Rejobs
PosiGen

Customer Experience Specialist

Conviértete en Especialista en Experiencia del Cliente en PosiGen en Nueva Orleans, Luisiana. Asegurarás una experiencia fluida para los clientes, respondiendo consultas y manejando llamadas. Disfruta de un ambiente de trabajo colaborativo y la oportunidad de contribuir a la energía renovable.
PosiGen
PosiGen
Nueva Orleans, Luisiana, Estados Unidos   Presencial   Tiempo Completo   USD 19–22 hourly  UTC-05:00

PosiGen

Descripción de la Empresa

PosiGen

St. Rose, LA, Estados Unidos

2011

Modelo de Negocio

Energía Renovable

Instalación de sistemas de energía solar y soluciones de eficiencia energética.

Venta e instalación de paneles solares, servicios de financiamiento y mantenimiento.

Ubicaciones y Geografía

Estados Unidos, especialmente en Louisiana, Texas, y otros estados del sur.

Cultura de la Empresa

Su misión es hacer que la energía solar sea accesible para todos, promoviendo la sostenibilidad y la eficiencia energética.

Fomentan un ambiente inclusivo y colaborativo, donde se valora la diversidad y la innovación.

Ofrecen programas de capacitación y desarrollo profesional para sus empleados.

Actividades y Proyectos

Implementación de sistemas solares en comunidades de bajos ingresos.

Desarrollo de soluciones de financiamiento para facilitar la adopción de energía solar.

Comprometidos con la reducción de la huella de carbono y la promoción de energías limpias.

Oportunidades Laborales

Ingenieros de energía solar, técnicos de instalación, y personal de ventas.

Ofrecen seguro médico, planes de jubilación y oportunidades de crecimiento profesional.

Información de Contacto

LinkedIn de PosiGen

Carreras en PosiGen


Última actualización el 2025-04-15 | Informar un problema

Job Description

As a Customer Experience Specialist, you will play a crucial role in ensuring a seamless experience for our customers. You will address system performance and maintenance inquiries, handle incoming and outbound calls professionally, and adhere to regulatory and company policies. Your primary focus will be on delivering a consistent and high level of service, meeting revenue targets, and achieving call objectives.

Essential Job Functions

  • Answer questions regarding PosiGen contractual obligations, system performance, and maintenance.
  • Receive incoming and outbound calls to customers.
  • Comply with regulatory and Company policies at all times.
  • Deliver a consistent and professional level of service at all times.
  • Achieve set revenue targets and call objectives.
  • Handle each call promptly and accurately, updating records accordingly.
  • Input customer-related data accurately and efficiently.
  • Ensure customer concerns are correctly actioned, and all cross-functional teams are notified.
  • Explain the terms of the lease as appropriate.
  • Complete any administrative tasks as required for the efficient running of the department.
  • Follow strict company policies and procedures at all times, ensuring that all requirements are met.
  • Additional duties are required as needed.

Competencies

  • Able to work independently and prioritize workload.
  • Persuasive, persistent, and self-motivated.
  • Able to show empathy, assertiveness, tact, and resilience.
  • Can relate to people from a variety of different backgrounds.
  • Ability to handle 30+ inbound/outbound phone calls and emails daily.
  • Ability to accurately type 45 words/minute.
  • Ability to adapt to a fast-paced, changing environment.
  • Ability to communicate effectively over the phone and email.

Core Competencies

  • Commitment to Excellence – Identify what needs to be accomplished and take action to achieve a standard of excellence beyond job expectations.
  • Corporate Values – Understand, embrace, and integrate PosiGen’s corporate values into everyday duties and responsibilities.
  • Customer Service - Identify and respond to current and future needs by providing excellent service to internal customers (employees)
  • Safety and Security – Promote a safe work environment for employees
  • Teamwork – Resourceful team player who builds, strengthens, and maintains collaborative relationships with others inside or outside the organization

Education/Experience

  • Two years of customer service experience
  • Salesforce experience is a plus
  • Bilingual in Spanish preferred
  • Proficiency with Google Workspace is preferred
  • Excellent written and verbal communication skills required
  • Excellent customer service experience and skills are required

Physical Demands

The physical requirements outlined are essential for performing the core duties of this role.

  • Primary responsibilities involve regular speaking, listening, standing, walking, using hands to handle or feel objects, and reaching with arms.
  • Occasionally, the role may require sitting, climbing, balancing, stooping, kneeling, crouching, or crawling. Employees must be able to frequently lift and move objects weighing up to 10 pounds and occasionally up to 40 pounds.
  • Vision requirements include the ability to focus at close and long distances, distinguish colors, maintain peripheral awareness, perceive depth, and make precise focus adjustments.

EEO Statement

PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify the Office of Human Resources.

Base Salary

$19 - $22 USD

Sobre el rol

22 mayo 2025

Tiempo Completo

Empresa

22 mayo 2025

Presencial

USD 19–22 hourly

PosiGen

posigen.com

  •  Nueva Orleans, Luisiana, Estados Unidos

Two years of customer service experience

UTC-05:00

Aplicar ahora

¿El empleo expiró?

Por favor, informa a PosiGen que encontraste este empleo en Rejobs. Esto nos ayudará a crecer y conseguir que más personas trabajen en energía renovable!

Cómo estás conectado

Ver tus conexiones

Consulta tus contactos en PosiGen en LinkedIn para aprovechar tu red a la hora de solicitar este puesto.

Trabajos similares cerca de Nueva Orleans, Luisiana, Estados Unidos

Manager, Employee Relations (m/w/d)

PosiGen

Houston, Texas, Estados Unidos  + 2 ubicaciones   Remoto   Tiempo Completo

Wind Field Technician

Aerones

Dallas, Texas, Estados Unidos  + 4 ubicaciones   Presencial   Tiempo Completo   USD 22–30 per hour

Customer Experience Specialist II - Bilingual (m/w/d)

PosiGen

Nueva Orleans, Luisiana, Estados Unidos   Presencial   Tiempo Completo   USD 19–21 per hour

Customer Care Supervisor

PosiGen

St. Rose, Estados Unidos   Presencial   Tiempo Completo

Customer Care Manager

PosiGen

Nueva Orleans, Luisiana, Estados Unidos   Presencial   Tiempo Completo   USD 70k–80k yearly

Customer Care Team Lead

PosiGen

St. Rose, Estados Unidos  + 1 ubicación   Presencial   Tiempo Completo   USD 22–25 per hour

Customer Care Team Lead

PosiGen

St. Rose, Estados Unidos   Presencial   Tiempo Completo   USD 22–25 hourly

Director, Associate General Counsel (m/w/d)

PosiGen

Houston, Texas, Estados Unidos  + 2 ubicaciones   Remoto   Tiempo Completo

Compartir con Amigos

Las apuestas son altas y el tiempo para hablar ha pasado. Ahora es el momento de actuar. Ayuda a un amigo a acelerar el cambio hacia un futuro sostenible.

Comparte este trabajo - Customer Experience Specialist - con tus amigos, y ayúdales a encontrar una carrera de la que puedan estar orgullosos.