Responsable Contrats (H/F)

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent - want to join the ride?

Your main responsibilities are

Strategic Engagement

• Develop and maintain high level account plans for assigned priority customers - in collaboration with line manager and team leads.
• Collaborate with Product teams to provide voice of customer on how Wärtsilä's products, roadmap and strategy support Customer's goals
• Manage customer relationships, ensuring customer satisfaction, acting as the first point of contact towards customers, providing frequent updates and follow-up with customers
• Capture customer needs and offer suitable solutions through service agreements
• Drive account specific growth initiatives and identifying and acting on opportunities for additional up-sell/cross-sell
• Monitor account health of assigned portfolio - customer lifetime value and margin

Operational Engagement

• Ensure successful onboarding and smooth transition from customer delivery projects to lifecycle contracts (annual, service level, subscription based), actively supporting newly onboarded customers to reduce churn risk
• Act as a liaison between internal teams and customers to ensure customer queries are responded to in a timely manner
• Continuously improve proposal processes by incorporating feedback, best practices and tools development
• Coordinate between several stakeholders(internal and customer) teams to ensure commitments gets delivered on time

To be successful in this role, you should have:

• BSc. /MSc. in Business & Management or Engineering & Technology field, or equivalent experience
• Minimum 5 years of working experience as Customer Success Manager, Sales Manager, Project Manager or Product Manager
• Effective communication skills, both technical and commercial
• Customer oriented mindset with effective relationship building skills, including engagement with senior customer stakeholders (sponsors, champions and key users)
• Fluent in English, both verbal and written
• Strong coordination skills.
• Ability to maintain multiple agreements and customer relationships simultaneously.

It will be advantageous, if you have any of the following:

• Commercial acumen: understanding of contract structures, margin, and up-sell / cross-sell dynamics.
• Data literacy: comfort viewing dashboards and metrics such as customer lifetime value and margin performance
• Internal influencing and negotiation skills, including constructive push-back and managing trade-offs across functions.
• Extensive working experience with Fleet Optimization products, particularly the Optimization scope of products

Why you and us

You are valued - as your true self. At Wärtsilä we value diversity and are committed in supporting inclusive work community.

Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities - so you can develop beyond your potential.

You get to make a difference. Innovation and sustainability are important for us. Every day, we put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.

Contact & next steps

Submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you'll receive a confirmation email. We try our best to get back to everyone within 2-3 weeks after application deadline.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.