IT Support Junior Technician
Arcadia
Company Overview
Arcadia
Greenwood Village, Colorado, United States
2014
Approximately 300 employees (source: linkedin.com). Revenue figures for 2023 or later are not publicly disclosed, but the company has raised $575.5 million across 16 funding rounds, including a $50 million raise in April 2024 at a $1.5 billion valuation (source: texau.com).
What They Do
Arcadia is a pioneering platform that simplifies consumer access to clean energy, primarily focusing on community solar subscriptions. Founded in 2014, the company initially aimed to connect homes and businesses to local solar farms without upfront installation costs (source: research.contrary.com). Over the years, Arcadia has evolved its offerings to include enterprise energy management software known as Arc, which aggregates data from nearly 10,000 U.S. utilities, covering 95% of residential and commercial accounts (source: prnewswire.com). The company emphasizes AI-driven analytics and utility data management, catering to a diverse clientele that includes consumers, small businesses, and Fortune 500 companies (source: arcadia.com).
Projects & Track Record
Arcadia boasts a significant track record in managing community solar projects, with over 2 GW of capacity across 1,000 projects in 16 states, serving more than 300,000 residential equivalents (source: prnewswire.com). The company is recognized as the largest manager of community solar in the U.S., with plans to scale its capacity to over 3 GW through new ventures (source: cbinsights.com). Key clients include notable Fortune 500 firms such as Iron Mountain, Adobe, and UPS, highlighting Arcadia's ability to deliver ROI for developers and savings for various user segments (source: esgtoday.com). The company also collaborates with over 300 service providers to enhance its offerings and expand its geographic presence (source: prnewswire.com).
Recent Developments
In the past two years, Arcadia has made significant strides in funding and acquisitions to bolster its market position. In April 2024, the company secured $50 million in funding at a $1.5 billion valuation, alongside a $30 million credit facility from JPMorgan Chase to support its community solar and AI innovations (source: texau.com). Additionally, Arcadia acquired RPD Energy, enhancing its Energy Procurement Advisory services nationwide (source: esgtoday.com). In March 2025, the company announced a joint venture with Perch to manage 3 GW of community solar across 16 states, further solidifying its leadership in the sector (source: cbinsights.com).
Working There
Arcadia offers a range of roles across various departments, including software development, energy industry expertise, product management, research and development, legal, finance, and operations. The leadership team is composed of experienced professionals, including CEO Kiran Bhatraju and other key executives (source: arcadia.com). The company culture is driven by a mission to decarbonize through technological innovation, and it emphasizes a collaborative environment that fosters rapid scaling and growth (source: aws.amazon.com). While specific benefits are not detailed, the company's unicorn status and focus on AI suggest competitive perks for employees (source: arcadia.com).
Last updated on 2026-02-23 | Report an issue
Job Description
Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible. In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. Visit www.arcadia.com.
Join our dynamic IT team as a Junior IT Support Technician, where you will be the first point of contact for technical excellence. This is a fast-paced role where you will handle a wide range of support tasks-from hardware troubleshooting to access management. We are looking for an eager learner who uses modern tools like AI and Jira to work smarter, resolve tickets faster, and provide a top-tier experience for our global workforce. This is a shift-based role (24x5) supporting a global team.
Responsibilities
- Technical Troubleshooting: Provide comprehensive support for macOS and Windows environments. Manage the full ticket lifecycle-from initial intake to final resolution-encompassing hardware diagnostics, software provisioning, and complex systems troubleshooting
- Access Management: Handle the day-to-day execution of onboarding and offboarding, ensuring users have the correct access to internal systems and SaaS platforms (Google Workspace, Slack, etc.).
- AI-Enabled Troubleshooting: Use AI tools as a daily assistant to research solutions for technical issues, draft clear user documentation, and improve the speed and accuracy of your ticket resolutions.
- Jira Ticket Ownership: Manage your ticket queue within Jira Service Desk effectively. While you will handle standard requests independently, you will work with Senior technicians for any complex Jira project customizations.
- Process Execution: Work within established automated workflows to ensure IT data and Asset Management boards stay updated and accurate.
- Global Support: Support the wider IT team in maintaining office technology and internal infrastructure across our global locations.
- Mentorship & Growth: Actively learn from Senior technicians to grow your skills in advanced troubleshooting, Jira administration, and workflow automation.
Requirements
- Experience: 1-3 years of experience in an IT Helpdesk or technical support environment.
- OS Foundations: Solid basic knowledge of macOS and Windows troubleshooting.
- Access Management: Familiarity with managing user accounts in tools like Google Workspace, Slack, or Zoom.
- AI & Tech Savvy: A strong interest in using AI tools to find solutions to problems and streamline your daily workload.
- Eagerness to Learn: A "can-do" attitude with the ability to handle a high volume of diverse tickets while knowing when to escalate complex issues to Senior staff.
- Shift Flexibility: Comfort working in a shift-based environment to support our 24x5 global operations.
- Communication: Clear and empathetic communication skills for supporting non-technical users.
Benefits
- Competitive Compensation: Based on market standards.
- Hybrid Model: Remote-first policy with city-center office access.
- Health & Wellness: Medical Insurance (1+5 Family Members) and Flexible Benefit Plan.
- Impact: A chance to contribute to a $1.5B valuation company helping to build a clean energy future.
Apply now
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About the role
February 25, 2026
Full Time
Company
February 25, 2026
Hybrid
- Chennai, Tamil Nadu, India
1-3 years
UTC+05:30
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