Technical Customer Service Specialist

Join Nextracker as a Technical Customer Service Specialist in Sorocaba, Brazil. Support Latin American clients with technical issues, analyze tracker performance, and ensure customer satisfaction. Enjoy a collaborative environment focused on sustainability and innovation. Become a Technical Customer Service Specialist with Nextracker in Sorocaba, Brazil, supporting clients on Latin American projects. This role involves analyzing tracker performance, addressing technical challenges, and ensuring customer satisfaction through effective communication and problem-solving. You will also create support materials and conduct training sessions. Enjoy being part of a company committed to sustainability and innovation in the renewable energy sector.

Nextracker Sorocaba, Brazil On-site Full Time UTC-03:00

Nextracker

Company Overview

Name

Nextracker, rebranded as Nextpower

Headquarters

Fremont, CA, United States

Founded

2013

Size

Approximately 1,050 employees (source: cbinsights.com). Revenue of $2.7 billion in FY 2024 (source: cbinsights.com).

What They Do

Nextracker, now known as Nextpower, specializes in solar energy solutions, focusing on intelligent solar trackers, foundations, software, electrical balance of system (eBOS), robotics, and services tailored for utility-scale and ground-mounted distributed generation projects. Their innovative technology allows solar panels to track the sun, optimizing energy yield while ensuring durability against extreme weather conditions (source: cbinsights.com). The company’s flagship product, the NX Horizon tracker, features a modular and resilient design that is deployed globally, ensuring maximum uptime and efficiency. Additionally, the NX Horizon XTR is designed for complex terrains, reducing the need for extensive site grading, while the NX Horizon Low Carbon is recognized as the first verified low-emission tracker (source: nextpower.com). With over 600 patents, Nextpower leads the market as the #1 global tracker supplier, emphasizing made-in-USA production with a capacity of 300 MW per week (source: ptc.com). Their target markets include engineering, procurement, and construction (EPC) firms, developers, and asset owners in the utility-scale solar sector, where they differentiate themselves through integrated systems that reduce levelized cost of energy (LCOE) and enhance installation speed and yield (source: nextpower.com).

Projects & Track Record

Nextpower has an impressive track record, having contributed to over 1,000 solar plants across more than 40 countries, with over 20 GW tracked as of 2022, and this number is expected to grow significantly with over 100 GW of trackers shipped (source: ptc.com). Their notable projects include widespread deployments of the NX Horizon tracker, which have been instrumental in enhancing efficiency in utility-scale solar installations. While specific project names are not extensively detailed, partnerships with companies like Primoris Services highlight their capability in managing complex soil conditions (source: dcfmodeling.com). The company’s ongoing commitment to innovation is evident in their recent developments, including the establishment of U.S. steel lines in Phoenix and Corpus Christi, which support their manufacturing capabilities (source: pv-magazine-usa.com).

Recent Developments

In the past two years, Nextpower has undergone significant transformations, including the completion of its spin-off from Flex in 2024 and the acquisition of Ojjo on June 20, 2024, which expanded their foundations business for challenging soils (source: ngpenergy.com). The launch of NX Foundation Solutions in July 2024, which incorporates Ojjo's Truss Driver technology, has further enhanced their offerings, allowing for over 1 million piles driven (source: investors.nextracker.com). Additionally, the establishment of a dedicated AI/robotics division and the appointment of Chief AI Officer Francesco Borrelli signal Nextpower's commitment to integrating advanced technologies into their operations (source: powermag.com). The rebranding to Nextpower on November 12, 2025, reflects their strategic shift towards a broader range of power technology innovations, including eBOS and power conversion systems expected to launch in 2026 (source: pv-tech.org).

Working There

Nextpower offers a diverse range of roles across various departments, including engineering, operations, quality assurance, manufacturing, sales, and new positions in AI and robotics. The company employs over 300 internal users and collaborates with around 200 suppliers across multiple countries, including the U.S., Australia, India, Mexico, and Spain (source: zoominfo.com). The Fremont headquarters serves as a central hub for hiring, complemented by manufacturing sites in Phoenix, Arizona, and Corpus Christi, Texas. The company culture emphasizes rapid innovation, with processes designed to accelerate product launches and approvals, fostering a collaborative environment that transcends geographical boundaries (source: ptc.com). While specific benefits are not extensively detailed, the competitive cleantech environment and hybrid work model in Fremont suggest a focus on employee satisfaction and engagement (source: climatebase.org).

Contact

Website · Careers · LinkedIn

Last updated on 2025-12-27 | Report an issue

Job Description

Support clients related to Latin American projects in issues related to technical support challenges, recommend solutions to technical issues and meet their needs in purchasing additional parts and services. Support and perform critical analysis of tracker performance and warranty claims, as well as support the shipment of replacement equipment if the defect is proven and maintain, support external and internal clients regarding the configuration and communication of Nextracker equipment. Support and monitor warranty rework activities in projects, in order to ensure client satisfaction within current technical standards and norms, deadlines, costs and agreed requirements.

Roles & Responsibilities

Critically analyze the activities under your responsibility, with regard to scope, negotiated deadlines and other information aimed at meeting customer requirements, in order to ensure service and good relationships;
Monitor and evaluate planned and achieved goals, implementing action plans to maintain excellence in service;
Operational problem diagnosis through comprehensive data analysis and close collaboration with the technical services team to ensure tracker performance and reliability.
Hold meetings with clients in order to present all requested information for clarification;
Create and update instruction and maintenance manuals, help guides and other support materials;
Conduct training for internal and external customers remotely and in person;
Support the preparation of quotations, schedules, action planning, as well as monitor and evaluate the progress of warranty rework programs;
Monitor, define and maintain the warranty inventory and provide technical support regarding the replacement of parts;
Perform activities for the replacement and shipping of parts, whether under warranty or extra sales, in accordance with each contract and its shipping terms, as well as support the logistics, materials and customer teams in these processes;
Critically analyze defects/failures reported by customers and support all customer needs, whether remotely or in person;
Monitor performance indicators (KPIs) of your activities and evaluate opportunities or alternatives that allow improvements in processes.

Education and Experience Requirements

Bachelor's degree in electrical or energy engineering
Advanced English
Office Package: MS Visio, MS Project, and MS Power BI.
PVsyst
Experience in performance engineering of large-scale photovoltaic plants, including operational data analysis (extraction and analysis of SCADA monitoring system data to update modeling assumptions and evaluate operational performance).
Knowledge in photovoltaic system modeling and simulation (performing simulations in PVsyst), including the use of various meteorological databases for projects.
Understanding of solar positioning algorithms.

Desirable

Spanish
Knowledge of various physical models, such as transposition models (including P??rez), with a solid understanding of bifacial modeling and albedo assessment.
Experience with regression and statistical models, including correction of measured data using satellite data.
Experience with detailed energy production assessment.
Desirable knowledge in optical and electrical modeling of photovoltaic materials and devices.
Expertise in uncertainty analysis and energy yield assessment.
Ongoing monitoring and maintenance of technical knowledge on photovoltaic system design.
Familiarity with international performance testing standards, such as IEC 61724.

At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services.

For us at Nextracker, sustainability is not just a word. It's a core part of our business, values and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations.