Senior Business Analyst

Job Description

The Senior Business Analyst has accountability for root cause analysis, business improvement & change, reporting, identification and establishment of effective process controls, and the definition and recommendation of improvements for senior management approval. This incorporates the accountability for the outsource invoice validations and contract management and the improvements identified will help to manage the outsource budget.

For this expert knowledge in the system would be appreciated (Example: SAP CRM and ISU, UI5).

The Senior Business Analyst main functions:

• Process definition and changes to improve and adapt to regulatory or other changes (smart, etc)
• Data analysis and monitoring activities after SAP changes ensuring that this is reflected in the outsourcing reductions
• Process improvement
• Testing the CR and incidents delivered from third parties.

What you'll be doing

Key accountabilities will include - but not be limited to - the following:

• Manage and undertake root cause analysis, idea generation and subsequent implementation and review of robust business solutions aimed at delivering quality across all Energy Retail processes
• Monitoring the production activity after the promotion of new functionalities or changes in the system analysing the data from the system and the impact on the processes
• Take ownership of all analysis and produce recommendations and reporting in relation to internal & external performance analysis
• Proactive analysis of KPIs to identify system or process issues.
• Document existing business processes and workflows and translate business requirements into functional requirements for technical teams.
• Collaborate with business stakeholders, developers, and testers to drive forward system and process improvements

What you'll bring

• Specific knowledge of SAP for Utilities (i.e. CRM, ISU)
• Extensive knowledge on Python, Synapse SQL, Power BI etc.
• Customer management skills
• Experience with improvements and system implementations
• Analytical skills, including run queries, programs in SAP
• Strong customer focus
• Analytical thinking
• Ability to work in a global environment
• Problem solving capacity
• Multi-task capacity for doing analysis end-to-end across different processes
• Experience in utilities industry with a clear understanding of the complexities inherent in the de-regulated electricity and gas markets.
• Proven ability to mobilise & generate continuous employee, business, customer and financial improvement.
• Ability to take responsibility of process end to end

Minimum Criteria

• Excellent analytical and problem-solving skills
• Ability to communicate and influence at all levels in the organisation
• Ability to prioritise workloads while focussing on quality and delivery to agreed timelines
• Previous experience in delivering IT projects.
• Experience in proactively analysing the system to look for improvements and issues.

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

• 36 days annual leave
• Holiday Purchase - perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers - save more and spread the cost of your technology purchases
• Electric Vehicle Schemes - to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we're at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support.

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.