Engenheiro de Serviço de Distribuição

Job Description

We have an exciting opportunity for you to join our team as Distribution Service Engineer for Romania. Curious about what this role involves? Let's dive in:

• Manage hotline and ticket system for distributors, installers, and end users in Romania.
• Provide training sessions for distributors and installers in the region.
• Support onsite troubleshooting together with the Partner Success Manager.
• Assist in pre-sales customer visits alongside the Account Manager.
• Create and maintain FAQs, online courses, and documentation for the region.
• Prepare regular performance reports (weekly, monthly, quarterly, annual) for the department center.

Your profile

Sounds interesting, right? To make sure you feel confident and happy in this role, it would be great if you bring:

• Bachelor's degree or higher in Electrical Engineering or equivalent.
• Minimum 3 years of experience in after-sales or technical support in PV/ESS/O&M; inverter experience is a plus.
• Strong motivation and passion for success in the clean-tech industry.
• Language skills: English and Romanian at C1 level; Chinese is an asset.
• Proficiency in Microsoft Office and ability to learn quickly.
• Independent, focused, and comfortable in a dynamic, fast-paced environment.
• Willingness to travel 5-10% between local market and EU department center.

Our offer

Join a team that drives the green energy revolution! Our Distribution Service department is at the heart of customer success, ensuring smooth operations and technical excellence for our partners. You'll work in a collaborative environment with plenty of opportunities to grow your expertise in solar and energy storage solutions.