Senior Data Analyst

Job Description

At OVO, we understand that a one size fits all approach doesn't work for everyone. That's why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You'll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how:

• The Performance and Insight team exists to provide greater understanding of our operational performance, improve the accuracy and accessibility of data, and adapt quickly to our changing operational and technical environment. We handle complex and challenging issues and projects, embed a culture of continuous improvement, and enable the business' strategic transformation.
• Through great Data Governance -we make it easier to find and understand our performance data by implementing great data governance ensuring that data is managed systematically so it can be used efficiently, securely, and is accessible to those who need it.
• Easier to understand performance data - we create simple to understand MI against a set of visual standards, we work with each part of our business to educate our teams on how to spend the least amount of time finding the data vs investing their time in making the right decisions based on what the data tell us
• Understanding the work - we have a complex business and we architect MI to bring to light how we perform end-to-end showing what are the key drivers of work and where bottlenecks exist in the system.
• Innovation and collaboration - as well as making sure we create the best MI today we are looking forward to tomorrow to look at new ways to automate our reporting and embed AI as a way to help our stakeholders identify where their focus should be

We're hiring world class change leaders. Each role that we are hiring plays their own part in our mission; our role is to become the best in class energy provider, creating effortless customer experience built on trust and getting things right, first time. We do this through finding and working on the problems that matter most to our customers and employees.

This role in a nutshell

An exciting opportunity in this new role you'll be working with a team of experienced analysts to create engaging MI that tells the story of our business. You will work closely in a team led by a

Analytics Manager to partner with each of the functions to shape their domains and bring thought leadership on how to design MI for their function with an eye on reducing the time it takes for teams to find the right information and maximise their decision-making capability.

Opportunity to drive new methodologies in MI design and visualisation to deliver easier to understand, fit for purpose MI. Engaging with different functions within Operations to build "playbooks for performance" so that everyone understands how and where to measure their performance.

Your key outcomes will be

• Experts in data we work with you to create the right design for performance and reporting. Ensuring that the things we need to see of our performance are working and connected
• Build in automation from trusted data sources using our data governance standards
• Choose the right platforms for the audiences who need to consume the data
• Ensure data is available, scalable and accurate through great data governance
• Partner with Product to ensure data is ready when new functionality is created across our platforms
• We automate the monitoring of connections and fix when they break and know who to go to when things go wrong
• Take your requirements and build new reusable views of performance tailored to the different levels within your organisation
• Build processes that run regularly and require aggregation of multiple data points, to generate reports, dashboards, and visualisations that provide insights into past and current trends
• Deliver Regulatory reporting that is accurate, automated and meets requirements, working in partnership with our central Regs team to assure quality
• Extracts insights and builds narrative with limited support from others. Demonstrated ability conveying information that is adapted to the audience. Comfortable presenting work in front of an audience in an engaging way. Can review other's work and provide relevant feedback to more junior members
• Lead collaborative sessions such as meetings and workshops. Communicates clearly and listens to others.
• Reviews priorities to ensure we are maximising the impact of the team's work on business goals
• Identifies opportunities to improve the customer experience through the use of data and delivers customer focused outcomes where possible
• Aware of the company's strategy on a commercial level and how their team's strategy (and their own work) is a part of that. Challenges their own priorities when they aren't aligned to the team's strategy. Contributes to their team's strategy and vision.

You'll be a successful Senior Data Analyst here at OVO if you...

• Are comfortable in the world of telling the story of performance at a senior leadership level - effectively constructing narratives based on data analysis to effectively communicate insights and recommendations to senior leadership.
• Passionate about creating new insight through MI - to uncover new insights and to enhance the analytical capabilities of the organisation by providing training and support to staff on data analysis and interpretation.
• Love solving complex data problems and making a difference through collaboration. Bringing the right skills together to perform analytical deep dives on business issues to identify drivers and trends, extract insight from data and clearly explain their meaning. Applying the appropriate tools and methods to reach the best outcome and deliver the highest value impact for our customers and business.
• Are keen to develop your own skills and ways of working. We want to help enhance your skills whilst working here, and you'll have time to do this. We also run community engagement events, mentoring/coaching and there are ample opportunities for peer to peer and self led learning based around our career framework
• Have mastery of the key technical skills - Fluent with more advanced SQL features including analytic/window functions, CTEs, subqueries.. Has a good understanding of performance/processing concepts including normalisation, indexing, transactions, locking and partitioning. Knows different error handling techniques, including dealing with complexity issues. Able to build a narrative through the use of multiple visualisations that clearly present the important information and outcomes

Let's talk about what's in it for you

We'll pay you between ??45000 and ??55000 , depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You'll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO...and there's flex pay. We'll give you 9% Flex Pay on top of your salary - 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.

Here's a taster of what's on offer:

For starters, you'll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home
Get up to ??400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We'd be thrilled if you tick off all our boxes, yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply. We'd still love to hear from you!

If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..