Quality Engineer Customer Quality & DQA

Job Description

The job holder will define and specify activities, processes, and standards to fulfill the quality requirements for manufactured materials, components, and products. He will continuously monitor the quality of products received, stored, and dispatched to ensure all meet set and agreed standards so as to drive a consistent product experience to the end customer across markets.

Responsibilities

• Quality management: Sample and visually monitor the quality of all import's products, Local manufacturing products, stocks in the trade, received, and ensure all products being dispatched meet the quality requirements and product labeling to comply with country specific quality standards.
• Analysis: Ensure to drive and guide primary analysis of customer return, field defects, and ensure to deliver the analysis reports to Manufacturers for improvement. Follow-up for timely implementations of solutions. Weekly and monthly analysis report to the Product Quality & engineering team. Lead and drive the solution for Non-product related & customer awareness related issue.
• Project Management: Track data, identify improvement projects, and manage cross functional implementation to maintain and improve quality standards.
• Data Management: Set and Audit data accuracy in the system, and ensure that Data input to the system is accurate and complete for product failure rate analysis. Proactively and consistently highlight any field failures and ensure follow-up for timely actions and implementation of the solution.
• Auditing: Auditing, monitoring, and determining the quality of Local manufacturing processes and/or outputs against defined internal and regulatory standards. Auditing of Cross functional departments, i.e., service centers, warehouse, call centers, etc., to ensure that Pre-defined protocols are being followed, which leads to customer satisfaction.
• Training & Guidance: Training to teams across Opco, coaching & guidance to execute the quality improvement activities, special Quality drive execution and time to time Quality project execution.
• Safety: Ensure and coordinate all safety and quality standards are adhered to from the point of product storage and movement within the Warehouse, support with communication of and adherence to the company wide safety awareness initiative, ensuring a safe, productive work environment for all & respective in-house service/repair centers. Organizing for the disposal of unrepairable goods.
• Reports: Manage Weekly and monthly MRM (management review meeting) reports for Kenya. Report and troubleshoot manufacturing process deviations and defects in finished goods.
• Maintain the infrastructure and systems necessary to consistently ensure the timely delivery of quality products.

KPIs

• Turnaround time (TAT) (Improve speed of Issue identification, timely and accurate data diagnosis, containment, & resolution)
• Product Defect Rate improvement
• Auditing & Improvement
• Carry out inspection and Analysis within the specified time
• Gap Analysis and Improvement plan
• Meet all safety KPI
• Weekly and monthly QC reports, daily

Requirements

Desired Skills and Experience

• A degree in a Technical related field (Electronics preferable) - a Diploma in Quality Control Management will be an added advantage.
• Six Sigma, Quality Gates, Quality tools and Audit certifications are desired.
• Minimum of 6-10 years in a busy quality assurance and product development environment in a manufacturing set-up - Consumer electronics/Home Appliances or Solar Appliances Preferable.
• Well versed and deep understanding of quality management processes, and procedures.
• Working knowledge of MS office application, well versed in presentations and had been interacted with cross functions teams, Suppliers and Market.
• Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality.
• Superior verbal and written communication skills (multiple language will be an advantage), with an emphasis on tact and diplomacy (Swahili language knowledge is preferable).
• Excellent organizational, multi-tasking and time-management skills.
• Passion for social enterprise, development of people and environmental benefits.