Senior Project Service and Support Engineer (m/w/d)
Landis+Gyr
Company Overview
Landis+Gyr Group AG
Cham, Zug, Switzerland
1896
Approximately 6,300 employees (as of FY 2024) and a revenue of 1.7 billion USD in fiscal year 2024 (Source: landisgyr.eu)
What They Do
Landis+Gyr specializes in intelligent metering and grid management solutions for utility companies in the fields of electricity, gas, water, and district cooling. The company offers a wide range of products, including advanced electricity meters, sensors, software, analytics, and communication networks that enable utilities to monitor consumption and support smart grids. With over 300 million installed meters and more than 1,000 smart metering solutions worldwide, including AMI (Advanced Metering Infrastructure) systems, Landis+Gyr has taken a leading role in the energy supply sector (Source: wikipedia.org). The target customers are approximately 3,500 utility companies worldwide operating in various markets, including Australia, China, India, and Brazil, with products aimed at residential, commercial, and industrial customers.
Projects & Track Record
Landis+Gyr has implemented significant solutions in various projects, including communication networks for 27 million metering points in Japan and the largest advanced metering infrastructure project in South America, conducted in Brazil. Since 2007, the company has supplied the Middle East with highly accurate electronic meters for transmission and district cooling. With a global presence in over 30 countries, Landis+Gyr has key offices in Cham/Zug, Switzerland, Lenexa, USA, Sydney, Australia, Manchester and Dunfermline, UK, as well as in Tokyo, Japan (Source: energydigital.com). The customer base includes utility companies in Australia, China, India, Brazil, Israel, Belgium, and Switzerland, and the company has made significant acquisitions in the past to strengthen its market position.
Recent Developments
In fiscal year 2023, Landis+Gyr achieved a record revenue of 1,963 million USD, representing a growth of 15.6% in constant currencies. The revenue increase was driven by a pent-up demand of 120 million USD. For fiscal year 2024, a revenue of 1.7 billion USD was reported, while the employee count decreased to 6,300. The company focused on restoring the supply chain and executing the order backlog, without announcing any major acquisitions or mergers in the past two years (Source: investors.landisgyr.com). Milestones include surpassing the revenue threshold of 1 billion USD in the Americas region in fiscal year 2023.
Working There
Landis+Gyr employs around 6,300 employees distributed across various areas, including 58% in operations, 19% in research and development, and 23% in sales and administration. The main hiring locations are the regional headquarters and production sites in Cham/Zug, Switzerland; Lenexa, USA; Sydney, Australia; Manchester/Dunfermline, UK; and Tokyo, Japan. The corporate culture is characterized by innovation and global expansion, with the company also focusing on efficiency and customer trust in recent years (Source: landisgyr.com).
Contact
Last updated on 2025-12-26 | Report an issue
Landis+Gyr is a global leader in smart energy solutions, with USD 1.73 billion in FY 2024 revenue and operations in over 30 countries. We sustain a 125+ year legacy and nearly 7,000 employees worldwide and innovate to build a more sustainable energy future.
At Landis+Gyr, we manage energy better.
About the Role
We are seeking a highly skilled Senior Project Service and Support Engineer to lead the delivery of complex projects and provide exceptional technical support services. In this role, you will:
- Manage end-to-end projects ensuring on-time delivery, within budget, and aligned with agreed KPIs and SLAs.
- Provide professional support services to internal and external customers in accordance with maintenance and service agreements.
- Lead technical investigations to identify root causes (diagnosis and test system issues), implement corrective actions, and establish preventative measures/protocols and guidelines.
- Oversee application issue resolution in functionality faults, including installation, upgrades, and ongoing support for critical systems.
- Collaborate with cross-functional teams and stakeholders to ensure seamless execution and customer satisfaction.
This position requires strong project management expertise, technical problem-solving skills, and the ability to thrive in a dynamic environment.
About You
- Degree qualified in engineering, science or IT.
- At least 5 years customer service and/or service delivery experience for telecommunication, utility and IoT systems.
- Experience in working with solutions involving both software and hardware.
- A broad technical understanding of smart metering, communications and Internet of Things (IoT) applications and systems.
- Experience in the installation, maintenance and operation of devices in the utility sector.
- Project Management experience on major projects.
If you meet the above, we will love to hear from you!
Why Join Us?
✨ Growth & Development: We invest in our people with extensive learning opportunities.
🌱 Sustainability Focus: Commitment to greener solutions and responsible work practices.
🧘 Employee Well-being: Access wellness programs, counselling, and a supportive work culture.
🌏 Diversity & Inclusion: We pride ourselves on our diversity and actively celebrate inclusion initiatives.
Ready to Apply?
Submit your resume and cover letter via the 'Apply' link, explaining why you're the right fit for the position.
Applications will be reviewed as they are received, and interviews may commence prior to the close date.
Have a question? Please reach out to our human resources team via email: [email protected]
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About the role
January 16, 2026
Full Time
Company
January 16, 2026
On-site
- Laverton North, Victoria, Australia
At least 5 years
UTC+10:00
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