century of contributions to the renewable energy sector, including administering over 180,000 FIT sites and expanding its installation services for solar panels, batteries, and heat pumps (source: goodenergy.co.uk). Additionally, on 27 January 2025, Good Energy announced an acquisition agreement with Dubai-based Esyasoft for £99.4 million, pending completion, which could further enhance its market position (source: wikipedia.org). The company has also been actively involved in discussions around policy shifts towards clean power by 2030, aligning its operations with national energy goals (source: wikipedia.org).

Working There

Good Energy offers a variety of roles focused on green careers, including positions in energy supply, customer service, installations (solar, batteries, heat pumps, EV charging), and FIT administration. The company emphasizes its commitment to tackling climate change and promotes a culture of purpose-driven work beyond profit (source: goodenergy.co.uk). Most hiring occurs at their headquarters in Chippenham, Wiltshire, with no other office locations specified for recruitment (source: wikipedia.org). Good Energy's culture is characterized by a focus on community engagement and transparency, as evidenced by their B Corp status, which includes mission-locked governance and a commitment to sustainability reporting (source: goodenergy.co.uk). While specific employee benefits are not detailed in public records, the company promotes a supportive environment for innovation and customer management tools (source: goodenergy.co.uk).

Contact

Website · Careers · LinkedIn

Last updated on 2025-12-26 | Report an issue

Job Description

We’re looking for a passionate and skilled and adaptable 3rd Line Infrastructure Engineer to join our team. Acting as a subject matter expert, you'll play a key role in maintaining and improving Good Energy’s IT estate, helping to shape an integrated IT operating model across our group of companies.

In this hands-on role, you'll support a wide range of tasks, from managing escalations and configuring SaaS products, to improving patch management and maintaining our on-premise environment. You'll collaborate closely with specialists across networking, databases, and Microsoft technologies, ensuring a smooth and secure IT experience for the business.

Responsibilities

Core infrastructure support: Configure and support key infrastructure components, including Active Directory/Entra ID, Endpoint Manager, Exchange, MDM, Mimecast, and other security tools.
Microsoft 365 environment: Improvement and expansion of our Microsoft 365 infrastructure, with a focus on security and usability.
On-Premise maintenance: Maintain and enhance the on-premise infrastructure, including VMs, patching, backups, and storage management.
Change & governance: Deliver IT changes with a strong focus on usability, security, risk appetite, and governance.
Service decommissioning: Decommission outdated systems in collaboration with the Compliance team, ensuring data security and policy alignment.
Service uptime & user experience: Monitor and optimise the uptime and quality of user experience across all infrastructure services.
Projects & continuous improvement: Support new projects, service renewals, and ongoing infrastructure improvements.
Team collaboration: Work closely with the wider IT team to support shared goals and cross-functional initiatives.
Physical Infrastructure support: Assist with server racking and patching (reasonable adjustments can be made to support candidates).
Communication & stakeholder engagement: Communicate effectively with both internal teams and external stakeholders.
Capability & risk management: Help build team capability, manage relevant business risk, and support the delivery of high performance.

What you'll need to succeed

You’ll be a collaborative, problem-solver with a team-first mindset and a passion for making systems better. You’ll thrive in a fast-paced environment, balancing long-term projects with day-to-day support across a growing IT estate. Curious and proactive, you'll be quick to understand existing infrastructure and eager to share your knowledge with others.

As a driven and confident Engineer, you’ll work independently, enjoy learning, and take pride in delivering practical, secure, and efficient solutions. You’ll also comfortable engaging directly with end users to resolve issues and improve experiences.

Essentials

Hands-on experience or qualification in IT administration, especially in infrastructure implementation, operation, or optimisation.
Previous experience in roles such as 3rd Line Engineer or Office 365 Administrator, with broad exposure to IT systems and tools.
Deep knowledge of Microsoft Office 365, including configuration, policies, automation, and security (Defender ATP).
Confident administering Entra ID, Group Policy, Exchange (On-Prem/Online), PowerShell, IPSec, patching, and VPN configuration.
A proactive mindset—ready to dive in, understand existing systems, and drive improvements.
A team player who shares knowledge and supports the wider IT function.
Comfortable working hybrid, with team office days on Wednesdays and increased presence during probation or as needed.
Confident handling escalations and communicating directly with users to resolve issues effectively.

Desirables

Knowledge of: Windows Server, VMWare, Nutanix, Arctic Wolf, Unitrends.
Familiarity with ITIL and Microsoft certification pathways.
App support or exposure to compliance and information governance in regulated environments.
Experience with server room migrations, firewalls (e.g., Juniper), Watchguard, Cisco, Meraki, SFTP, and security best practices.
Understanding of data and cyber security principles.
Experience using Power Platform, participating in BCP/DR planning, or working with VOIP/Teams Direct Routing.
Exposure to Azure, AWS, ADO, or database administration.

Benefits you can rely on

Great allowances for hybrid working:
🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.

📖 £500 annual development allowance: To spend on your chosen development area, whether that’s in your current role, or future roles.
🎁 15% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.

🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.

💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.

See more of our benefits here.