Collections Officer

Become a Collections Officer with Brighte Capital in Sydney, Australia. Handle customer payment issues, negotiate solutions, and monitor accounts. Enjoy flexible working arrangements, free lunches, and social events. Join Brighte Capital as a Collections Officer in Sydney, Australia, where you'll assist customers with payment issues and negotiate payment plans. This role involves monitoring accounts and preparing insightful reports. Enjoy flexible working arrangements, free lunches, and a vibrant social culture. Be part of a mission-driven team that values diversity and offers opportunities for professional growth.

Brighte Capital Sydney, Australia Hybrid Full Time UTC+11:00

Brighte Capital

Company Overview

Name

Brighte Capital

Headquarters

Sydney, NSW, Australia

Founded

2015

Size

Approximately 110 employees (source: ibisworld.com). Revenue of $48.051 million for the year ending June 2024 (source: ibisworld.com).

What They Do

Brighte Capital, operating as Brighte, is a private fintech company that specializes in providing point-of-sale financing solutions aimed at facilitating affordable access to sustainable home upgrades, particularly in the renewable energy sector. Founded in 2015, the company initially started as a digital payments platform connecting homeowners with home improvement businesses but has since evolved to focus on enabling the adoption of solar energy, batteries, and other energy-efficient upgrades (source: rocketreach.co). Brighte's innovative financing model allows homeowners to access 0% interest payment plans while ensuring that over 2,200 partner vendors receive instant lump-sum payments, effectively streamlining the process of acquiring sustainable products (source: climatebase.org). The company primarily targets Australian residential customers and small-to-medium enterprises (SMEs) looking to invest in solar panels, energy management systems, and electrification solutions (source: climatebase.org). By focusing exclusively on sustainability financing, Brighte differentiates itself from traditional lenders, positioning itself as a leader in the green energy sector (source: rocketreach.co).

Projects & Track Record

Brighte Capital has made significant strides in promoting the adoption of renewable energy across Australia, having processed over $1.9 billion in finance applications and assisted more than 150,000 households in installing solar energy systems. This collective effort has resulted in the generation of approximately 2,400 GWh of clean energy and a reduction of over 1.6 million metric tonnes of CO2e emissions annually (source: brighte.com.au). While Brighte does not directly develop renewable energy projects, its financing solutions have enabled widespread adoption of solar installations, contributing to a growing demand for sustainable homes, which is projected to reach $1 billion by mid-2025 (source: brighte.com.au). The company has established partnerships with over 2,200 SMEs across Australia, facilitating solar, battery, and electric vehicle upgrades, although specific project names are not detailed (source: brighte.com.au). Key clients include OVO Energy Australia and CIT, with collaborative initiatives aimed at promoting renewable energy solutions, particularly for women-led projects in the ACT (source: brighte.com.au).

Recent Developments

In recent years, Brighte has achieved notable milestones, including reaching $1 billion in sustainable home demand and announcing its commitment to carbon neutrality by 2025. On June 19, 2025, Brighte became the principal partner of Solar Cutters, a move aimed at supporting solar installers across Australia (source: brighte.com.au). The company has also engaged in several strategic partnerships, such as the collaboration with evee on August 5, 2024, to offer tailored sustainability solutions, and a partnership with OVO Energy Australia on May 24, 2024, to provide affordable energy equipment (source: brighte.com.au). Additionally, Brighte has been involved in empowering women in renewable initiatives through its collaboration with CIT, which was announced on April 19, 2024 (source: brighte.com.au). The company also secured a $100 million Series C funding round, led by Grok Ventures, further solidifying its financial position in the market (source: zoominfo.com).

Working There

Brighte offers a diverse range of roles across various departments, including engineering, product management, sales and marketing, and operations, primarily based at its Sydney headquarters located at 1 Margaret St. The company culture is characterized by a strong emphasis on innovation, collaboration, and continuous learning, fostering an environment that supports employee well-being (source: salestools.io). The headquarters features modern amenities such as open-plan offices, flexible seating arrangements, wellness rooms, and fitness centers, all designed to promote dynamic teamwork and productivity (source: salestools.io). While specific benefits packages are not publicly documented, Brighte is committed to providing professional growth opportunities in a supportive environment, appealing to individuals passionate about accelerating clean energy through financial solutions (source: salestools.io).

Contact

Website · Careers · LinkedIn

Last updated on 2025-12-27 | Report an issue

Job Description

Our mission is to make consumer energy resources (CER) affordable and accessible for everyone.

Brighte is building the platform to enable and accelerate the energy transition by making it affordable, easy and less risky to buy and sell energy equipment.

Our founder and CEO, Katherine McConnell, has been awarded Telstra Businesswoman of the year in 2020 as well as winning the Sustainability Crusader award at B&T's 2023 Women Leading Tech Awards. She is a passionate and humble leader who has a human first approach to business.

As a business in 2025, we have been named a AFR Sustainability Leader within the Banking and Finance category and won the inaugural Sustainability Award at the Affies in 2024!

What You'll Do

Handle inbound and outbound calls and emails to help customers with payment issues and keep things running smoothly.
Negotiate payment plans and hardship solutions that genuinely help customers get back on track.
Spot the signals and identify early warning signs of financial stress and step in with empathy and compliance.
Own your portfolio and monitor accounts, process adjustments, reconcile balances, and keep everything accurate and up to date.
Achieve performance benchmarks while delivering great customer experiences.
Show off your insights by preparing weekly and ad-hoc reports that highlight trends and opportunities.
Provide expert knowledge on all things collections.
Team up for success and work closely with senior management, sales, and vendors to accelerate resolutions.
Participate in training and coaching sessions to sharpen your skills and grow your career.

What You'll Bring

Have high integrity and strong judgement ensuring our customer's privacy is always protected.
A quick learner who is able to develop sound knowledge of Brighte's products, our policies and relevant legislation.
You are a skilled problem solver and have experience with dispute resolution and negotiation skills.
Ability to work in a fast paced, high pressure, and dynamic environment meeting customer needs.
You are skilled at building and maintaining strong, long-lasting customer relationships.
A forward thinker who actively seeks opportunities and proposes continuous process improvement solutions.
Able to work autonomously with strong attention to detail.
Understanding of relevant regulatory legislation under the Australian Securities and Investments Commission Act (2001) (ASIC Act), Competition and Consumer Act, The Anti-Money Laundering, and Version 1 June 2021 Counter-Terrorism Financing Act and Privacy Act; and National Consumer Credit Protection Act.
Experience with FinPower a bonus.

What's in it for you?

Flexible working arrangements to suit individual needs and a hybrid work model. Our office is designed for collaboration, creativity and balance between office engagement and remote flexibility. Our in-office days are Monday through Thursday (4 days), with Friday as a remote day.
Free lunch! Yes, there is such a thing! Kickstart your week with our Monday Mingle meaning lunch on us and great company. From tacos, to sushi, to charcoal chicken, it's a delicious way to catch up, unwind and connect.
Get social. We host a range of social activities at Brighte. A fan-favorite being our weekly Thursday social event, where you can catch up with colleagues over a drink, snack and a game of table tennis.
We want our employees to share in Brighte's success. You will be given an opportunity to join our Employee Share Option Plans (ESOP).
Snacks galore - who doesn't love that? Our thoughtfully stocked pantry includes snacks to suit your every mood. Fresh bread, protein bars, popcorn, fresh fruit, chocolate, soy crisps, cookies - you name it! We also offer a carefully curated collection of wines and beer on tap for those looking to unwind or enjoy a social moment.
End-of-trip facilities. Cycle in to work, lock up your wheels and have a shower in our end-of-trip facilities, which come complete with towel service and hair dryers.
Anniversary leave - your dedication at Brighte won't go unnoticed. Enjoy an extra day to celebrate your work anniversary with us.

Diversity and Inclusion

At Brighte, we celebrate diversity and encourage you to bring your whole self to work. Our inclusive culture is the foundation of our innovative and dynamic environment.

Named LinkedIn's #10 Top Australian Start Up (2021), we know we wouldn't be anywhere without our investors, who believe in our mission and the opportunities that lie ahead for a brighter future.

Airtree Ventures, Grok Investments, Kim Jackson and Scott Farquhar's Skip Capital, and Qualgro Partners all continue to support Brighte in making this dream a reality!

If you want to join this mission-driven, inclusive, and highly collaborative team, click apply and upload your resume! All applicants will receive a response.

As part of our process, we require all candidates to undertake references and background checks, which include a police check, anti-money laundering and bankruptcy checks.