
Customer Experience Specialist II - Bilingual (m/w/d)

PosiGen
Descripción de la Empresa
PosiGen
St. Rose, LA, Estados Unidos
2011
Modelo de Negocio
Energía Renovable
Instalación de sistemas de energía solar y soluciones de eficiencia energética.
Venta e instalación de paneles solares, servicios de financiamiento y mantenimiento.
Ubicaciones y Geografía
Estados Unidos, especialmente en Louisiana, Texas, y otros estados del sur.
Cultura de la Empresa
Su misión es hacer que la energía solar sea accesible para todos, promoviendo la sostenibilidad y la eficiencia energética.
Fomentan un ambiente inclusivo y colaborativo, donde se valora la diversidad y la innovación.
Ofrecen programas de capacitación y desarrollo profesional para sus empleados.
Actividades y Proyectos
Implementación de sistemas solares en comunidades de bajos ingresos.
Desarrollo de soluciones de financiamiento para facilitar la adopción de energía solar.
Comprometidos con la reducción de la huella de carbono y la promoción de energías limpias.
Oportunidades Laborales
Ingenieros de energía solar, técnicos de instalación, y personal de ventas.
Ofrecen seguro médico, planes de jubilación y oportunidades de crecimiento profesional.
Información de Contacto
Última actualización el 2025-04-15 | Informar un problema
Job Description
As a Tier 2 Customer Experience Specialist, you will serve as a key point of contact for escalated customer concerns, ensuring timely, professional, and effective resolutions. You’ll respond to inquiries related to system performance, maintenance, and lease terms, all while upholding regulatory standards and company policies.
This role requires strong problem-solving skills, a commitment to customer satisfaction, and the ability to manage complex interactions with professionalism and integrity. You'll be responsible for meeting revenue and call-related targets, maintaining accurate records, and taking ownership of dispute resolution.
Adaptability is essential, as you’ll also support administrative tasks and shift priorities as needed. Your dedication to delivering excellent service and following established procedures will directly support the success of our department.
Essential Job Functions
- Respond to escalated customer calls with urgency and professionalism to ensure swift and effective resolution.
- Address system performance and maintenance inquiries, providing clear and accurate information.
- Consistently adhere to all regulatory requirements and company policies.
- Maintain a high standard of service delivery with every customer interaction.
- Meet or exceed established revenue goals and call performance targets.
- Accurately log and update customer information in company systems following each interaction.
- Take full ownership of dispute resolution, ensuring appropriate actions are taken and all relevant parties are informed.
- Clearly explain lease terms and conditions as needed.
- Manage difficult customer interactions with tact, honesty, and professionalism, even when met with resistance.
- Apply sound judgment to determine the best course of action when addressing customer concerns.
- Perform administrative tasks as needed to support the efficient operation of the department.
- Rigorously follow all company procedures and compliance guidelines.
- Other duties as assigned by leadership.
Qualifications & Requirements
- High school diploma or GED required.
- Minimum of two years of customer service experience.
- Experience in the solar industry is strongly preferred.
- Familiarity with Salesforce is a plus.
- Proficiency in Google Workspace is preferred.
- Excellent written and verbal communication skills.
- Strong customer service skills and a proven ability to manage challenging interactions.
- Bilingual fluency in Spanish and English is preferred and required for specific assignments.
Physical Demands
The physical requirements outlined are essential for performing the core duties of this role.
- Primary responsibilities involve regular speaking, listening, standing, walking, using hands to handle or feel objects, and reaching with arms.
- Occasionally, the role may require sitting, climbing, balancing, stooping, kneeling, crouching, or crawling. Employees must be able to frequently lift and move objects weighing up to 10 pounds and occasionally up to 40 pounds.
- Vision requirements include the ability to focus at close and long distances, distinguish colors, maintain peripheral awareness, perceive depth, and make precise focus adjustments.
EEO Statement
PosiGen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding, please reach out to [email protected] or [email protected] to request an accommodation.
Base Salary
$19 - $21 USD
Sobre el rol
30 mayo 2025
Tiempo Completo
Empresa
30 mayo 2025
Presencial
USD 19–21 per hour
- Nueva Orleans, Luisiana, Estados Unidos
Minimum of two years of customer service experience
UTC-05:00
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