Customer Support (part-time)

Job Description

At Axle Energy, we're building the infrastructure that will underpin the decarbonised energy system. Our software moves energy usage to times when electricity is cheap and green, by controlling vehicle charging, heating systems, and home batteries. We control hundreds of thousands of energy assets.

We're building in a legacy industry and moving gigawatt-hours of electrons in the real world, but we operate at lightning speed, and we're growing the team to meet customer demand.

We're proud to be supported by world-leading investors, including Accel.

Read more about what we're building here.

About the role

We're looking for a personable and proactive customer support champion to help our users get the most out of Axle Energy's products.

This is a 3 month part-time contract role - perfect for someone that is ready to jump in and make an immediate impact.

What you will be doing

• Act as the owner for complex or high-priority customer cases.
• Collaborate closely with tech team to analyse and solve painpoints
• Maintain and expand internal technical playbooks and knowledge resources.
• Identify recurring customer issues bring insights to improve the product

You might be a good fit if you're

• Organized: you can stay on top of a to do list and constantly re-prioritize to make sure the most important stuff gets done
• Empathetic: you care about other people's problems, and you feel the pain when things don't work as they should
• Curious: you're willing to dig in when things don't work as they should, and keep an open mind when trying to debug issues

Benefits

A competitive salary & the opportunity to directly shape the future of energy markets and accelerate the transition to a low-carbon world. We aim to keep pay equitable across the company, with a 1:1 median ratio between founder and team compensation.

Bi-annual retreats to strengthen team connection & shared purpose.

Hybrid working - We have a dog-friendly office in Shoreditch. To maximize collaboration, we ask that you spend 1-2 days a week in the office.

We are extremely keen to build a diverse company, and we're particularly eager to hear from candidates who don't fit the traditional role stereotypes. If you're motivated by our mission, please do reach out, even if you feel you might not 'check all the boxes'.

Interview process

1. Initial interview
2. Take-home exercise
3. Final interview (in-person)
4. Offer, references, and welcome to the team!