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Venture Solar

O&M Lead - Residential Solar / Roofing

Become the O&M Lead for Residential Solar/Roofing at Venture Solar in Stamford, Connecticut. In this leadership role, you will ensure exceptional service for residential solar and roofing customers, manage warranty claims, and lead a team in resolving issues efficiently. Enjoy competitive salary, full benefits, and opportunities for professional growth in a dynamic renewable energy company.
Venture Solar
Venture Solar
Stamford, Connecticut, United States   On-site   Full Time  UTC-05:00

Venture Solar

Company Overview

Venture Solar

Brooklyn, New York, United States

2015

Approximately 300 employees (source: venturesolar.com).

What They Do

Venture Solar focuses exclusively on solar photovoltaic (PV) installation technology, specializing in high-efficiency SunPower solar panel systems optimized for energy production. The company pairs these systems with advanced in-home monitoring controls and comprehensive warranties, ensuring that all installation, design, and service work is performed in-house rather than outsourced. This approach allows Venture Solar to maintain strict quality control throughout the installation process (source: venturesolar.com). Their core services include providing full end-to-end solar power systems for both residential homeowners and commercial business owners, enabling significant reductions in electric bills through clean energy generation and access to tax credits. Positioned as a one-stop shop, Venture Solar aims to deliver a "world-class product with world-class service" based on the founders' extensive prior industry experience (source: entrepreneur.com). The company primarily targets homeowners and businesses in the Northeast United States, with service areas that encompass New York City, Long Island, New Jersey, Connecticut, Rhode Island, New Hampshire, Massachusetts, Maine, Delaware, Maryland, and Pennsylvania (source: venturesolar.com). Competitively, it differentiates itself through its in-house operations model, exponential growth driven by referrals, and an exclusive early partnership with SunPower, which has earned it multiple awards, including the 2017 "Residential Regional Dealer of the Year" and "Residential Regional Top Producer of the Year" (source: venturesolar.com).

Projects & Track Record

A key milestone in Venture Solar's track record is the completion of its 1,000th solar installation in New York City in 2017, just three years after its founding. By that point, the company had served over 1,000 customers, although specific project names, capacities in megawatts, and costs are not detailed in available records (source: venturesolar.com). Ongoing expansions as of 2018 included the rollout of services to Nassau County starting in January 2018 and the establishment of full Long Island operations with a new office and warehouse by September 2018. This expansion was aimed at enhancing service for hundreds more customers and broadening their coverage across the Northeast (source: venturesolar.com). While the company has not documented any major projects post-2018, its foundational alliance with SunPower for high-efficiency panels remains a significant aspect of its operations, with primary clients being individual homeowners and local businesses seeking to save on their energy bills (source: entrepreneur.com). Geographically, Venture Solar's presence is concentrated in the Northeast U.S., with its headquarters in Brooklyn, a branch in Long Island, and service expansion reaching ten states by its latest scope (source: venturesolar.com).

Recent Developments

Recent news from the last two years prior to available data includes the January 2018 service expansion to Nassau County and the March 2018 growth of their footprint to Long Island, culminating in the September 2018 opening of a dedicated Long Island office and warehouse to enhance local service for hundreds more customers (source: venturesolar.com). In 2017, the company secured major awards from SunPower, including "Residential Regional Dealer of the Year" for its customer focus and leadership, and "Residential Regional Top Producer of the Year" for achieving the highest shipment volume, highlighting its early growth phase. However, there are no records of acquisitions, mergers, or funding rounds disclosed, and the 1,000th installation in 2017 stands as the primary quantifiable achievement noted (source: venturesolar.com).

Working There

For job seekers, Venture Solar offers a variety of roles across its in-house operations, including installation technicians, sales positions, administrative support, and warehouse staff. The company emphasizes active hiring during its 2018 Long Island expansion to support growth in serving new areas (source: venturesolar.com). Hiring focuses on the Brooklyn headquarters and the Long Island branch/warehouse, targeting candidates with ambition, drive, and a "student-mentality" to join its mission-driven team, which has now grown to over 300 employees (source: venturesolar.com). The company culture is characterized by a high-growth, referral-driven environment built by founders who bootstrapped from two people to hundreds, emphasizing in-house excellence, customer satisfaction, and team motivation around solar adoption. This culture is further illustrated in founder videos where they discuss overcoming industry challenges to provide a "pleasurable experience" and a unified cause (source: youtube.com). While specific benefits packages are not documented, the firm highlights unbeatable warranties and exceptional service as internal standards that may extend to employee value propositions (source: venturesolar.com).

Contact


Last updated on 2025-12-26 | Report an issue

Job Description

Venture Home Solar is seeking an experienced O&M Lead - Residential Solar / Roofing to join our Stamford, CT team. This in-office leadership role is critical to ensuring exceptional post-installation service for our residential solar and roofing customers. You will oversee all proactive and reactive service operations, manage warranty claims, and lead a team to resolve issues quickly and efficiently.

If you have deep hands-on experience in solar and roofing systems, thrive in a fast-paced environment, and excel at remote troubleshooting and team coordination-this is your opportunity to lead service excellence at a growing renewable energy company.

Key Responsibilities

  • Oversee all O&M service requests for residential solar systems and roof warranty claims (proactive monitoring + inbound tickets).
  • Lead remote troubleshooting with homeowners, on-site technicians, and inverter manufacturers (Enphase, SolarEdge, Tesla, etc.) to resolve issues before dispatching field teams.
  • Coordinate field service dispatches, ensuring efficient scheduling, technician preparedness, and timely resolution.
  • Manage open cases and service tickets in our CRM/system, driving accountability and closure within SLA targets.
  • Lead and mentor the O&M team, setting priorities, conducting daily stand-ups, and ensuring high performance and customer satisfaction.
  • Serve as the technical escalation point for complex solar + roofing issues, leveraging extensive field experience.
  • Track KPIs including first-time fix rate, response time, customer satisfaction, and warranty claim outcomes.
  • Collaborate with installation, sales, and warranty teams to prevent recurring issues and improve system design/quality.
  • Complete company reports on findings from field appointments for issues like roof leaks and installation damage.
  • Maintain accurate documentation of service history, resolutions, and parts usage.

Qualifications

  • 5+ years of hands-on field experience in residential solar PV installation, commissioning, and troubleshooting OR
  • 5+ years of field experience in residential roofing (installation, inspection, leak diagnosis, warranty evaluation)
  • Expert-level knowledge of major residential inverters (Enphase, SolarEdge, Tesla, SMA, etc.) and monitoring platforms
  • Proven ability to remotely diagnose solar production issues, error codes, and communication faults
  • Strong leadership experience managing technicians and service workflows
  • Proficiency with service ticketing/CRM systems (e.g., ServiceTitan, Salesforce, Zendesk)
  • Excellent communication skills - must translate technical details to customers and internal teams
  • Valid driver's license and clean record (occasional field visits may be required)
  • NABCEP certification or roofing trade certification a strong plus

What We Offer

  • Competitive salary (commensurate with experience)
  • Full benefits: health, dental, vision, 401(k) with match
  • Paid time off + holidays
  • Professional development and training
  • Opportunity to grow with a fast-scaling solar + roofing leader

Venture Home Solar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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About the role

November 26, 2025

Full Time

Company

January 2, 2026

On-site

Venture Solar

venturesolar.com

  •  Stamford, Connecticut, United States

5+ years in solar PV or roofing

UTC-05:00

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