RMS Coordinator

Job Description

SELCO Foundation is an open source, not for profit organization that engages in field-based R&D and ecosystem building for deployment of clean energy solutions that alleviate poverty in tribal, rural and urban poor areas. The organization works in collaboration with practitioners in the social sector, energy entrepreneurs, NGOs from various developmental sectors and educational institutions to link the benefits of sustainable energy to poverty eradication. The organization works across verticals such as energy access, health, livelihoods with practitioners in the social sector, energy entrepreneurs and partners from various developmental sectors.You can find more information about SELCO Foundation on our organization website: https://selcofoundation.org.

Background on SELCO's Energy For Health program

The goal of this program is to strengthen delivery of healthcare for over 170 million people by reliably and sustainably powering 25,000 public health facilities in remote, rural, climate and socio-economically vulnerable regions across 12 states in India by 2026.Healthcare today, without considering the potential services to the uncatered populations in the world, is the 5th most polluting industry. The proposed program can help improve the quality of health services in a decentralized manner, while also making it a less carbon intensive sector. This program can prove to be the low hanging fruit for achieving SDG13 and SDG3 via SDG7. We believe that provision of 100% renewable energy and green building infrastructure for healthcare facilities, will democratize the much needed health services in the remote regions within India and account for future pandemic preparedness.

The Role

The broader goal is to use Remote Monitoring System to understand the functionality of the system, energy scenario in the Public Health Facilities and most importantly on Operations and Maintenance aspects.The Coordinator (Remote Monitoring System) is expected to focus on monitoring the existing installed RMS and planning for upcoming RMS installations. She/He should be willing to build and mentor a lean team and find ways to increase the quality of output, and implement best practices across all levels.

Key Responsibilities

• RMS Meter Procurement & Installation: Place RMS meter supply orders with Vendor as per program requirements in a timely manner; Support the team in conducting IP pinging tests (pre- and post-RMS installation).
• Post-installation Quality Checks: Identify wrong or loose connections and communicate with respective vendors (via WhatsApp and email) within a day of installation; Track and verify completion of rectifications.
• Data & Dashboard Management: Cross-verify updates made to the RMS installation tracker sheet by the team; Coordinate with Vendor for dashboard updates every alternate day; Highlight dashboard issues to Vendor and follow up for rectifications.
• Faulty Meter Management: Track faulty meters and coordinate replacements with Vendor and vendors until delivery at both ends.
• Performance Monitoring & Rectification: Communicate weekly with state teams on IDLE, INACTIVE, and high grid consumption cases for rectification; Ensure all inactive sites are mapped into the Saura-e-Mitra portal by raising tickets for respective states by CRM.
• Additional Support: Raise Material request; Provide dashboard-related training to field staff; verify installation and asset handover reports.
• Field Visits: Regular field visits to check the functional status, build capacity of the local team to manage the operations and maintenance of the RMS solution provided.
• Develop process documentation/checklists/templates to ensure regular monitoring of the RMS solution.
• Provide training to CRM, Technical staffs and other stakeholders on dashboard use.
• Regularly analyze data and share consolidated reports on system functionality, operations, and design inputs with internal teams.
• Coordinate with RMS vendor for scaling up implementation, faulty meter replacements, dashboard customization, bug resolution, and maintenance.
• Oversee collection, organization, and analysis of RMS data to derive actionable insights.
• Maintain documentation, manuals, and training materials related to RMS processes and best practices.
• Conduct regular audits of Saura-e-Mitra tickets data to maintain integrity and compliance with RMS.
• Any other assignment provided by Supervisor/Manager.

Qualification and Skills

• Bachelor's/ Master's degree in Electrical Engineering or relevant field.
• Minimum 2 years of experience in data analysis, energy system analysis or a related role.
• Familiarity with statistical analysis and modelling techniques relevant to the specific industry.
• Strong interpersonal and analytical skills along with the ability to take initiative, solve problems, follow through, and deliver on a deadline.
• Excellent written and vocal communication abilities, as well as the ability to adjust communication approach to various audiences.
• Experience in budgeting and forecasting.
• Demonstrating proactive approaches to problem-solving with strong decision-making capability and ability to work in an interdisciplinary and multicultural environment.
• Willingness to travel extensively in difficult terrains within and outside the State as and when required