IT-Support First Level (m/w/d)

Become an IT Support Specialist with GOLDBECK SOLAR in Farnborough, UK. Provide first-level support for technical issues, manage user accounts, and assist with IT security policies. Enjoy a collaborative work environment and the opportunity to shape the global energy revolution. Join GOLDBECK SOLAR in Farnborough, UK, as an IT Support Specialist. In this proactive role, you will provide first-level support for technical issues, manage user accounts, and collaborate with higher support levels to maintain a secure IT environment. Enjoy a trusting and professional work atmosphere, excellent conditions for independent work, and the chance to participate in the global energy revolution.

GOLDBECK SOLAR Group Farnborough, United Kingdom On-site Full Time UTC+00:00

GOLDBECK SOLAR Group

Company Overview

Name

GOLDBECK SOLAR Group, a subsidiary of the Goldbeck Group

Headquarters

Hirschberg an der Bergstraße, Germany

Founded

2001

Size

Approximately 550 employees and a revenue of 218.8 million euros in 2023 (source: goldbecksolar.com).

What They Do

Goldbeck Solar focuses exclusively on solar photovoltaic technology, providing turnkey, large-scale systems for open spaces, industrial, and commercial rooftops. The company is not involved in wind energy, storage solutions, or hydrogen, but offers integration solutions for photovoltaics (source: wikipedia.org). Their services encompass the entire value chain: project development for landowners and developers, engineering/procurement/construction (EPC), operations and maintenance (O&M) services for yield optimization, asset management for risk reduction, and financing through Goldbeck Solar Investment (source: goldbecksolar.com). Their products include proprietary substructures such as the Sunovation and Sunolition systems, designed for flat roofs and open spaces, emphasizing the quality of "Made in Germany" (source: goldbecksolar.com).

Projects & Track Record

Goldbeck Solar has completed remarkable projects, including early open space installations in Spain in 2008, with a cumulative installed capacity of 200 MWp in North America by 2022 and an additional 200 MWp planned for 2023 (source: wikipedia.org). The company holds an O&M portfolio of 1.5 GWp and has constructed a total of 2.5 GWp across 20 countries (source: goldbecksolar.com). Key customers include industrial companies, municipalities, and landowners, with partnerships established with Fraunhofer ITWM for software solutions and with Ensinger/BASF for mounting systems (source: goldbecksolar.com).

Recent Developments

In the past two years, Goldbeck Solar reported a revenue of 218.8 million euros and 150 employees in 2023, with an increase to 365 employees by April 2023 (source: goldbecksolar.com). The company was awarded the title of TOP Employer 2022 in the energy sector, highlighting the team's commitment (source: goldbecksolar.com). There have been no major acquisitions or mergers since independence in 2018, instead, there has been steady organic growth with an O&M portfolio of 1.5 GWp by 2023 (source: growjo.com).

Working There

Goldbeck Solar offers positions in project development, EPC (Engineering, Procurement, Construction), O&M/Asset Management, sales, finance/accounting, and HR, with international job opportunities (source: goldbecksolar.com). Recruitment takes place both at the headquarters in Hirschberg an der Bergstraße and at subsidiaries in North America, the UK, Poland, the Netherlands, and Mexico (source: growjo.com). The company culture is characterized by a family-run structure under founder Joachim Goldbeck and a strong focus on team enthusiasm for solar energy (source: goldbecksolar.com).

Contact

Website · Career · LinkedIn

Last updated on 2025-12-26 | Report an issue

GOLDBECK SOLAR is a leading provider of turnkey solar systems on commercial roofs and ground mounted utility scale PV power plants. With our team of dedicated employees, we develop, plan, build, operate and finance photovoltaic systems in Germany, Europe and worldwide - tailor-made with a standardized approach.

What you can expect

We are looking for a proactive and service-oriented IT Support Specialist to ensure smooth day-to-day IT operations for our employees. In this role, you will act as the first point of contact for technical issues, support our standard IT tools, and collaborate closely with higher support levels to maintain a secure and efficient IT environment.

Tasks

First-level IT Support for incidents and service requests (Service Desk, ticket handling, end-user support)
Managing user accounts and devices, including hardware, software, and MFA
Escalation and coordination of incidents with 2nd and 3rd level support
Maintenance of documentation and knowledge base articles
Support the implementation of IT security policies and compliance standards
Assist with user onboarding and offboarding processes

Profile

At least three years of experience in IT support or a similar technical role
Completed IT-related vocational training or equivalent practical experience
Solid understanding of Windows clients, common office applications, and basic networking
Strong communication skills in English; German and Italian are a plus
Hands-on approach, problem-solving skills, and customer-focused approach
Ability to work independently while collaborating effectively with the broader IT team

Benefits

Open, trusting and professional cooperation with a focus on success and enjoyment in daily work
Cooperation with a highly trained team in a dynamic, international market
Excellent conditions for independent work as well as exciting and challenging topics
Participation in shaping the global energy revolution
Employee events