O&M Lead - Residential Solar / Roofing

Become the O&M Lead for Residential Solar/Roofing at Venture Solar in Stamford, Connecticut. In this leadership role, you will ensure exceptional service for residential solar and roofing customers, manage warranty claims, and lead a team in resolving issues efficiently. Enjoy competitive salary, full benefits, and opportunities for professional growth in a dynamic renewable energy company. Join Venture Solar as the O&M Lead for Residential Solar/Roofing in Stamford, Connecticut. This in-office leadership position is vital for delivering outstanding post-installation service to residential solar and roofing clients. You will oversee service operations, manage warranty claims, and lead a team to resolve issues swiftly. With a competitive salary, full benefits, and opportunities for professional development, this is your chance to excel in a growing renewable energy company.

Venture Solar Stamford, Connecticut, United States On-site Full Time UTC-05:00

Venture Solar

Company Overview

Name

Venture Solar

Headquarters

Brooklyn, New York, United States

Year Founded

2016

Business Model

Sector

Renewable Energy

Core Activities

Venture Solar specializes in the design, installation, and maintenance of solar energy systems for residential properties. They focus on providing affordable solar solutions that help homeowners reduce their energy costs and carbon footprint.

Revenue Streams

The company generates revenue primarily through the sale and installation of solar panels and related equipment. They also offer financing options and maintenance services, which contribute to their overall revenue model.

Locations & Geography

Global Presence

Venture Solar operates primarily in the United States, with a strong presence in New York and surrounding states. Their focus is on expanding their services to more regions as the demand for renewable energy solutions grows.

Company Culture

Mission & Values

Their mission is to make solar energy accessible and affordable for all homeowners. They value sustainability, innovation, and customer satisfaction, striving to create a positive impact on the environment and the communities they serve.

Work Environment

Venture Solar promotes a collaborative and inclusive work environment where employees are encouraged to share ideas and contribute to the company's growth. They emphasize teamwork and support among staff to achieve common goals.

Employee Development

The company invests in employee development through training programs and workshops that enhance skills related to solar technology and customer service. They believe in fostering a culture of continuous learning and professional growth.

Career Opportunities

Job Openings

Typical job openings at Venture Solar include positions in sales, installation, project management, and customer service. They seek individuals who are passionate about renewable energy and committed to providing excellent service.

Benefits & Perks

Venture Solar offers competitive salaries, health benefits, and opportunities for career advancement. They also provide a supportive work environment that values work-life balance and employee well-being.

Contact Information

Social Media

Homepage

venturesolar.com

Last updated on 2025-04-22 | Report an issue

Job Description

Venture Home Solar is seeking an experienced O&M Lead - Residential Solar / Roofing to join our Stamford, CT team. This in-office leadership role is critical to ensuring exceptional post-installation service for our residential solar and roofing customers. You will oversee all proactive and reactive service operations, manage warranty claims, and lead a team to resolve issues quickly and efficiently.

If you have deep hands-on experience in solar and roofing systems, thrive in a fast-paced environment, and excel at remote troubleshooting and team coordination-this is your opportunity to lead service excellence at a growing renewable energy company.

Key Responsibilities

Oversee all O&M service requests for residential solar systems and roof warranty claims (proactive monitoring + inbound tickets).
Lead remote troubleshooting with homeowners, on-site technicians, and inverter manufacturers (Enphase, SolarEdge, Tesla, etc.) to resolve issues before dispatching field teams.
Coordinate field service dispatches, ensuring efficient scheduling, technician preparedness, and timely resolution.
Manage open cases and service tickets in our CRM/system, driving accountability and closure within SLA targets.
Lead and mentor the O&M team, setting priorities, conducting daily stand-ups, and ensuring high performance and customer satisfaction.
Serve as the technical escalation point for complex solar + roofing issues, leveraging extensive field experience.
Track KPIs including first-time fix rate, response time, customer satisfaction, and warranty claim outcomes.
Collaborate with installation, sales, and warranty teams to prevent recurring issues and improve system design/quality.
Complete company reports on findings from field appointments for issues like roof leaks and installation damage.
Maintain accurate documentation of service history, resolutions, and parts usage.

Qualifications

5+ years of hands-on field experience in residential solar PV installation, commissioning, and troubleshooting OR
5+ years of field experience in residential roofing (installation, inspection, leak diagnosis, warranty evaluation)
Expert-level knowledge of major residential inverters (Enphase, SolarEdge, Tesla, SMA, etc.) and monitoring platforms
Proven ability to remotely diagnose solar production issues, error codes, and communication faults
Strong leadership experience managing technicians and service workflows
Proficiency with service ticketing/CRM systems (e.g., ServiceTitan, Salesforce, Zendesk)
Excellent communication skills - must translate technical details to customers and internal teams
Valid driver's license and clean record (occasional field visits may be required)
NABCEP certification or roofing trade certification a strong plus