Prepayment Specialist

Job Description

We are looking for a passionate Prepayment Specialist to join the Prepayment team within Operations and enhance the experience for our prepayment customers. You will leverage the latest technology to support their account management and collaborate with internal and external partners to maximise available benefits. This role involves proactively improving customer experience, ensuring the functionality of smart and traditional meters, monitoring prepayment data and utilizing third-party platforms to maintain healthy customer accounts. We need an excellent communicator dedicated to providing exceptional customer support and collaborating effectively with internal teams on account management, new product development and compliance.

Responsibilities

• Excellent Communicator & Customer Focus: Effectively communicate with customers and stakeholders, ensuring exceptional care and a strong customer focus.
• Smart Meter & Account Management: Collaborate with internal teams to maintain prepayment meters and accounts and support new product and compliance initiatives.
• Proactive & Reactive Customer Support: Proactively promote smart meters and provide seamless transitions, while also delivering comprehensive inbound technical and service support.
• Report Monitoring and Recording Actions – use reports and record your actions on accounts and trackers.
• Continuous Learning & Collaboration: Seek opportunities for professional growth in smart metering and data analysis, liaise with internal and external partners, attend third party meetings, and prepare reports when required.

What you'll need to succeed

Essentials

• Passionate about clean technology and our purpose, with exceptional communication skills.
• Proven attention to detail and problem-solving abilities.
• Previous customer service and admin experience.
• Tech-interested, a quick learner who enjoys sharing knowledge.
• Thrives in a collaborative team environment with a focus on shared performance.

Desirables

• Previous energy experience within the UK energy industry and relevant regulations.
• Proven experience in data preparation and using CRM systems.
• Knowledge of Smart Metering and/or detailed knowledge of prepayment meters.

Benefits you can rely on

• Great allowances for hybrid working:
  🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
  🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
• 📖 £500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.
• 🎁 5% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
• 🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.
• 💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.

Our Commitment

We're a Committed Member of Inclusive Employers and value people’s differences - we recognise the strength that they give us. We work hard to be a supportive community where everyone has equal opportunities and we encourage applications from people irrespective of background, circumstances, age, disability, ethnicity, religion or belief, gender identity or sexual orientation.

Where are we?

Our office is based in Chippenham, Wiltshire and is conveniently located near the train station, providing green travel options for travel, as well as fast connections to Bristol, Bath, Swindon and London. The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges.

We promote work-life balance and flexibility through hybrid working, which combines both remote and office work. It provides our people with the opportunity to tailor their work schedules to suit their individual needs and preferences while maintaining productivity and engagement.